thredUPReviews 6,178

I will start off saying I have never purchased anything from thredUP. But I likely never will. As a reseller I have noticed their descriptions can be incomplete or just completely wrong. I've sent things where they have put the wrong brand and size in the descriptions. They also don't take many pictures of items so you don't know what you're really getting. It's a very lazy way of listing items in my opinion. If you are trying to make a few bucks don't count on it. Even if they didn't take 90% of your profit people buying the items are not going to pay the listed prices for how thredUP describes and portrays items. You never really know what you're getting.

As mentioned above they take A LOT of your profit. Unless you have Louis Vuitton or Gucci you literally get pennies for your items. And you can sell LV or Gucci (and the like) for much much more on other sites and retain more profit on them. ThredUP is not great for high end brands. You get more of the profit but the sale price is often much lower than it could be elsewhere.

And they have been taking months to process clean out bags. They are blaming covid19 but I have not had this experience with anyone else during this time. ThredUP went from taking a few weeks to 5-6 MONTHS. It will do no good to list summer clothes in October.

I asked to get my bags back but they said they had to process them anyway. That makes no sense.

Sellers beware. You will NOT be happy with this service.

This is the worst online reseller if you are the one with the goods being sold If you don't pay the $12 to have your things shipped back to you, they took the absolute best things out of my bags, and never posted them for sale then told me four weeks later it was because their processors "deemed them not good enough for sale quote it was a $400 Dooney and Bourke bag in excellent condition, Columbia sportswear brand new ski jackets with tags on them, coach sneakers that were leather in the box! There are thieves! When they do post your stuff, you only have 12 hours of notice to change any prices, I was locked out of my account and they said yeah so sorry It is the absolute worst experience ever! It's a complete rip off! Give your clothes to your friendsThis is the worst online reseller if you are the one with the goods being sold If you don't pay the $12 to have your things shipped back to you, they took the absolute best things out of my bags, and never posted them for sale then told me four weeks later it was because their processors "deemed them not good enough for sale "it was a $400 Dooney and Bourke bag in excellent condition, Columbia sportswear brand new ski jackets with tags on them, coach sneakers that were leather in the box! They are thieves! When they do post your stuff, you only have 12 hours in notice to change any prices, I was locked out of my account and they said yeah so sorry It is the absolute worst experience ever! It's a complete rip off! Give your close to your friend instead! I would have made more at a garage sale! Thieves!
Poshmark or any other site! I got $0.48 for brand new with tags banana republic shirts!
They stole purses & shoes & jackets in excellent or new condition!

I purchased a Louis Vuitton purse for $1084, I returned the purse and never got my refund, I contacted ThredUp several times, then I contacted BBB, Federal Trades Commition, and filed a claim with PayPal against ThredUp. ThredUp emails me to drop the file/ dispute/chargeback, and they will release my money. I can't believe any of this. Now they email me and said the money was released on their end and for me to check with PayPal. I now have a lawyer because I don't know what to do. It started at the end of May and now it's the end of July 2020, I still haven't been refunded

I am a regular customer of Thredup and normally value my customer experience. However, following the onset of COVID, I chose to convert a consignment bag to a donation to benefit Feeding America, assuming that the proceeds of the sale of my items would go to Feeding America. I just learned that, instead, Thredup donates just $5 to Feeding America and KEEPS the remaining profits. That is inexcusable. I attempted to convert my bag back to consignment and planned to donate the proceeds myself. I was told that was not possible. I am extremely upset with what, in my opinion, is duplicitous business.

The only time I ever returned something was a defective pair of sneakers. There was no purchase history on their website so I could not print a return label. There is no way to contact thredUP for help - no phone number, no chat so I had to do exhaustive searching to return the shoes within their 14-day policy. After i finally found an email address there was reluctance to refund my money. They said they would do it once "as a courtesy" even though it was their own fault for the confusion due to their website not working properly

I sold a kit of my clothes to ThredUP and when ordering it, selected the option to have the items they didn't accept sent back to me (for a small fee).

Well, they received my kit and never returned the unaccepted items. I reached out to customer service who claimed I did not select that option and that they had already "upcycled" the unaccepted items. When asked to provide proof that is the option I selected, they were unable to and fairly rude.

Among those items, were a NWT Patagonia fleece (may have been men's so probably why it wasn't accepted) and SEVERAL pairs of brand new Smartwool socks.

They literally gave over $100 worth of new items away and didn't return them to me, despite what I selected.

Any items they do accept and sell payout pennies on the dollar.

I very rarely write scathing reviews, but I will never do business with them again and would like to warn others who are considering it.

