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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Why when i ordered two things back 3/2/2018 i didnt get them. But you took the money for the
M. Sincerely Delbert Walters bigdw 54@ gmail.com
This is one of the most interesting shopping apps thst I've ever used. It's almost like a game! It's exciting to get that winning bid, or get that item you've been after for a great price. And with the constantly changing merchandise it's never boring.
Thanks for responding to Tophatter's experience survey, Steve!
We are thrilled to hear your feedback! Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
I bought over 200 items most of them i enjoy using what was broken was refunded THAT'S how it should be GOOD SERVICE> Thank You.
Thanks for responding to Tophatter's experience survey, George!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
I think there some could have a little bit better description. The delivery is a problem if your in a hurry for the product, about 30 day shipping.
Thanks for responding to Tophatter's experience survey, Murray!
Thank you for your suggestion. We will surely pass this on to our Product team for consideration.
Also, we're sorry shipping times did not meet your expectations. There is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn.
Thank you and let us know if you need any help!
Kind regards,
Graciela
You can get some very great deal and the shipping is fast. I was surprised the purchase I made arrived about 2 weeks before I expected. Overall great experience
Thanks for responding to Tophatter's experience survey, David!
We are excited to know your Tophatter experience has been great! Thank you for sharing your experience.
We greatly appreciate your continued support!
Warm regards,
Graciela
I absolutely love Tophatter. I was skeptical at first but, the auctions are fantastic & you receive the item just as described & fast delivery. I did go a little crazy with winning the auctions but, what they have is irresistible!
Hi there Valencia! Thanks for responding to Tophatter's experience survey!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Have fun bidding!
Graciela
I purchased a smart watch and was impressed that there were no memberships, or fees to bid on items. You only pay for the item and the shipping. My item was shipped and it arrived much quicker than I expected. I would recommend this site to anyone looking for a better shopping experience.
Hi there Kris! Thanks for responding to Tophatter's experience survey!
You are right, bids are 100% free and you only to pay when you win the item!
Once again, thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Easy way to shop online and youre in control of how much you spend on the item you want. Bid on things you really like and pay what you can afford. If you miss out on something, you may have a chance later to bid for it if its in stock.
Hi there Silvana! Thanks for responding to Tophatter's experience survey!
Thank you for sharing your experience and insights. We truly appreciate that and we are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Cant believe the customer service. Its quick, efficient and effective. Didn't give a 5 star only because the vendors are slow shipping. Not Tophatters Fault!
Hi there Norma! Thanks for responding to Tophatter's experience survey and giving us a great feedback, we truly appreciate that!
However, we're sorry shipping times did not meet your expectations. There is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn.
Thank you once again for your support!
Kind regards,
Graciela
Everything I have bought( which is everything for Christmas) has been very nice. From jewelry- toys. Excellent. Prices. I haven't shopped That other online shopping since (E).
Hi there Edith! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Kind regards,
Graciela
I enjoy the bidding however I have recently been Dissapointed with the quality on a few items that I haven't been able to dispute.
Hi there Chrissy! Thanks for responding to Tophatter's experience survey!
We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Please see https://tinyurl.com/yc6sdknh for full details.
Thank you for understanding and continued support,
Graciela
Fair, honest and fun site. If something does not go right for any reason they give a prompt refund with no question asked.
Hi there Lance! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
FRAUDSTERS BEWARE! Don't purchase anything from Tophatter they are scam artists. Cheapest of Chinese trash when they finally arrive, items with missing parts, or items that don't arrive at all. Some items took nearly two months in arriving. Bid on items and win the item only to have the seller back out after purchase. Of my 11 purchases all but one were different than described or the cheapest of Chinese trash.
Hi Jack,
Thank you for taking the time to write your review and share some experiences with us.
We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Please see https://tinyurl.com/yc6sdknh for full details.
We would also like to apologize as our shipping times did not meet your expectations. There is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn.
Thank you for understanding and feel free to contact us if you need further help.
Kind regards,
Graciela
I have received so many complements on the Jewelry,, Bedding,, as well as the Perfume,, Fishing Gear,, And arts and crafts,,, Love the Bidding,, and the Pricing fits My Budget
Hi Glenda! Thanks for responding to Tophatter's experience survey!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!
We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
Everything just as pictured fast delivery great deals lots of products changing constantly 24 hours a day, great updtes on ordets
I have purchased 6 items on Tophatter. One item did not arrive on time and Tophatter gave me an immediate refund, no questions. I will continue to use the site.
Hi Alex! Thanks for responding to Tophatter's experience survey!
We're glad to know that! Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Awesome. I am sorry that I am not able to, nor inclined to try to type a legnthy review. Awesome says it all.
Hi Charles! Thanks for responding to Tophatter's experience survey!
Thanks for giving us a great review. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
This site has many useful products r hat can B bid on, & at times it gets quite competitive with other buyers. Overall the products r good, prices r based on bidding & delivery times r often earlier than anticipated. Only 1 criticism, most items a sent via post, packaging is non existantas shipper(s) use bubble wrap/ packages or Styrofoam, so some items get damaged.
Hi Wayne! Thanks for responding to Tophatter's experience survey!
Thanks for giving us a great review and we are delighted to hear you have enjoyed your time on Tophatter.
I will surely pass on your feedback regarding the packaging to our Product Team for review and investigation.
Again, thank you and have fun bidding!
Kind regards,
Graciela
I've found great stuff at a reasonable price. I'd suggest tophatters to all my friends. Will keep buying.
Hi Jeff! Thanks for responding to Tophatter's experience survey!
We are happy to hear such feedback and please keep on spreading the good words! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Love the 60 second auction idea. But I feel some vendors need to provide better descriptions of their products I am bidding on.
Hi Harold! Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great!
Please be advised that, Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
Thank you for your continued support!
Kind regards,
Graciela
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Delbert,
Thank you for your feedback.
Please be advised that, on Tophatter, there is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu.
See full details here: http://tinyurl.com/zfc5lpn. Thank you.
Kind regards,
Graciela