I'm just an ordinary consumer who has been shopping at your company for many years. I have never had a problem with P. C. Richards until November of 2020. I bought my wife a mac pro 16" for Hanukkah and Christmas. When I gave it to her, she really liked it until she used it and it started getting very hot and slightly burnt her leg. The next day I went to return it and was told to return to Apple directly. I bought it from your store and they want to send me elsewhere to return.it was just a few weeks old. Not even a month. They said the only thing they could do was try to repair it so I left it with them. A few days later Larry, your service rep called and texted me and told me what he did and he also said was giving me store credit. Larry was the only person I spoke to that treated me with respect and kept me well informed and didn't try to make me feel stupid like the people in your bayside store. I went the next day to use the store credit and ALLEN from your bayside store was very nasty to me. He made me feel stupid and that it was all my fault. I spent $2300 on Mac $400 on Apple Care $150 on Microsoft Word. My wife since she had a bad experience with the MAC didn't want another one so I was going to get her an HP with some accessories. Allen tells me if I don't get the same items, I will lose whatever store credit is left. He forced me to get another Mac Pro 16" that I didn't want. I also lost $150 for a new Word as I didn't have any code anymore. Allen was rude nasty, uncooperative and made me feel really bad. About a month later after a few complaints your district manager called defending Allen because he is one of his staff and tried to buy me off with a small coupon. I want to return these items instead I got stuck with them and eventually gave it away to someone who would use it. In the end this cost me $3000 plus the price of a new HP I know this is way after the fact but this incident still bothers me especially since I need some items that you carry but I won't walk into your store again not to be treated like I was from that DISRESPECTFUL ALLEN in your bayside office. That's all I wanted RESPECT. Now I'm out 3 grand your district manager doesn't think anything wrong and I can't shop in your store.