thredUPReviews 6,178

The first time I purchased a handful of items for my daughter, I was SO excited! It was the first time I had created an account and I received an extra 20% or 30% off of my order. Since then, I've noticed the price of children's clothes has skyrocketed! Every once in a while I will check in and see if there's anything decently priced. Today I was shopping before I logged into my ThredUp account and noticed some baby girl jeans for $7.99 plus 30% off for NEW users. I figured I'd log in to see what discount they were offering return customers. When I logged in, the price jumped from $7.99 to $10.99 and they were offering 20% off. I was appalled. I understand they are a business and need to make money, but to me, that's shady business practice. I won't be purchasing from them again.

It was my first time selling with ThredUp and I wanted to impress them so I sent in my nicest items. Anthropologie, Ralph Lauren, Michael Kors, Vince, Banana Republic, etc. Many of my items still had tags on. I ended up earning a whopping $47 on 15 items. When I saw what they were offering me, my heart sank. And to get the items back, I would have to PAY THEM to ship them back, losing money instead of earning. They didn't even accept a pair of barely-worn Frye shoes. Who knows what happened to those... probably sent them home with an employee. Most items only paid me pocket change; the majority of my items paid less than $1, though the list price was obviously much, much more. I would have been better off donating to Goodwill and taking the tax write-off. Such a disappointment. Will never sell here again. I have this $47 credit which makes me sick to look at, knowing I once had all those beautiful clothes.

Don't waste your time if you think you're going to make any money.
I honestly feel like I should've just thrown my stuff away instead of Thred Up insulting me with a ridiculous payout of $0 for a brand new (never used) Coach wristlet (which they had listed as gently used)! Then charging $10 to return clothing they don't like, so I end up making ZERO dollars. I could've thrown it in the garbage and felt better about it - rather than feeling like I got scammed!

THIS COMPANY IS CROOKED! LIARS, DECEIVERS, CHEATERS! I HOPE THEY GET SUED FOR ALL THE THINGS THEY HAVE BEEN DOING TO CUSTOMERS. IF YOU HAVE BEEN A VICTIM OF THREDUP WHETHER IT BE THEY CHEATED YOU ON YOUR "BAG," THEY SENT YOU DAMAGED CLOTHING OR ITEMS, THEY WILL NOT ISSUE YOU A REFUND OR LOST YOUR PACKAGE - PLEASE DON'T HESITATE TO CONTACT THE FTC - FEDERAL TRADE COMMISSION! THE MORE COMPLAINTS THEY GET, THE BETTER! THE FTC CAN TAKE LEGAL ACTION AGAINST THREDUP IF THEY GET ENOUGH COMPLAINTS!
FTC *******357

YOU CAN ALSO REPORT THEM TO THE BBB - BETTER BUSINESS BUREAU (see website)

THIS COMPANY IS INVOLVED IN FRAUDULENT ACTIVITY. THEY (OR THEIR EMPLOYEES) ARE STEALING FROM CONSUMERS... WHETHER IT BE BY SENDING DAMAGED ITEMS & CHARGING A RETURN SHIPPING, "STEALING" ITEMS FROM CUSTOMER "BAGS" & NOT POSTING THE ITEMS TO THE THREDUP WEBSITE FOR SALE (ALL ITEMS NOT USED BY THREDUP SHOULD BE AUTOMATICALLY RETURNED TO CUSTOMERS, THAT SHOULD BE THE *ONLY* OPTION TO AVOID THEFT!). THREDUP ALSO LOSES CUSTOMER RETURN PACKAGES/ITEMS & WILL NOT REFUND THE MONEY FOR THOSE ITEMS. IN ADDITION TO THIS, THEY PURPOSELY DO NOT RESPOND TO EMAILS WITH THESE TYPES OF ISSUES. THEY WILL NOT RESPOND TO A CHAT INITIATED BY A CUSTOMER IF THEY DO NOT WANT TO DEAL WITH YOU, AND THEY WILL "END A CHAT" WHENEVER THEY FEEL LIKE IT - ESPECIALLY IF THEY DO NOT WANT TO DEAL WITH YOU! ABSOLUTELY NO ACCOUNTABILITY! I HAVE PROOF THAT THEY AVOID MY COMMUNICATION INTENTIONALLY AS I SENT THEM A CHAT ASKING FOR A SUPERVISOR & THEY IGNORED ME MEANWHILE AT THE SAME TIME A FRIEND OF MINE SENT A CHAT AND THEY RESPONDED TO THEM WITHIN 15MIN... STILL NOT RESPONDING TO ME! I HAVE PROOF, I TOOK SCREENSHOTS. THEY LOST MY RETURN PACKAGE & WILL NOT TAKE RESPONSIBILITY FOR IT! THIS COMPANY HAS SOME OF THE MOST SORRY, CROOKED, UNTRUSTWORTHY & INCOMPETENT EMPLOYEES OF ANY COMPANY I'VE DONE BUSINESS WITH! THEY GET AWAY WITH MISTREATING & STEALING FROM CONSUMERS AS THERE IS NO ACCOUNTABILITY NOR MONITORING OF THEIR BEHAVIOR IN WAREHOUSE, VIA CHAT & EMAIL. I PRAY A LARGE LAWSUIT IS BROUGHT AGAINST THEM, IT SEEMS THIS WILL BE THE ONLY WAY THEY ARE HELD ACCOUNTABLE & START TAKING RESPONSIBILITY FOR WHAT GOES ON WITHIN THE COMPANY.

