Angel J.

Super slow service (takes forever to ship, regardless of the shipping method you choose), if it even ships at all! They cancelled numerous of my orders for no reason and no explanation at all (customer service offered no help at all)! I had 3 "bundles" and my 4th order was separate, where I paid the premium shipping price to have the items delivered in a timely manner. They decided to combine my bundles and the separate order and it took over 2 week for the orders to ship and another week to deliver. I needed those items for my vacation but despite the fact that I paid for separate shipping, I found it after I returned from my vacation. One of my orders was delivered to my neighbors house and they did nothing about it! I contacted customer support and even FedEX, but neither of them did anything about it! I had to walk up to all of my immediate neighbors house and start asking if they received my order because after A MONTH I still haven't received it! Than, when I had a return, they took 20 days after receiving it to process the return! The items description is inaccurate! "New with tags" means it has the plastic string on, the one that used to hold the tag, but no tag, therefore, no guarantee that it's new! Their customer service is useless! When you contact them, they will reply with a generic and non relevant answer and no communication after that! I sent them pictures of the item that didn't match the description (I ordered a size small blouse and received a large sweater), but received no reply after that (it was a "non returnable" item). It's ridiculous what they can get away with! It honestly doesn't worth the trouble!