thredUPReviews 6,178

I had ordered a luxury brand handbag from THREDUP and it came as a counterfeit item which I am very upset about it. I reached out to customer service through email and they are very friendly on helping me with a manual return ( AT FIRST). And the return had been almost two months in transit as I keep on checking the tracking on Fedex. I contacted customer service and I got no reply's at all. Like they literally ignore me when I email them again. And I spent hundred of dollars for the counterfeit bag. I will update you guys on the return but I doubt it. I just checked the tracking and it indicated that it's delivered today on 4/29/20 and I shipped it on 3/18/20.

UPDATE: I have received full refund back to my bank account after they received the return package within 2 days; but the emails that I sent out have no replies at all. I'm glad I get my money back but Thredup need to be more professional on customer service.

The items were wore out and the size was off due to the items being old. I tried to return and it took over a month. I opened the box and sent it back ASAP. They said the items were not returned in good quality, interesting since I literally opened and put right back. It was a learning lesson and I will never do this again and would hope other people save the waist of money. $1.99 to restock, spend the extra money and go to the store. Horrible and definitely don't recommend it

I just got a Goody Box, which is one of their newer services. It's fun, and I like being surprised, but seriously- did they even look at my style profile? It appears they took some items from my favorites, but my favorites does not mean it's something I would personally wear. It could be something I was thinking of getting for a friend, or just a dress that was artistically inspiring. That's what Style Profiles are for, to personalize the Goody Box to the buyer. Out of the entire box of 10 items, I only ended up keeping 2, and one was something I was on the fence about- I just didn't want to only keep one item out of the whole thing. I prefer darker, tighter clothes, and it's almost like they purposely sent the exact opposite- items that are loose and pink or white. I even indicated that my style was more edgy athleisure streetwear, and they sent me stuff that's more suited for a spring-time white girl. Hopefully this was just an isolated incident, because I would like to try this service again.

Also, many of the clothes in the box sent to me were not as high quality as it looked in the pictures. In fact, one of the dresses I received was completely missing the ribbon it was pictured with, as well as the loops on the dress to hold the ribbon being broken. The dress itself was also very wrinkly, and they wanted $25 for it. Personally, I believe some of the items are a bit overpriced as well. There was another dress sent to me with the price of $35-ish, which looks alarmingly identical to a dress I got from Walmart of all places that was way more comfortable and only $11-ish.

It would be nice to know who the stylist was in the future, as well as having a form of communication with them. I understand that it's supposed to be a bit of a mystery box, but it's not supposed to be completely randomized. Even just having a name attached to the order, like "This box was stylized by Sarah M., and I chose this for you because____" Y'know? Because some of these items seem way outside of what I have said I liked, I would just like to know the reason why they chose them for me.

I ordered three pairs of tennis shoes. I wear a size 5 1/2 in women's and sometimes that's a hard size to find. What they sent me was a size 6 1/2 woman and a size 5 1/2 in men's which is a size 7 in women. I've been trying to get a refund as it was not my fault the sizes were wrong

DO NOT USE THREDUP! I just sent in a bag that was STUFFED with a lot of Victorias Secret items that were BRAND NEW WITH TAGS! And only 3 NON VS items were deemed worthy - an old sweater, an old hoodie, and an altered skirt! All the T-shirts WITH TAGS, dresses WITH TAGS and other items were deemed "NOT ACCEPTABLE" how is something BRAND NEW WITH TAGS not acceptable? And just to be clear, the VS stuff was TSHIRTS! Check the BBB website... they have a ONE STAR consumer rating with 452 COMPLAINTS!

I've used thredup numerous times and thought they were great 3-5 years ago but they've gone totally downhill. There's an option to reclaim kit, and even when you add it they haven't been sending items back and I see my "unwanted" Designer items listed instead of returned to me! WTF!?
I would also like to add pricing. Apparently they think j. Crew is worth the same as Chloe etc. Buyers have no idea.
Lastly, Customer Service is a joke. Can't get in calling and email/chat is about as helpful as a dirty broom.
At the end of the day I recommend taking it to a local second hand shop or listing it yourself on Poshmark or eBay. Good luck.

Not only do they sell nice clothes for way too cheap, your payout is pathetic. On top of that if you decide to have your items returned the return fee is $10.99. So every time one of my items sold I wasn't getting the $. 5 0r $6 because they were taking it for the $10.99 fee. A site that knows it pays out about $. 5-$10 should not charge such a high return fee, what a joke.

Their site says this:
If a Clean Out Bag has Return Assurance added, a fee of $10.99 will be deducted from your Clean Out Bag earnings

If all items are accepted from a Clean Out Bag, no fee will be charged
If there are not sufficient earnings from the Clean Out Bag to cover the fee, the remainder of the fee will be deducted from the user's account balance if available

Well, all of my items were accepted and yet they still charged me.

I ordered 5 items and kept 2. All were on the small side. One was so small, though marked "medium" from the Old Navy, that I thought it might have been a children's size. It had clearly been shrunk which is one issue they say they don't accept. I am generally a size small at the Gap, Old Navy, etc. All the items were marked medium, none of them were a true medium size. I liked the swimsuit top and cashmere hoodie, they were on the small size but I kept them. They were good value for the price. I would suggest that ThredUp take a look at their sizing metrics. Otherwise, it is for juniors and adolescents or women who don't eat. Sadly, all the unacceptable items were "final" sale. Off to Goodwill.

I sent some clothes to Thred UP. They picked six items which all sold. I requested my money and put in my payment information correctly. Then I got a message from the service they apparently use called Stripe that they could not deposit my money into my account. When I emailed them back, they said I had to contact ThredUP. I did so and they never responsed. Finally my 3rd email got some attnetion after a month. However, they continued to give my wrong answers and I tried to clarify. They would not give me a phone number to call. I finally gave up. They owed me $22 but it was too much trouble to continue to pursue. So they sold my clothes and i got $0.

If you send in a bag to sell, it has taken OVER THREE WEEKS and still marked "in transit"! When you email customer service(terribly named), they tell you to chat... with over 5 min delay time?! My stuff will be out of season and I should've WALKED it there from Chicago? Then the stuff they sell and mail for a fee is very wrongly advertised!
Totalled wrinkled lace dress -NOT fixable (even by a dry cleaner) too short, snagged and one thing (that's of course not returnable-when were you going to tell me THAT!)I wouldn't wash my car with(it's cheap polyester and totally different from photo colors)
Do the environment a favor: donate to the poor your used clothes, and get a tax write off -give the poor a job and keep postal service trucks off the streets... OVER three weeks to arrive and be sold?!

Not impressed. I used them before when my kids were very little and maybe i was less picky. Or maybe the quality of their merchandize went straight down, i dont know. Ordered nearly $200 worth of kids clothing. Overall seems like a good deal, i got at least 30 items, many final sales items. However, as the merchandize started to arrive (they ship it in like 6 packages, no kidding), i became more and more dissapointed. Purchased a pair of shoes for my 5 year old that were advertized as size 13. Shoes arrive and they are... infant booties. What? What am i supposed to do with these? Ordered a uniform shirt, a plain navy polo for my son, advertized as nearly new, could be mistaken for new, size 10-12. What arrives is a stretched out husky size polo. Dont get me wrong, there are acceptable good deal items, especially the dresses for my 5 year old. But along with it, you get a lot of junk. Total unusable junk. Mind you, returns suck. They want $2 restocking fee for each item. Ummm really? And you pay shipping back. Awsome. I honestly would have been better off spending $200 on fewer thing at a normal store. Not impressed.