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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I have purchased a number of items from TopHatter, but have been disappointed in two of them. You must read the description of the item carefully to make sure it is complete for your needs. Otherwise, very pleased
I love the app. They have excellent prices. The delivery is a little long. If you love shopping this is definitely the app for you.
I have used Tophatter for several purchases. One situation was very difficult. I won seeds for planting in the garden. Unfortunately the seeds when shipped were unmarked in a small plastic zip bag. There was no paperwork enclosed to identify them or give planting or germination instructions. I had to go back and do research and try to determine of all the seeds I had ordered from various companies, which these were! I finally located them, printed out the photo of the flowers, and the instructions. Those should have been included and I fault the seller for that. I won't know the freshness of the seeds or accuracy of the order, until they grow and bloom. All other purchases from the site have been great.
I had a nice surprise discovering Tophatter this week - we were snowed in and the day was dull and I found Tophatter and passed many hours having fun bidding and winning. I highly recommend this site
I like that you can bid on all the products you have and get the best deal you have lots of time to bid and you sale everything that you are looking for
First time trying this site. Received 2 of my items today that I won the bid on. I ot one for $1 and the other for $3 just to try it out. WOW, the products are azaming, the Quality is really good. I can't wait for the other things I won on my bids. The only thing neg. Is I have to wait for them to come in the mail. Takes alittle longer to ship, unless you pay extra for faster shipping. I will recommend to anyone. It's fun, it's really fun when you win the bid. And it's fun to receive your item in the mail.
So far this has been a great site to pick up some awesome items for great prices. I love the fact the bidding last only 90 seconds! 90% of the items I ordered so far have been true to what I expected. This is a cool site!
Tophatter has mostly rip offs. Selling items supposedly equal to other at hundreds of dollars for a few bucks. I ordered 5 items, took month or more to get and they were junk. A shaver that doesn't shave, a radar detector that doesn't, a smart watch that requires a $50 a month app, diamond hole cutter set that falls apart, a temp gun that's 20 degrees F off, and a SD card that worked 1 day. I wouldn't buy anything from this site. It makes the slogan Buyer beware have a whole new meaning.
Hi Gregory,
We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Please see https://tinyurl.com/yc6sdknh for full details.
Thank you for understanding,
Graciela
THIS IS THE BEST PLACE ON THE WEB THAT I HAVE EVER SHOPPED! YOU'LL BE GETTING ALOT OF VISITS FROM ME.
Hi Don! Thanks for responding to Tophatter's experience survey!
Thanks for giving us a great review and we are delighted to hear you have enjoyed your time on Tophatter!
Have fun bidding!
Graciela
I love shopping on tophatter biding is fun best place to have a goog time
Very good prices to bid on you will love it
Hi Bruce! Thanks for responding to Tophatter's experience survey!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Have fun bidding!
Graciela
Original price listed are over blown by 100 times. Geneva watch is 15 dollars not 300... watchout guys do not buy from this site
Hi Nas,
Tophatter has very strict policies in place to make sure sellers are representing items correctly. If you have a question about a specific price you see please write our support directly so we can investigate; http://tinyurl.com/j8eo7hu.
Thank you,
Graciela
So much fun- there's always tons of stuff to bid on, most of it has free shipping, and you only have to pay if you win! I got so much stuff for such great prices its unbelievable! A++ would recommend to a friend!
Thanks for responding to Tophatter's experience survey, Vivian!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
They are sending feedback on time with shipment You can track you package up to the day of delivery.
Delivery is very quick and reliable.
I am recommend this to everyone.
Bob
Thanks for responding to Tophatter's experience survey, Bob!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
I like to compete to try to get what I want but a good price but sometimes you didn't get what you see but it's good I'm happy with what I got and I'm going to continue bed and see if I can get what I want
Thanks for responding to Tophatter's experience survey, Jose!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Have fun bidding!
Graciela
If you are on a budget this site will help you find great deals for your home and family. I have been so pleased with my items at unbelievable deals I feel rich. I'm disabled so of course I'm not but I would be happy to recommend to all to give it a go.
Thanks for responding to Tophatter's experience survey, Virginia!
Our goal is for you to be completely satisfied with your buying experience.
Thanks for giving us a great review and we are delighted to hear you have enjoyed your time on Tophatter!
Have fun bidding!
Graciela
Go ahead and try as the goods are great and the variety is wider than my ex wife... But don't just take my word for it, have a go and watch your response and enthusiasm grow...
Thanks for responding to Tophatter's experience survey, David!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
I had a couple of rings that didn't fit and the refund of them was very fast and easy. Love the customer service of this site.
Thanks for responding to Tophatter's experience survey, Nancy and we're happy the porblem was taken care of!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
My experience was wonderful with tophatter the best... and i recomend everybody to join. Thank you so much...
Thanks for responding to Tophatter's experience survey!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support, Juan!
Warm regards,
Graciela
The live auctions are fun. Gives you a rush when you win. Affordable. Most items are of good quality for the price. Watch Out you will spend an evening bidding only to do it again the next day. It is that easy and fun.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for responding to Tophatter's experience survey!
John, we hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Please see https://tinyurl.com/yc6sdknh for full details.
Again, thank you for taking the time to write your review. We greatly appreciate your support.
Kind regards,
Graciela