Ugyved N.

My experience with Yoox has been hit and miss. Lately, I've had more misses than hits. The site recommends my sizes in shoes and clothing after plugging in measurements and comparing them to various brands. Yet, they can't seem to get the sizing right. Many of the items were small even though I ordered a size 6 and I am a 4-6 at best. I even wear a size 2 in certain brands.

On occasion, Yoox seems to misrepresent colors. For instance, I recently ordered a pair of "red" shoes. The only problem is... the shoes are not red. They may look sort of red in the photo, but they are not red in real life... And... they are not returnable. Oh well. Buyer beware.

I reserved a hotel in W. Africa from California where I reside. When I arrived a few days earlier (plan was to stay with family for the first few days), I decided to check on my reservation. I was shocked to learn there was absolutely no record of my rez. None. Zilch. Nada. Rien. Semmi. Quite irate, I decided to cancel online. I was given an option of either (1) accepting a 10% discount and my rez would be non-refundable, or (2) canceling and forfeiting a $19.99 fee. Option 1 was in larger print and in a brightly colored rectangular box (can't recall the color). Option 2 was underlined and in much smaller print beneath Option 1.

I pressed option 2 on my large screen phone. The screen froze. I powered off my phone and tried again. I got a message to the effect of "try again later." A short while later, I got the email in the attached photo misrepresenting that I accepted a discount and could no longer receive a discount. What? I was speechless!

I immediately called +1 *******201. I was told I could not cancel the rez b/c I accepted a discount. I told them I never accepted a discount and I had witnesses. Why would I accept a discount when the hotel had no record of my rez? Besides the hotel was crappy (2 stars at best -- no hand soap in the lobby restroom!).

The "customer service rep" hung up on me. I called back and asked to speak to a manager. Rick (no last name) came on the line and after I'd ranted for almost 20 minutes, including letting them know I'd look into pursuing this legally (I don't like playing the lawyer card, but I felt scammed), Manager Rick said they would do me a "one time favor" and allow a refund which should show up in "5-7 days depending on the credit card." Rick also said I'd receive a refund email (email hasn't arrived over an hour later). I thanked Rick but couldn't resist retorting that there would never be an opportunity for a second time because I'll never again book on this site. I guarantee that.

Lesson learned. Buyer beware! Grrrrrrrrrrrrr

American Airlines has charged my credit card TWICE for services that I never received.

(1) In early 2018, I was charged $96.12 to upgrade my mother's seat on a flight. However, on that flight, AA did not upgrade her seat. (2) Recently in July 2019, the same thing happened. I tried to upgrade my mother's and my economy seats on an international trip, a birthday gift to my dear mother. For some reason, they upgraded mine but not my mother's. It was a huge inconvenience for my 80 year-old mother and me to sit separately for the 5 hour flight (on the upside, they let my mother have the upgrade while I sat in economy). A couple weeks later, I happened to check my credit card account and saw that AA had assessed two charges of $200.20 each, even though they only upgraded my ticket and not my mother's. Grrrrr.

During the second incident, when I mentioned my fear of being overcharged based on my previous experience, the airport representative who helped check us in assured me that I would not be charged for the upgrade that was not allowed. Also, I was only given a receipt for one upgrade of $200.20.

Here are other annoying aspects of my experiences: First, on both occasions, I only discovered the inappropriate charges weeks later while checking my credit card statements (which I honestly don't do often but must try to from now on). If I had not discovered the charges, AA would probably not have reimbursed me! Second, AA did not have the courtesy to issue any apology whatsoever on either occasion for the overcharge!

AA's conduct is an unacceptable business practice and should be looked into. I don't consider my experiences to be isolated incidents. Once my points are used up, I will not fly with AA.

This was my first time using cheapoair for my trip from the US to several European countries. I can assure you that I'll never use this service again. It ended up costing me an arm and a leg, including $50 to change a typographical error in a passenger's name. It's best to go directly through each airline.

Sling.com has been charging me $24.99 since November 2016 (through and including February 2018). I NEVER signed up for the service. In fact, I had no idea about this service, I'd never heard about them until I noticed an unauthorized charge for $24.99 on my February 2018 bank statement. We are talking about $399.84 over a 16 month span. They claim someone in my household signed up. Really? I have cable, Netflix, AppleTV, and Amazon Prime, so why on earth would I need Sling.com? The fact that they have horrible reviews speaks volumes. Their tactics should be deemed unlawful!

Thredup paid me 65 cents on an item they sold for $12.99 and 50 cents on one that went for $9.99. Their rip off strategy should be illegal and exposed to all!