thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
This was my first time using thredUP. You kind of have to know what you're looking for or there's way too much to sift through. I had to start typing in specific stores/brands that I shop at and then found some good things. Everything smells like closet/basement when it arrives, so you will have to wash at least 1-2 times before wearing, but I assume you'd always want to wash items from a thrift store anyway.
I placed 2 different orders and have received some of my items but am still missing items from both orders that I've paid for. I have emailed their customer service 3 separate times. No response at all and no way to contact them. I will be contacting my credit card company and requesting a charge back for services not rendered. If I could I would give them no stars. I paid for items that haven't even shipped! They literally just pocketed my money and then ignored me and haven't sent me my clothes.
Thank you for sharing your feedback, Charlotte. We apologize for any delays in communication with our Customer Support team. Due to a recent influx of inquiries, response times are a bit longer than usual and we appreciate your patience while we get back up to speed. Please be assured that we have reached out to you with more updates about your Orders.
I used this years before and it was great. I tried this time and it was a disaster. Sent name brand items, got paid next to nothing after weeks. They used to pay you upfront and now give you about 10-15% of what little it sells for. I asked for the items back and they want to use up all my credit to return so I can donate. It's not worth ever using them again!
Thank you for voicing your concerns about this change to our Clean Out program, we will be sure to pass it along to the appropriate teams. We pride ourselves in offering the most convenient way to UPcycle your clothes and we hope these changes will make the experience even more hassle-free! It's always our hope to be as transparent as possible surrounding how much sellers can make when cleaning out with us, please visit thredUP.com/payouts for the most up to date info on our payout system.
Made two orders, some of the items never came, wrote them many times but two months passed I got the refund.
Good quality clothing at reasonable prices.
Thank you for sharing your feedback, Hand. We apologize that you haven't received part of the products you ordered. Please be assured that our Order Review Specialist is looking into this to assist you better with the refund we issued for the shipments you didn't receive. We'll keep assisting you via email, and please don't hesitate to let us know if there's anything else we can do for you.
I ordered a shirt. They sent me a different one. They said they would refund me. I paid 11.99 they refunded me 6.00. BUYER BEWARE THATS HOW THEY MAKE THERE MONEY... DELIVER YOU WRONG PRODUCTS SAY THEY WILL REFUND THE AMOUNT BACK THEN PAY YOU LESS... GO TO A LOCAL THRIFT STORE. FILING COMPLAINT WITH BBB
Thank you for bringing this to our attention, and we apologize that you received the wrong item, Wendy. Our team strives to list items as accurately as possible & our Polka Dot Promise has you covered when things don't go to plan! Please reach out to us on reviews@thredup.com so we can take a closer look and assist you better with the amount refunded.
I love shopping in consignment stores. I been doing it for many years. I heard about thredup from an influencer that I trust very much. I was so disappointed with this company. First off, it's like what you ordered they don't even care about. I ordered one size and I got multiple sizes. (Smaller sizes), then, pieces of my dresses were missing. Description says all pieces included but it doesn't, when I asked for the actual pieces I wanted I had 3 people reach out asking what happened. No one cares about actually helping. I will never order, or refer anyone. Worst first time experience ever a waste of $200
Hi Judah, thank you so much for taking the time to share your feedback with us. We're really sorry to hear that you didn't have a great experience with your first order, and please be assured that we care about your satisfaction. Please send us an email to reviews@thredup.com with more details about your inquiry and the order number, we'll gladly assist you better from there.
I received my purchase so quickly and the clothing was in great condition!
We're glad to hear that your order arrived fast and in great condition, Jess! We look forward to having you shop with us again!
It was time consuming to read the description, measurements, sizes and all but worth it in the end. I have been recommending family & friends!
Hi Laura, thank you for sharing your feedback with us. We know that with millions of items available, checking the items' details can take a while, but we're happy to hear that it was worth it!
The 2 pieces matched perfectly even though they were from different manufacturers. The condition was very accurate as "like new". I'm very pleased with my purchase!
It's great to know that the items you bought matched perfectly, Barbara! Thank you for sharing your feedback with us.
