August 2016 I purchase software from SaraSoftware. I receive the download and all was grand. Just 1 month ago, my hard drive crashed and I had to re -register again. When I did, the response back was that it was not a working Product Key. I reached out to SaraSoftware by email and within 3-5 days they responded back with a new Product Key and all is grand again. I surely have not had any issues with their product or service.