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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I love tophatter. Have bought several items and so far I am well pleased.
I really like the way it is set up. I like the way tophatter keeps you informed after you win. You get to watch it move across the country. I love to track what I have bought.
Je suis tres impressionné par le qualité de ce petit quelque chose qui illumine ma toilette la nuit, tres utile
Everything I want to buy ALL in one place. Great value & prices. Quick delivery. Awesome products. I love it. I will definitely recommend Tophatter to ALL of my friends
Thanks for responding to Tophatter's experience survey!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Kind regards,
Graciela
Tophatter is a fun shopping experience, all the joys of an auction in the comfort of your own home, easy to use and great product range.
Thanks for responding to Tophatter's experience survey!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Have fun shopping!
Graciela
First time using just stumbled across Tophatter. Easy to use great service and look forward to many more purchases
Thanks for responding to Tophatter's experience survey, Leeanne!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Have fun shopping!
Graciela
I have bought many things from Tophatter and have been pleased with the low prices and the quality of the products.
Thanks for responding to Tophatter's experience survey, Elizabeth!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Have fun shopping!
Graciela
Great fun and you can get items you want at a good price, all you have to do is out bid everyone and win the auction. Definitely recommend this app.
Thanks for responding to Tophatter's experience survey, Daniel!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Have fun shopping!
Graciela
For the most part very nice products. After purchase Tophatter looks out for you. Enjoy bidding on this site
Thanks for responding to Tophatter's experience survey, Bert!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Have fun shopping!
Graciela
I love rings.
A great way to shop & have fun at the same time
I have several rings, and no one would believe how little I have paid for my bling!
Thanks for responding to Tophatter's experience survey, Rose!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Kind regards,
Graciela
I found many interesting items on the web, with an amazing cost.is Very easy to pick, choice and play. Also you get fast and accurate information for the transactions
Thanks for responding to Tophatter's experience survey, Victor!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Kind regards,
Graciela
Multiple items at great prices, really great pictures on the site, items so far have been exactly as advertised.
Thanks for responding to Tophatter's experience survey, Sherri!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Kind regards,
Graciela
Pleased with my purchases. Great prices. Find smart watches mostly for android and I'm a apple fan. Still can see one for apple, now and then. How good are they, don't know, but for the price, worth a shot. Large selection of stuff
Thanks for responding to Tophatter's experience survey, Terry!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
I get my 18karat ring and they are absolutely beautiful and it fits. I could never go anywhere because tophatter has it all. I love this app. Come all and try it ou
Thanks for responding to Tophatter's experience survey, Yuiko!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
Products are cheap and it takes forever to get what you bid on if you do and out of 4 i got three and one did not work
Hi Louis,
We're sorry shipping times did not meet your expectations. There is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn.
On the other hand, for any reason you’re not completely satisfied with your purchase, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Full details on our return policy can be located here: https://tinyurl.com/yc6sdknh
Thank you for understanding,
Graciela
Shame on Tophatter, they are the biggest scammer in America. They sold me women's ring for $19.00, with fiction MSRP price $799.00 this piece of $#*! Tophatter bought from Aliexpress for $2.00. I found out Tophatter buy items from Aliexpress very cheap and later they selling them on auction with fake MSRP price, using it as a lure to attract stupid naive customers. The first of all, if Tophatter is the serious company, I wondered, why they don't have a phone number. I am really upset, goodbye forever. Tophetter is a big trickster.
Thank you for sharing your experience with us, Faro. I'm terribly sorry that your overall experience did not meet expectations.
The Manufacturer's Suggested Retail Price — also known as “struck out” price – is basically a recommended selling price that is set by the seller based on the value a seller believes their products worth is. In an auction format, we want buyers to have a fun experience that they are in control of. We urge buyers' to review the item description prior to bidding. This allows the buyer to decide if the price is fair or reasonable. Reviewing the item description is key in helping buyers' determine how high they are willing to bid with the option to stop bidding at any time if the MSPR or overall item description doesn't reflect what you feel is reasonable, fair or feel the item simply will not fit your needs. The beauty of the platform (or the beauty of bidding) is the decision is yours to make.
However, if you are not happy with the item you have received, you have the option to return any item for up for 30 days from delivery, per our Buyer Protection: http://tinyurl.com/jeura4f. That said, know we do have you, the buyer in mind. We are always striving to make your user experience as smooth and enjoyable as possible. To that end, we value suggestions from those people who use our product most, please know we hear your concerns about MSRP and again, we are always working to improve your experience.
Also, we apologize we do not have phone support right now, but we are more than happy to assist you with any questions or concerns by email. Please see this link for full details: http://bit.ly/2FgzknX
Thank you for your patience and understanding,
Graciela
Tophatter has great discounts & adds a bit of fun to my day. Like getting a discount card on good merchandise.
Hi Robert, thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Regards,
Graciela
You can find some interesting items and fun going against others who want the same item. You'll see excellent items that you can bid for and items you didn't know existed. LOTS of FUN.
Hi Bruce, thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
I have saved so much money on things that I wanted but could not afford before or just knew that they were asking to much for an item mainly because they think people are ignorant when it comes to choosing a place to buy from! Tophatter is a great place to get items you want or need! I recommend it highly to anyone who wants to save money and have fun doing it
Hi Kathy, thanks for responding to Tophatter's experience survey!
We are happy to hear such feedback. Please keep on spreading the good words! We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
With the exception of two items that I won bids on and either did not receive or received only part of the order, I have been very happy with Tophatter.
Hi James, thanks for responding to Tophatter's experience survey!
We apologize for the orders not received. Please contact directly our Customer Support Team and provide them with your order number so we can investigate. We can be reached via email here: http://tinyurl.com/j8eo7hu.
Thank you once again for your support!
Kind regards,
Graciela
I give tophatter a 5* for their great prices and fine representation of all of their online auction items.
Hi Douglas, thanks for responding to Tophatter's experience survey!
Thanks for giving us a great review and we are delighted to hear you have enjoyed your time on Tophatter!
Have fun bidding!
Graciela
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Merci d'avoir répondu à l'enquête sur l'expérience de Tophatter, Michel!
C'est fantastique d'apprendre que vous avez satisfait vos achats et que vous vous amusez à gagner sur Tophatter. Nous apprécions grandement votre soutien continu!
Cordialement,
Graciela