thredUPReviews 6,178

This is a second hand online selling or purchasing site. I actually made a purchase of two pairs of jeans, one blouse, and one clutch. Very disappointed in my purchase. One pair of jeans does not match the picture or description. In the online picture they appear to be a slim straight leg with a little kick at the hem. They are a relaxed skinny jean. The blouse appears to have been shrunk, and the clutch, which I paid $80.00 dollars for is more of a pencil bag (a very small pencil bag). Plus that was a final sale item, so no return. Yes, they do have free returns, but you actually get charged a $8.99 handling and processing fee. Will not purchase again, and for your own sake "BUYER BEWARE"!

I had filled two bags. I had a mix of new clothes and worn clothing. I know I had a couple of items worth atleast half price, since this website sells for much more. They told me one jacket had a spot (you are supposed to clean all clothing before) and that it was not worth anything because of it. It was a gift from a few years ago and it did not fit then or now. If I did not see such expensive prices to buy, I might have tried again, but, this service is more about profit than recycling. Oh well. Will not use this service again!

I had sent a Clean Out bag this past summer and had a great return on a few items. I was really pleased. I just received the info on my latest bag that had over 20 items. I will receive about 9 dollars for 13 items. Other items were placed on "consignment". I didn't pay for the return assurance because of my last experience which was positive. Some items this time weren't mentioned in either list of items. I guess they were donated. Never again. Really disappointed. Better return on EBay.

Oh my word! ThreadUp has certainly changed over the years. I would send in bags of clothes and get paid a lot of money in the past. One time, I sent in clothes and was paid over $200. Those were the good old days. NowI send in about 20 items and get paid about $20 and its a huge ripoff now. They will pay you mere cents for your items now. In years past, low end brand names from stores like Target and Walmart and even Payless Shoes were never even accepted. Now the company accepts anything and marks up the prices sky high and unsuspecting customers are scammed into thinking they are getting great deals. You must know your prices. I will only buy purses from them like LeSportsac and Kipling. Nothing else anymore. They should be ashsmed for charging so much for merchandise the way they do.

Wanted to update on my prior review. I ultimately filed a complaint with the BBB folllowed by a complaint for false/misleading advertising with the AG. The BBB complaint did receive some follow up by ThredUp. In it they sent photo's of what were supposed to be "spots" on two of the purses, of which there were none, not even in the photos. The 3rd purse was approved for their "store" and I did receive a small additional amount of credit for it. They have never been able to locate the additional missing items and never responded to the whereabouts of the two most expensive and best condition items. I still believe that this business model will bite them in the tail. They are violating customer confidence with misleading advertising and promises of "helping those in need" by donating items. They have yet to provide proof that this actually happens. I refuse to shop with them as do all of my friends. The day will come where they will have to answer for their practices.

I should have read reviews first, MY Bad! Everything I sent New or high end supposedly wasnt accepted and "donated". Clothing from Inc and brand new name brand shoes that were never worn once were not accepted. I would have asked for the clothes back BUT they charge you to ship it back. I should have taken pictures of all the items but learned my lesson with this company. They even ask for a review after you send your 1st bag but dont bother because you will not hear from them.

What a rotten, scandalous company! Do not send your clothes. Just like everyone else's reviews(wish I would have reviewed them before I sent). Same story, great bag of clothes, only sent the nice, some with tags clothing and I was given in return $1.30! Cant believe it! They are thieves the whole bunch of them. When I talked to customer service they replied that "under a black light, the clothes showed stains"! WHAT! Are you kidding me! Brand new clothes, never worn! You people have lost your minds! I will never buy or send my clothes to this company again, will not support a company that steals!

Basically just stole my clothes! Sent a huge bag of clothing, with about 1/4 of them still with tags. Popular brand names from adidas to anthropology. How much did I make...? ZERO! But Im sure they made out well with my clothing. Consignment is such a great win win partnership until someone comes along and throws a wrench in it! Never again will I participate in a mail-in consignment that you just have to trust. Sad. Dont send them your clothes unless you just have a bunch of crap you want to get rid of... would serve them well!

I have consigned with local retailers and with Swap.com. I thought I would give thredUP a try. Sent in a bag of fairly expensive items, all of which had either never been worn (with tags on) or worn once and dry-cleaned. Items included limited edition William Rast jeans, a Lilly Pulitzer dress, a handmade Elizabeth & Jolie seersucker dress, and many Ralph Lauren polo shirts. My payout amounted to $12.

It cost more to dry-clean the Elizabeth & Jolie dress (which cost over 170$ and was worn ONCE at a wedding), than I got paid for all the high-quality, designer items I sent. I made $14 on a (yes, a, as in ONE) Forever21 dress with Swap.com last week!

Consign elsewhere, or better yet, DONATE. I regret this so much. I should have donated this entire bag of nice items to people who really needed it instead of making a measly $12 from a ripoff company.

P.S. Was sent an email to follow-up on my experience and am still waiting on a response.

I sent in my second bag with several brand name pieces (JCrew coat, Burberry rain boots, Signature Report heels and brand new Calvin Klein flats). They didn't accepted the pieces, but they did sell it to a third party company. I ask their customer service and they explain it was because due to stain, which I believe they use that for all their excuses to not accept the items. They sent me pictures of my unaccepted items, which they had an employee hold it up and the picture is taken from a distance. I can say, they do have a good customer service and quick to respond to emails. I suggested you research before you sell with them, I made the mistake of no doing that. I did that after the fact, I realized employees had complained about the company and employees stated that the company low balled the sellers.

The way the website works, they pay flat rates for items under a certain dollar amounts so it is to their advantage to lean towards pricing things on the low side. I received the same upfront payout for items that ranged greatly in value. It's a bit of a shock to get the same paltry payout for a $250 dress and a $50 dress. Truthfully, lower priced items probably sell faster so they most likely don't really care enough about making a moderately higher profit to keep the mid range value items in inventory. I received a 60% payout on a couple of consignment items, which is actually better than TheReaReal, but I felt like they lowballed the price on most items to avoid a consignment payout and to sell items faster. It takes a couple of months for them to go through a consignment bag and I'll bet they have more inventory than they can handle. They listed a genuine Gucci Wallet I sent them as an "unbranded" wallet for a fraction of the price so that I got a ridiculously low upfront payout. Perhaps the people who sort through the items aren't educated regarding designer brands. They turned down and returned (which I was happy about considering the wallet incident) a pair of Jimmy Choo Shoes which were later accepted by TheRealReal for a 55% commission. Their rules about questioning the listing price of items are so strict that by the time I realized they had lowballed the price of many items it was too late, contractually, to ask for them back. As far as buying from Thredup, with a little time and effort, you can probably find great deals. Several great items that I sent sold quickly at a tiny fraction of the price I bought them for and often at a website discount. I guess their business model works for them and some of their buyers, but it doesn't favor the seller especially if your items are moderately expensive or above. Other websites are better for selling high end or designer items and it's probably better to donate your moderately higher value clothing. You may received more in charitable deductions for donating.