On the plus side I can find Coach purses in great condition for a fraction of the price. But the negatives... oh the negatives. My first order, many years ago I will admit, included a shirt that had a few red sequins on it. The sequins were extremely faded. Certainly not "like new" as described. Fast forward to a couple months ago. I ordered several things for my toddler for the upcoming summer. One item was an unbranded pink sunhat. I paid $2.99 and the estimated retail was $17. I received it, liked it, and decided to look at the tag inside. I said Greenbrier International. That's right kiddos. As many people know that means the item came from the Dollar Tree. I was livid but at least I hadn't paid their $17 retail. Today I decided to look at some shoes. I found a pair of unbranded pink flip flops. They looked familiar so I loaded them up. They are an exact pair that I have owned for at least five years that I bought from, you guessed it, the Dollar Tree! Stay clear of the "unbranded" items and use a little common sense and I guess shopping on here will be alright. Just be careful.

I sent a clean out bag in (as I have done before), received an acknowledgment that it was being processed. After a few weeks go by a receive a thank you for your donation from thredup. I am shocked by this as some of the items included in my clean out bag were brand named with tags. I sent an email to their customer service only to be told that there was nothing that could be done. I'm very upset over this and will not recommend or use thredup again.
Jan B

I shop a lot of "pre-owned clothing" sites and my sisters and I recently tried Thredup. The prices are higher than the other "pre-owned clothing" sites I shop, but I was hoping since the items were coming from a business and not a "home seller" the items would be as described, so it'd be worth the extra cost.

Everything I purchased was supposedly "excellent condition/like new" yet 6 out of the 8 items I purchased definitely looked worn, had piling, were faded, had an undone hem, and one had missing sequins.
I personally wouldn't even consider these items to be in "great" used condition, so I was super bummed to pay so much for stuff that wasnt even close to "like new".
My sister ordered 11 items (and also only purchased items that were excellent/like new) and 7 of her 11 items were in bad condition, two had actual holes in the body of the shirts, and a hoodie she got had a completely undone hem on the sleeve (along with others having piling, wash wear and fading). Some of her items were final sale (but were still supposed to be "like new"). What a disappointment.

We will never buy from here again. I'd rather take the chance trusting a home seller, rather than buying from a company that is dishonest about the condition of the clothing. $200 down the drain for us. There is a reason there are only 2 photos of all of the clothing and no close ups. Don't believe the descriptions. :(

I think they play game s like changing the price as you put the item in your cart. OR all of sudden I will not be able to FIND a item on to see them relist it more expensive.

Recent event and THEY never reached out to me... ever.

I try to re bu becasien one item was not suppose to orde rit an they just completly igore me and than sometimes i will save clothing that like 7.99 only to ome back and they put a marked down of 38.00 dollars when it was alway 7.99... for a used skirt.\

I thought used clothing was suppose to help the earth but at this point i can get brand new for a few extrea dollars and know the item is going to be as such.

While most the stuff i have order has be fairly clean some of the condition just flat out lie.

Yeah ill stick to other consignment shops. I hope threadup will understand what customer service is one day.

Communication saves lives... so stay "straight up" thredup: roll eyes:

I have been shopping/selling with Thredup for a lil while now and have come to the conclusion about a few things:
1: Don't ever buy white shirts. Even the "newish" ones have a bit of ring around the collar and/or deodorant stains. Gross.
2: Pay the $10.99 to have your unaccepted items sent back to you. It creates accountability on their part. I have sent many things I thought for sure would be accepted and am suspicious.
3. Never buy items listed as slightly worn. Slight is an understatement. Very worn and often dirty.
4. The way they do business, present, and package items has improved immensely over the years. I believe they will continue to improve.

I have a few issues with a Threadup. First I sent a bag of really nice items and according to tracking it was received January 2. According to their website things are gone through and uploaded within two weeks, no such luck it's still sitting waiting to be gone through. According to customer service they're very busy at this time False advertising. I sent a return in over three weeks ago and have still yet to credit my account. I am much more satisfied with Swap.com

It sounds like many people here have had a similar experience as I have with trying to consign with thredUP. I sent them two very nice pairs of shoes - including one pair of Enzo patent pumps that had NEVER BEEN WORN OUTSIDE! They weren't "accepted". Nor were a very gently used pair of Nine West wedges, or a pair of barely worn jeans. These were not very old items - I've seen items for sale on the site that looked much worse. Even though I agreed to give them up, I'm not sure I would have sent them had I known thredUP would not accept them for consignment. So I call BS on their practices - I have a feeling these items are actually kept by employees or sold for their own profit. They get two stars because I did buy a cute sweater from them, and I was happy with that.

I am SO disappointed with ThredUp. I sent in 2 HUGE Clean Out boxes and they lost them both. One was delivered and lost before the items were processed, not sure how that happens, and the other was supposedly lost in transit. I sent them both on the same day using the same shipping facility and labels provided by ThredUp. They gave me an inadequate credit for the one box they received, considering I included several Lululemon items to take advantage of the promo, and lots of other good stuff. Oh, they did say I could send them a detailed list of the items I sent them and they would reevaluate my payout - didn't realize I should have created such a list. Sellers beware! I learned my lesson... never again ThredUp.