thredUPReviews 6,178

Update 3-16-2018: Today, items that were in my cart for a while at $9.99 showed up at a sale price of over $50. That is without me removing the item from my cart- the price went UP over 200%. Maybe that is the UP in ThredUP?

I was eager to continue shopping at this site because I love the idea of resale clothing (reduce, reuse!). I was joyous at the 40% off coupon for new users and placed my first order in a matter of days. That is when things started to go downhill. First, once I refilled my cart (which is supposed to be a guaranteed hold for 12-24 hours {depending on if you've made a purchase before or not I assume}) the site managed to delete the contents 3x. In the course of an hour. Which, for those of you familiar with the site itself know, means half of the items I spent my time searching out were immediately gone. This happened every day for 2 weeks, always at a different time, always for some unknown reason.
Next, thredup seems to have added a new feature, BUT ONLY FOR SOME, where you are allowed to purchase something that is in someone else's cart - "once it is removed". So if you have something in the cart and the site "glitches", that item is gone, automatically bought by someone who for some reason has far more power than you do.
Some of the items I've attempted to place in the cart to purchase together have been fine for a day or so, but when checked to renew just mysteriously disappeared, only to reappear as purchased or with a price increase. It seems that items can disappear without even a seconds notice, which to me points to someone who knows how to use the system to their advantage...
My favorite thing so far, however, is that once you make your first purchase and use the lovely 40% coupon code, it seems as though NO OTHER COUPON CODE ABOVE 15% is applicable to your cart. Lovely, right? I am determined to get a decent coupon, so when over a dozen places list a 30% coupon with the only qualifications being "Valid for everyone, may vary" I call BS.

In summary, I believe that the idea behind thredup is genius. I also believe that the system is set up to fail purposefully to remove the usefulness of the "reserving" feature of the carts. There is some indefinable void between those shoppers who are "good enough" to get priority shopping including from others carts and the rest of us. Finally, I highly doubt that the site will offer any decent coupons to returning customers until a certain amount of money is spent.

I was excited to get rid of some of my good clothes that I don't wear any longer, and heard about Thred UP... I sent new things, barely worn items, brand new Calvin Klein shoes, etc. They literally gave me pennies to the dollar. They sold a pair of my boots for $24.99, I got $1.40, other items I received. 70 cents... I'd rather donate the clothes/shoes to people who need them then to get next to nothing them. I remembered the brand new shoes and messaged them about them. I got a nasty gram with a photo of them saying they "forgot" them on my list. And again, gave me next to nothing. First and last time I will sell on their site. :(

I have experience selling clothes to thrift shops, but decided to give thredUP a try with a recent batch of clothes I was getting rid of. I had to request a bag several times before one actually arrived to my house weeks later. I filled the bag with like-new shoes, designer jeans, skirts and tops, dropped it off at the post office, and received an email from thredUP that my items were on their way. About a week and a half later I received an email that my items had been accepted, logged into my account and found that I had earned a whopping $8.25 for the 7 items that they bought. My items have all sold on the website, totaling over $200. The 5% payout you receive is a joke, and makes the hassle of ordering the bag, packing it, and dropping it off at the post office not even worth it. I will not sell here again.

Good deals for buyers. Do not waste your time selling. On most items you will get 5% of their list price. Totally not worth the trouble. I'd rather donate to goodwill than donate it to a for profit business. Selling at virtually any other consignment or resell store will yield more than 5%. Even a yard sale would yield a higher profit. 5%. If they sell your jeans for $10 you will get 50 cents. I understand they have overhead but stop donating to these people and they will have to rethink their payout or they will go under. For the few people who have stated that this is reasonable, please send me all your designer clothes for free and I will do with them as I please. I think these people are either joking or are affiliated.

In response to Thredup's response below:

I did not ask a question. You did nothing but confirm what I said already. I'm not stupid, and I did check your links regarding payouts BEFORE using your service, so sharing them in response to my review is a little insulting as if I either did not bother to check your policies or implied that you were lying on your site. I did neither. I simply shared my opinion of your policies and the selling experience. If I had a question, I would have contacted your customer service department. I left a review on a non-affiliated site to let others know that selling to you is a complete rip-off and should be avoided. I stand by that, and I do not need your opinion of my opinion. Thanks!

I do a lot of online shopping at second hand stores. I tried really hard to find something to buy so I could do a complete review on the experience. I just couldn't find anything worth what was being asked. You can get a better deal at other sites for the same items. The ONLY thing that was appealing to me, is that they have the items ready to be shipped. At other sites, such as poshmark, you don't know if you will get what you've bought due to sellers not being active any longer. I will keep trying to see if I can find something I feel is a good deal.

Don't expect to make a lot of money. But if you just want to get rid of clothes and you don't want them to go to waste, you might get some extra pocket change. I understand that the sell price is up to their discretion. However, I sent them $700 worth of clothes in new or like new condition, some even with tags, and they payout is very minimal. The first problem is their estimated original costs are all over the place. Some items i paid $60 for and they estimated them at $20. So they don't have a handle on the brands. Keep this in mind if you are sending anything of value. The second problem is they sell most items under the $15 mark even if they estimate the original value to be $60. I sent $700 worth of clothes. They are selling for $163 (most have already sold). The payout based on their current policies is only $12. I will say their customer service was incredibly responsive to my concerns. Hopefully their policies will improve. For now, this is just an easy way for me to get rid of clothes that I don't feel like selling and shipping on my own.