Packages arrived very quick and in good order. I am very pleased with my purchases. This is the second time I have ordered from thredup. Both times I've ordered have been a quick delivery date. That impressed me in that I know thredup cares about when I get the order instead of it lingering in the mail.
We're glad to hear that you had a good experience in both times you purchased products with us, Rebecca. We truly care about when you get the order, and also how! We're excited to have you shopping with us again soon!
My daughter and I love to shop thrift stores and when everything shut down a few months ago, we turned to the internet. We discovered ThredUp and at first, everything was fine. We found some really nice pieces for fair prices and even a couple of NWT items. Then we started noticing where item descriptions were not accurate and measurements were off. Things we bought as "Excellent condition! You might mistake it as new!" were arriving with obvious fading and wear and even a sweater with a gaping hole punched straight through the sleeve. The prices are quite high for a used clothing store with the condition these clothes were in, often charging 18.99 or more for a used blouse! What really did it for me though was when my orders kept getting cancelled with no explanation. Orders that were paid in full for and I was looking forward to receiving were cancelled and the clothes were placed back on the website often with higher prices. I emailed several times asking for an explanation and help to keep my orders from being cancelled and could not get a straight answer. Finally after 2 months, one rep told me that my orders were being cancelled because me and my grown, adult daughter each had an account with them. My adult daughter with her own money and credit cards could not have an account and spend her money with them because we lived in the same household so they cancelled my orders. Make sense? Yeah, me either. I never did receive any ethical reasons why they would raise the prices when they relisted the clothing either. Or why they refused to return the $10 reward that I earned and redeemed. But that's ok because we will never spend another dime with them. There are just too many other reputable companies out there to spend our money at and not have to deal with this nonsense.
Thank you for sharing your feedback with us, Janette. We sincerely apologize for any inconvenience regarding the experience you and your daughter had shopping with us. We have reached out to you via email for further assistance. If you prefer to have live chat support, our current chat hours are Monday to Friday from 6:00 AM to 5:30 PM PST. We'll be glad to keep assisting you from there.
Great condition, exactly as described, extremely satisfied
It's great to hear that you're extremely satisfied with your order, Caitlyn! We very happy to hear that, thank you for sharing your feedback.
Very satisfied with the two dresses I have bought. The experience was easy, great service.
It's great to hear you enjoyed the dresses you bought, Michele! We hope yo have you back soon, happy shopping!
I was pleased with my recent purchase from Thread Up... it was better than i expected.
We're happy to hear you were pleased with your order, Brittany! We hope to have you shopping again with us soon!
Enjoyable browsing, easy screening/filtering based on my needs; I didn't feel as though I were over-indulging because I knew I was buying re-purposed items.
Thank you for your review, Christine. We are really happy to hear that you enjoyed browsing on our website and that you gave a new purpose to the items you purchased. We hope yo have you back soon, happy shopping!
Pleased with colors, styles, and fit; kept nearly the whole box! Easy to return as well
We are so happy to hear you enjoyed your Goody Box picks, Karen! We look forward to curating more boxes for you soon. :)
Received in a timely fashion, packaged and presented well. Will definitely use again.
Thank you so much for your kind words, Linda. We are so thrilled to hear that you were satisfied with your order and that you plan to shop with us again!
Ordered 4 dresses. Fast delivery. Came nicely wrapped.
Thank you for the review, Christine! We're so happy to hear that you have received the items fast in a nice wrap. We hope to have you back soon!
I really liked a lot of the clothes that I got! One down side was the sizing was as good as Stitch Fix. Some of the clothes were too small etc. I do have to say the clothes were well worth the price and I really really liked many of the pieces.
We're glad to hear that you liked a lot of the clothes you got, Lindsay! For future reference, we'd suggest that you rely on the specific measurements at the item's description when ordering your clothes, although the size number will be displayed, these measurements are a great source of information. Also, you can do a quick research about the brand's sizes since the products may have some variations when it comes to the measurements, fit, etc. We hope to have you back soon!
The quality of the clothes I purchased was matched only by the quality of customer service I received. I have and will continue to recommend shopping here.
We truly appreciate your feedback, Stephanie. We're happy to hear that you were satisfied with both the quality of the clothes you received and by our customer service!
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time out of your day to leave some feedback. It's indeed appreciated, Robyn.