In July 2019, I moved from Payson in GIla County AZ to Flagstaff in Coconino County AZ. I originally ordered Centurylink services for my new residence, on Saturday of moving weekend DirecTV came to hook me up, upon arrival they wanted an additional $800. I showed the technician the front door. As my services for television were ordered thru Centurylink, I dismissed them also. I gave the MissingLink another chance. STUPID STUPID STUPID!
I went into the local Suddenlink office, inquired of their services, discussed their service failures in Flagstaff vs. Payson. I was assured by most local yokels and the lying dingbats at the local office, best service in town. I ordered internet, telephone and television thru MissingLink. After 3 days of service their DVR-decoder crapped out, 5 days to be replaced, only to be replaced by a generic box no tivo (dvr), 5 days no TV - not a big issue. Internet has so many outages daily it was hard to tell if even running, stream a few balls games to your TV or device, your over your monthly allotted bandwidth limit. Calls to my MissingLink land line were greeted by a MissingLink message stating my "number is not in service or has been disconnected." Not what my employer wants to hear. What if you need emergency services?
In the 33 days I had MissingLink I was averaging two service calls per week to investigate their service failures - equipment - installation. Each tech blamed the previous tech. Some tech's went so far as to tell me the connections at street level at the main junction box are corroded for my residence. What a crock of poop. Like others I had two service calls arbitrarily changed by MissingLink without notification. They advise if I'm not home at time of scheduled appointment they will charge me $60 for missing scheduled appointment. I tried to get $120 credit for their appointment failures. MissingLink offered me $20 total. My time is to valuable for MissingLink's BS.
After 33 days of service I packed up all MissingLinks gear and returned it to them. Another excuse they cannot print me out a receipt for return of goods. I've since received two invoices from MissingLink, they still charging me for services I do not have, calls to MissingLink is met with confusion and ignorance - send me to collections. Even had a tech show up for a unannounced service call 11 days after I disconnected and returned their equipment.
Subscribed to Dish Network for their seniors and / or veterans deal of $52 a month for two years guaranteed, ordered Centurylink for Internet took the 60mb download speed and Ooma for telephone. Since Install 6 weeks ago, only one internet outage for maybe 12 minutes. I can stream my ballgames without worry of overage limits. Calls to my Ooma line come in, best part no more bogus 40plus daily spam callers with MissingLink's service. When my employer calls the phone actually rings.
All three of the stand alone services cost me less than what MissingLink was charging me.
Due your Due Diligence.
Think twice, weigh your options before you take the plunge into the bowels of MissingLink a division of Altice. Try reaching corporate to complain of your disgust...
FWIW: I've sued MissingLink in small claims court to recover my remittance for services in which they could not provide, which I paid for. Document all their service failures and communications with the idiots, get names, dates and times.