Back on 9/28 I ordered Outlook for my 82 year old mother, who has limited sight (20% vision) and has been working with a trainer to learn to use a computer for limited sight. She uses a program called JAWS that reads to her what is on the screen.

Because Outlook is the best email program for JAWS, I ordered a download for her. I am in a different state than my mom and have to do everything remotely. SaraSoftware double billed me for the order. I filed a dispute for ONE of the billings with my credit card company. The credit card company erroneously credited my account twice. Then, since they can't credit for a purchase not made, the added one of the charges back to my account, in other words, I had two refunds and three charges.

I began an email exchange with SaraSoftware requesting the activation code. They requested my credit card number to review the matter. I gave them my email and my mom's email. When I asked how secure their server is, they emailed back that they use gmail. I sent them the credit card information encrypted along with information on how to open the email. They couldn't open it. I requested a phone number where I could call them and provide my credit card number. I was informed they could not take incoming calls. I asked if they would call me. I was informed they could not. At some point during this time, SaraSoftware also credited my account for the double billing rather than sending me the activation code.

I reordered the Outlook again on 12/28. Since this was for my mom's computer, I put her email address on the order, rather than mine.

Mom received confirmation of the order on Wednesday, December 28,2016 9:44 AM. She received confirmation of payment on Wednesday, December 28,2016 9:44 AM.

Then, on Friday, December 30,2016 12:15 AM she received and email stating: We have processed your SaraSoftware refund for order with the reference AWEUSBLTK.

I NEVER requested a refund. I wrote to SaraSoftware through their website once again, explaining the above and requesting that the REFUND be cancelled and again requesting the authorization code for Mom's Outlook, originally purchased on 9/28 and repurchased on 12/28.

Here is the email I received back: "We do not want to do business with you, sorry."

In other words, they are declining to do business with me because of their mistakes. I will never, ever, ever do business with SaraSoftware again.