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Jeff F.

1 Level 1 Contributor
  • 4 Reviews
  • 22 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Art & Design, Hobbies & Interests

Member since November 2018

  • Reviews

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  • First Reviews

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4 Reviews by Jeff

8/25/20

In the year 2020, this supposed business entity has absolutely no clue what they are doing.

While it's 115 outside, perfect time to find a winter coat, before I have to start shoveling. Looking for weeks on-line and in person, Mountain Warehouse had the item I wanted, a price I was willing to pay. Upon arrival the coat was a significantly smaller then the size chart for it on it's webpage.

Attempts to return this item was an exercise in futility. Mountain Warehouse Pitney Bowes return system not functioning. A call to customer service goes to Great Britain. Per the customer service representative (clueless) informs me I have to return my purchase to Great Britain on my dime. WTF! After 30 minutes dealing with the representative and getting three addresses in Great Britain to return it too, when she made another mistake have a fourth address. Clueless!

Somehow the Mountain Warehouse return service functioned or something I received a return label via e-mail. Per the tracking number the item was picked up by their agent from my local post office three weeks ago yesterday, 22 days ago. What refund? Calls to Mountain Warehouse customer service provide no answers. I have begun the charge-back process with my financial institution.

Tip for consumers:
SHOP ELSEWHERE OR GIVE YOURSELF A ROOT CANAL

Products used:
Dusk Mens Ski Jacket Carbon

Service
Value
Shipping
Returns
Quality
10/24/19
• Updated review

In July 2019, I moved from Payson in GIla County AZ to Flagstaff in Coconino County AZ. I originally ordered Centurylink services for my new residence, on Saturday of moving weekend DirecTV came to hook me up, upon arrival they wanted an additional $800. I showed the technician the front door. As my services for television were ordered thru Centurylink, I dismissed them also. I gave the MissingLink another chance. STUPID STUPID STUPID!

I went into the local Suddenlink office, inquired of their services, discussed their service failures in Flagstaff vs. Payson. I was assured by most local yokels and the lying dingbats at the local office, best service in town. I ordered internet, telephone and television thru MissingLink. After 3 days of service their DVR-decoder crapped out, 5 days to be replaced, only to be replaced by a generic box no tivo (dvr), 5 days no TV - not a big issue. Internet has so many outages daily it was hard to tell if even running, stream a few balls games to your TV or device, your over your monthly allotted bandwidth limit. Calls to my MissingLink land line were greeted by a MissingLink message stating my "number is not in service or has been disconnected." Not what my employer wants to hear. What if you need emergency services?

In the 33 days I had MissingLink I was averaging two service calls per week to investigate their service failures - equipment - installation. Each tech blamed the previous tech. Some tech's went so far as to tell me the connections at street level at the main junction box are corroded for my residence. What a crock of poop. Like others I had two service calls arbitrarily changed by MissingLink without notification. They advise if I'm not home at time of scheduled appointment they will charge me $60 for missing scheduled appointment. I tried to get $120 credit for their appointment failures. MissingLink offered me $20 total. My time is to valuable for MissingLink's BS.

After 33 days of service I packed up all MissingLinks gear and returned it to them. Another excuse they cannot print me out a receipt for return of goods. I've since received two invoices from MissingLink, they still charging me for services I do not have, calls to MissingLink is met with confusion and ignorance - send me to collections. Even had a tech show up for a unannounced service call 11 days after I disconnected and returned their equipment.

Subscribed to Dish Network for their seniors and / or veterans deal of $52 a month for two years guaranteed, ordered Centurylink for Internet took the 60mb download speed and Ooma for telephone. Since Install 6 weeks ago, only one internet outage for maybe 12 minutes. I can stream my ballgames without worry of overage limits. Calls to my Ooma line come in, best part no more bogus 40plus daily spam callers with MissingLink's service. When my employer calls the phone actually rings.

All three of the stand alone services cost me less than what MissingLink was charging me.

Due your Due Diligence.
Think twice, weigh your options before you take the plunge into the bowels of MissingLink a division of Altice. Try reaching corporate to complain of your disgust...

FWIW: I've sued MissingLink in small claims court to recover my remittance for services in which they could not provide, which I paid for. Document all their service failures and communications with the idiots, get names, dates and times.

Tip for consumers:
Due your Due Diligence.
If only option - move to another location or go without.

Products used:
Internet, Television, Telephone

Service
Value
Quality
Suddenlink a division of the Missing Link
11/26/18
• Previous review

Pathetic! Possibly one of the least ethical companies you could align yourself with for home or business services. If you live in Gila County AZ, in the areas of Payson, Pine and Strawberry your better off going to any other 2 vendors, or just go without. Customer Service individual at the Payson office is the poorest excuse of a human being you could ever meet. Lucky if she acknowledges your presence when you walk in to express a service concern or pay your bill. Their new advertisements are total falsehoods they should be sued for deceptive advertising as there is no truth to their claims. I suggest you do a internet search for this company the negative reviews outweigh the positive 15-1.

Tip for consumers:
Run far, run fast.

Products used:
Internet, Television, Land Line

Service
Value
Returns
Quality
11/27/18

My employer tasked me in locating a professional camera for his child who was attending a media arts college. I was told by the child and boss that it needed to be a Canon, model TBD. After a week or so of researching Canon camera's and accessories, retailers, e-tailers and such I opted for B&H for the best pricing, service as they are a long standing brick and mortar store.

Upon my first telephone call to answer some questions I felt confident that the individual (Mr. Meyer) I spoke with knew what they were talking about, the bosses child confirmed as they listened in. We placed the order with B&H at that time. The representative did not try to upsell any products, did make recommendations on additional batteries, also included some nice freebie's and such of about $400 retail value. The purchase price was above $6,400 from B&H, arrived in 2 days. I reviewed the invoice, comparing apples to apples B&H saved my boss almost $2k. Needless to say the child is a very happy media student.

11/26/18

When reviewing pricing for MS Office non cloud version Sara Software had the best pricing. I had two e-mail inquires prior to purchasing, each inquire was answered within 20-45 minutes. Placed my order online for Office 2016 Pro, downloaded, installed registered - no issues. Great!

Microsoft Windows Fall Creator 2017 wiped my SSD clean, twice, no backup available in the partition, my external drive back up was corrupt. Once I reinstalled the OS and re-installed the Office 2016 Pro, issues with registering. E-mailed Sara Software new license sent within minutes on a Sunday no-less, back up and running.

I would recommend Sara Software to anyone who's looking to purchase software and save some money. By my estimate I saved over $100 purchasing from Sara Software than Microsoft or other fly by night online vendors.

Jeff Has Earned 22 Votes

Jeff F.'s review of B&H Photo Video earned 12 Very Helpful votes

Jeff F.'s review of Suddenlink Communications earned 3 Very Helpful votes

Jeff F.'s review of SaraSoftware earned 2 Very Helpful votes

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