I used to make fair money with them a couple of years ago, but they have become progressively worse. Now it is. 25 to. 35 per item. I owned a resale shop, so I understand how the process works, but they have started taking more and more and giving less and less and they rarely buy anything outright anymore. I am sending name brand clothing and occasional designer pieces, but will take to local places to resell or use Poshmark or Ebay. I sent to them for convenience sake, but after they take out the bag charges, it is literally nothing.

I'm writing this largely in response to everyone who has said that thred up is a scam. It's not. They clearly state in their FAQs and in the terms of service that it is 100% up to their discretion what they choose to sell, and how much they pay for it. Anyone who isn't okay with this shouldn't send their clothes in.

That being said, I've noticed within the last few months that they've restructured their pricing and I'm making WAY less than I was before. The first bag I sent in, I made $66 with only 3 consignment items (none of which sold). My most recent bag, I only made $10 upfront, and then an additional $22 off of 22 consignment items. It's clear that they're selling more items on consignment, probably to offset the cost of stocking items that never sell, which I imagine is a decent amount of their inventory.

Thred Up is fantastic for what it is - a way to send off your unneeded clothes and hopefully make a few bucks, while not having to deal with listing and shipping things online or visiting consignment stores. Those who have 'thousands of dollars' worth of NWT items should take them to a consignment store where they can make back 40% of what it sells for.

I have shopped with them in the past and been pleased for the most part. Not any more. Just ordered four items and received them yesterday. All four are very worn and pilled, not to mention old. They had lint and hair on them. The web description was quite misleading. Would have gotten better quality for much less at a thrift store. Thredup prices in general are ridiculous. If you want to return something, they charge you $9! Easier to just donate it. No more Thredup for me.

As a public service, I want to share my unbelievably horrible experience with thredUP. In case you aren't familiar with them, they are an online clothing resale company. I did a major closet clean out in December and sent three very large bags of brand new, high quality clothing and shoes to thredUP. Of the first two bags, they accepted 26 items, and my payout was just over $15. You read that right... less than $. 60 per item. And because I requested that my remaining items be returned to me (for $10.99 shipping), I'll be netting a whole $4.62 for my 26 items. Unfortunately, rejecting the offer is not an option, so I had no choice but to just accept the staggering loss. Just when I thought it couldn't get worse, I received an email claiming that the third bag "contained insects and was thrown away", with absolutely no supporting evidence. I personally packed and sealed that bag and can guarantee that there were no insects in it, yet I have no way to prove it. For all I know, they're happily selling it's contents as I type this. I am literally sick that I sent THOUSANDS of dollars worth of clothing and shoes to thredUP only to essentially have it stolen from me. I would have much rather given these items to friends or donated them to people in need than to have this incredibly dishonest company profit from it. I used to be a huge fan of buying from thredUP, but I can never buy from them again now that I know how much they take advantage of their sellers. The damage is done for me, but please spread this information far and wide so that you can help prevent this from happening to anyone else. #thredUPscam #thredUPripoff

I don't know about buying because after my selling experience I gave up the site all together. I sent a large bag of women's clothes in excellent condition - some even new with tags. They kept maybe 4 articles, sent the rest back (charging me to send back) and then they gave me next to nothing for what they kept! Even the brand new with tags item - they didn't even give me 10% of what I paid for it. This site is a rip off! Do NOT bother trying to sell to them.

ThredUP is my new addiction. I made three large purchases so far, and have scored some amazing buys on my favorite department store brands. Everything was either new with tags or in like-new condition.

I've read through the negative reviews about selling to thredUP, and feel they're somewhat unfair. If you read through the information under their Clean Out link, the company is very clear about what they accept, what happens to unaccepted items, and how you can optionally have these items returned to you. They also provide a Payout Estimator so you can get an idea of what you will be paid for your items. If you take the time to review this information before you send them your clothing, you'll know what to expect. That said, the number of reviews reporting negative selling experiences indicate there's a disconnect between what sellers expect and what thredUp pays out. ThredUP could probably use some PR help to bridge that gap.

I do plan to sell to thredUP, even though I realize I will recoup only a fraction of what I originally paid for my items. My reasons? 1) It's easy. I just send my items in the postage paid bag. I clean out my closet two to three times a year and I don't have time to sell on eBay or haul my stuff to a consignment shop. 2) Like most women, I have many "mistakes" taking up space in my closet -- impulse buys, sale items, shoes that pinch, those "what was I thinking" purchases, etc. Why not pass these items along to someone else who will be thrilled to find them on thredUP?
3) Recent changes in the tax law eliminated my need to itemize deductions on Federal taxes. That means I can no longer claim a tax deduction for donations to Goodwill. 4) For the items sold to thredUP I can select my payout as a credit against future purchases. What is not accepted will be sold to third party sellers or passed along to recycling partners and upcycled.

I do plan to send some items to thredUP and have ordered my cleanup kit. Once the process is complete I will update this review with my selling experience

ThredUP sells great quality clothing at really good prices. From the $$ they receive for sales they also need to pay expenses to keep the operation going. That includes buying their inventory at low prices and paying their employees to inspect incoming items to ensure quality control.

I like to think of thredUP as Good Karma -- I exchange my unused items for great clothing finds, priced way below retail, that I can wear immediately. So keep an open mind and give thredUP a try.

I have sold clothes to consignment stores, online, on Facebook and at garage sales. ALL of them netted more money by 100 times than this rip off Thread Up. I can't imagine how their company runs but for me and 20 items, 12 NWT, all good brands, I got 55 cents. Yes, that's right and another is awaiting sale. So what do they do with the other items. They say they donate it but I would bet there is something else going on where they make additional money without telling those of us stupid enough to send them the items. NEVER AGAIN. DON'T USE THIS COMPANY.