I have been a customer for several years. I have been disappointed quite a few times with clothes not being as advertised. I have complained, explaining that they have to be more careful as customers are depending on them to be accurate. This had always fallen on deaf ears but at least the customer service person acted sympathetic and my money has been returned. This time however when i wrote about missing buttons on my "you will think it's new" shirt, I was given 15% off the purchase so I could "fix it" myself. I wrote back and said fine if that was all they could offer I would take it. That should have been the end but the rep decided that I wasn't grateful enough and wrote me a lengthy email explaining that thredup is a thrift store indicating that just because something is advertised a new I shouldn't expect it to be because it's an online thrift store. Yes, this was emphasised- as if I was perhaps impaired in some way and did not realize this. I responded with a dose of sarcasm myself but also that I really felt like they needed to be more careful about this and that she was not doing her company any favors with her attitude. I told her that I believed our transaction was complete and to not contact me again. But she persisted, emailing me again to tell me to go elsewhere and with heart emojis. This is how their customer service treats people who expect to get what is advertised.

ThredUP used to be a favorite site of mine for buying discounted used clothes. It's main virtue is wide selection. But as it's become more popular the hassles have grown, the prices risen, and the quality declined. The website has always been amateurish (you still can only proceed page by page, starting on page one). Customer service once sorted problems out by phone -- Now it's non-existent. Once there were shipping checklists of the items in your order (as provided by every other online retailed I've ever used) -- Now there are none, and you have no way of knowing what should be in the box, which can arrive torn with contents spilling out. Inevitably items don't arrive, or you get things you DIDN't order, and there's no way to sort mistakes out. Returns may or may not be accepted and you have no way to track them. "We don't believe in paper" is the excuse for all this, andt allows them to be unaccountable for anything they do.

Here is the Up Date to my experience with Thred Up. After my June 12th Site Jabber Review my clothes suddenly appeared at my front door on June 16th 2020 around 6 p.m. delivered by a DHL truck. I am starting to doubt that they even left the state of Washington. The clothes are undamaged and all accounted for. But it was a terrible experience for both myself and my wallet. I also believe that I was discriminated against due to my age--62. Thred Up has "questionnaire" asking your age hidden in it. I think that too many of these consignment shops over all judge the customer by age. Another one did this to me way back in 2006--Plato's Closet. I submitted hipster new garments only to have them rejected. Then my teenage daughter went in with the SAME garments a week later... and... yep they took them.

To buy isn't bad but to sell! I sent in brand name shoes, dresses and jackets. Whoopee I purchased these items for over $100.00 they were never worn because I went from a small to med I sent a leather jacket, the tag, still on it was $129.00 I got a dollar and a few cents. One unworn dress, still tagged. 1.00, one that sold yester,. 27, yes,. Twenty seven cents. From now on, I will donate my clothes. A Calvin Klein dress should have sold for more than to give me a dollar and change, especially considering none of these clothes were ever worn and to pay $10.99 to get my own clothes Bach is ridiculous!
I can't wait to see if my review is posted considering it's negative, it would be less than one star if possible. The only positive thing is some women got some beautiful never worn dresses at what I hope is an extremely good price.

I ordered three items on May 26. The website said I would receive items by June 5. I received one of the three items. On June 8 I checked the website to see why I had not received the other two items and it said they were delivered. There is no phone number to contact customer service. The site says to chat with customer service then it says chat is unavailable. I sent them an email but as of yet I have not received a reply. Never again!

Super slow service (takes forever to ship, regardless of the shipping method you choose), if it even ships at all! They cancelled numerous of my orders for no reason and no explanation at all (customer service offered no help at all)! I had 3 "bundles" and my 4th order was separate, where I paid the premium shipping price to have the items delivered in a timely manner. They decided to combine my bundles and the separate order and it took over 2 week for the orders to ship and another week to deliver. I needed those items for my vacation but despite the fact that I paid for separate shipping, I found it after I returned from my vacation. One of my orders was delivered to my neighbors house and they did nothing about it! I contacted customer support and even FedEX, but neither of them did anything about it! I had to walk up to all of my immediate neighbors house and start asking if they received my order because after A MONTH I still haven't received it! Than, when I had a return, they took 20 days after receiving it to process the return! The items description is inaccurate! "New with tags" means it has the plastic string on, the one that used to hold the tag, but no tag, therefore, no guarantee that it's new! Their customer service is useless! When you contact them, they will reply with a generic and non relevant answer and no communication after that! I sent them pictures of the item that didn't match the description (I ordered a size small blouse and received a large sweater), but received no reply after that (it was a "non returnable" item). It's ridiculous what they can get away with! It honestly doesn't worth the trouble!