I sent a clean out bag in (as I have done before), received an acknowledgment that it was being processed. After a few weeks go by a receive a thank you for your donation from thredup. I am shocked by this as some of the items included in my clean out bag were brand named with tags. I sent an email to their customer service only to be told that there was nothing that could be done. I'm very upset over this and will not recommend or use thredup again.
Jan B