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VERY poor quality. Defective furniture that broke after only owning for 3 months. I left a negative review and they deleted it.
I've tried for over a month to get them to take the broken stools back and they refuse.
Tip for consumers:
Avoid at all costs
Products used:
Stools. They say you can return, but they wont let you.
So, I sent in a second bag thinking that maybe the bad experience was a one-time thing.
They accepted and sold almost everything (one item didn't sell).
11 items.
I got $6.90
I'd rather just give it all to a Buy Nothing Facebook group.
Thank you for your review, Jackie. We take all of our customer feedback very seriously as we continue to improve our services. We have sent you a private message to make this right. We look forward to your reply.
It's so little money for what you give them. I sent over a huge bag of premium women's/kids clothes, which totaled over $200 in inventory for them (probably close to $1,000 full retail) and I got about $22. So not worth it. I've gone in person to places like Buffalo Exchange and got between 40-60% of what they will eventually charge. ThredUp doesn't even offer a higher amount for a trade in value, which they should. There should be a "cash out" amount, and a "shop with us" amount. Also, I bought a pair of shoes and a cardigan with my "cash out". The cardigan was labeled as new (I paid $30 for it), and it had a hole in it.
Thank you for your review, Jackie. We take all of our customer feedback very seriously as we continue to improve our services. We have sent you a private message to make this right. We look forward to your reply.
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Empty.
I don't recommend buying from them at all. They're not processing my return. I bought a TV stand...
Thank you for taking your precious time to leave your review,
For this case, the best we can offer is the replacement of the stools. Sorry but you have already received it more than 30 days.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, item cannot be returned after 30 days, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.