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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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About a 5 out of 10., fun shopping and resonable for what you get when shipping is more than the product. Very nice advertising return policy, I never used it, so I cant make an honest opinion.
I love that Items are always changing so you can always find new items. The prices are great because you decide how much you can pay. You can browse for items you are interested in and when they are coming up get online notifications. Delivery is guaranteed and you can return items easily.
Hello Joyce! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
From start to finish everything went smoothly! Definitely will be back at Tophatter. Sellers were very professional and shipped items in a timely manner.
Hello Marianne! Thanks for responding to Tophatter's experience survey!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Warm regards,
Graciela
Just love to see whats coming up next on the auction part.Ive made numerous purchases and am very pleased with everything. Shipping time was reasonable. Check it out for yourself-TOPHATTER. You wont be disappointed.
I have made over 20 purchases from Tophatter and have never been disappointed! I love the pieces of jewellery that I have purchased, they have all been of fantatic quality and look beautiful.
Hello Lesley! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
I have been a "customer" of Tophatter now for about 2 weeks and have ordered oodles of items. I already received 6 items since I started (jewelry pieces so far, beautiful) and they came really fast. And some were shipped from China. Don't expect "real" jewelry people, don't be so oblivious. The jewelry pieces I received are very pretty but I'm totally into costume jewelry anyway. One or two of the pieces, some tiny stones are missing after a few wears but I'm not mad about that. Its expected in any piece of jewelry. For the most part, the jewelry is very nicely crafted. I did order some electronic items like earbuds, the moon light, etc which I should receive in the next month. Your best bet is to keep in mind that the items are made in China, most shipments are coming from China which some items will be long in being delivered but it will fun and worth the wait! I'm pretty much addicted to TopHatter!
Hi Yvonne,
Thank you for leaving a great feedback!
We truly appreciate sharing your experience and insights and we truly are delighted to have you as a valued member of the community.
Happy bidding!
Graciela
Love all items i got and shipped very fast. Im so satisfied. I wish buy again on this site. All bidsare fast pace but very nice and reasonable. You will not be disappointed
Thanks for responding to Tophatter's experience survey, David!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
I started bidding on things and kept winning! Wow! Buying way cheaper than what I would pay in a store.
Site very addictive, be careful!
The things I have bid for have been good quality and well worth the price paid.
Hi there Alan, thanks for responding to Tophatter's experience survey!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!
Warm regards,
Graciela
You need something special for your family or loved one dont look further TOPHATTER have everything for you and its fun to bid and win that jewel or whatever it is youll love it and cant stop bargain hunting for any occasion. Save it to your pocket and you love the bargain you get my grandkids enjoy all of it
Hi there Ingeborg, thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Kind regards,
Graciela
Shopping at Tophatter is fun and the products are priced right for bidding and shipping. A few products were returned and customer service was excellent. A very well run organization.
Hi there Michael, thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Only once had an issue about a missing part and it was resolved in less than 2 hours. Shipping is a little slow when comparing to Amazon but the prices cannot be even compared so I can wait. GOOD SITE! Please don't change.
Hi there Albert! Thanks for responding to Tophatter's experience survey!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Warm regards,
Graciela
I have purchased a number of items from Tophatter and I find it the easiest and cheapest way to buy gifts for just about everyone and things for myself of course. The auctions are great too, you can search for things you want and mark it so Tophatter send you a notification that its about to go on auction and you might just be able to win it cheaper than buying it on site. Easy. Affordable. I love Tophatter.
Hi Julianne! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Great site. Great items. Always makes sure buyers are satisfied with the item they receive. I can't wait to win more things.
Thanks for responding to Tophatter's experience survey, Michelle!
Thanks for giving us a great review. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
I am a coin collector and also of copies and things that are interesting in the world of money. Tophatter brings me a chance to do that from home. Thank you so much for giving me the chance.
Hi Irvin, thanks for responding to Tophatter's experience survey.
We are excited to know that we have helped you with your collection!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
I got a necklace and it was not as described. It was cheap and plastic like.So I am hoping that my other experiences will be a more pleasant experience.
Hi Rhonda, thanks for responding to Tophatter's experience survey and we are terribly sorry for what happened.
For any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Full details on our return policy can be located here: https://tinyurl.com/yc6sdknh.
Kind regards,
Graciela
This is great fun and I buy great things! The items are top quality and the auctions move quickly. No time to be bored, you are too busy checking out the next item up for auction.
Hi Anne, thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Kind regards,
Graciela
I have always gotten items as described. Read the descriptions before bidding. Be patient with the shipping. Remember, you get what you pay for.
Hi Randy, thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience and insights.
We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Great deals for cheap prices!
Good service!
I'm really epreciate tophetter's service!
Options to cancel and return!
Thank you always!
Hi Shukey, thanks for responding to Tophatter's experience survey!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Happy bidding!
Graciela
I am completely brand new to Tophatter and I've already ordered a number of beautiful jewelry items. I've received 2 and more are on the way! One item (a ring) was too large for me and I requested a refund. Not only did they speedily process a refund to my account but they also told me to keep the item! The Customer Service team with this company is absolutely SUPERB! I will continue to shop/support this company as well as make many referrals! KUDOS TOPHATTER!
Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support, Evetta!
Kind regards,
Graciela
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sharon, thanks for responding to Tophatter's experience survey!
Thank you for sharing your experience and insights. We truly appreciate that!
Kind regards,
Graciela