thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
This company is a complete SCAM!
I send in 42 pieces of clothing. Never worn BR blouses (with the tags) two brand new lululemon yoga tops (with tags) new slacks, Loft dresses, Jcrew dresses (with tags) Patagonia hiking tops, the list goes on and on.
Items were never returned, no communication from the company and the "chat" function that they require you to use never works! There is never anyone online or available.
If you decide to attempt (and I say that loosely) to sell your clothing with them, photo catalog EVERY piece.
Otherwise you run the risk of getting scammed-much like other reviewers!
This was my first order. It took longer than I expected to arrive, and I would give the clothes a B- (missing one item, very monochromatic, a wrong size). I elected to keep 4 items, but had trouble with the checkout process (items wouldn't go into the cart for processing). I spent the next two days, on and off, trying to contact someone and get resolution. Right now I'm on their Insta-Chat feature; I've been waiting 12 minutes! My overall grade has dropped. I would say the clothes are okay but the business process is terrible! They should fix their buggy website and concentrate on sales!
We are sorry to hear that you didn't have a great experience with your first order, Fatima. Due to a recent influx of inquiries, response times are a bit longer than usual and we appreciate your patience while we get back up to speed. If you are still needing assistance please reach out to us on reviews@thredup.com, we'll gladly assist you there.
Ordered from thredUP for the first time. 2 items are good. The 3rd item; Iotdered a black velvet dress, is not velvet but a cotton jersey fabric. As I ordered this for the fabric, it is useless to me. The return options are so narrow that it is not worth returning, as it would cost $8.98 for shipping plus a $1.99 restocking charge. So I can do nothing. I was hoping that this would be a great way to shop for brand name used Items, but am very disappointed in the return policy and no way to contact "real" customer service.
Thank you for sharing this with us, Sheila. We apologize for any oversights on our end regarding the dress you received. Our team strives to list items as accurately as possible & our Polka Dot Promise has you covered when things don't go to plan. Please reach out to us on reviews@thredup.com for further assistance.
I ordered a Goody Box for the first time last month and I was thrilled by how exact the stylist had been in choosing the clothes to fit the style I wanted. Everything was spot on.
I didn't end up keeping much because I had the sizing wrong, but now that I have fixed my sizes I can't wait to receive another box.
Thank you so much for the great review, Gabriella! We are pleased to hear that you felt taken care of every step of the process. We are excited to style a new Goody Box for you again soon.
I had never ordered from ThredUP but heard about it----so I tried it --and was very happy with the quality and fit of everything ordered. Very happy! Thank you!
Thank you for giving us a chance, Diane! We're happy that you're happy with your experience. :)
My item was nicely packed and arrived promptly. The selection was beyond my expectations... I will definitely shop here more!
We're happy to hear that what you received was beyond your expectations, Barbara! We're excited to have you back in the future.
I've been waiting two weeks for something i bought but i've received two emails asking me to rate it. I almost forgot i bought anything, it's been so long.
Thank you for your review, Lisa. We sincerely apologize that our shipping time has been a bit longer than expected. FedEx SmartPost is our carrier for the standard shipping option, this is a joint venture between FedEx & USPS with USPS typically carrying out final delivery. At this moment, the shipping partner is experiencing delays due to the COVID situation. In case you need assistance with your order, please reach out to us on reviews@thredup.com
Ordering was easy! I like your website and that you're link to Amazon. Thanks for providing us with this well needed service! Be safe
We are thrilled to hear that you were satisfied with what you purchased! We endeavor to go above and beyond to ensure that you'll enjoy the items we have listed on our website. Thank you for your feedback, Sandra.
Great clothes and website! Y'all have amazing prices and selection
We're thrilled to hear you're enjoying your thredUP experience, Kathryn! Happy shopping!
Enough spam mail is sent to my email address - I find it extremely irritating to be forced to sign up and submit my address just to view the selection of items on this site. Too bad signup is forced as it actually ended up forcing me to leave! Really: consider another method for attracting people to the sign up process.
We want to make sure that our customers are receiving details about our promotions and everything thredUP related, but we know that some buyers prefer to not receive our emails. You are welcome to unsubscribe from our newsletter and, if you're facing any issues with the process, please reach us out on reviews@thredup.com. We will be happy to assist you!
I love how well the item was explained, with all the dimensions, so that I got a great fit. I love that it arrived pristine, wrapped in tissue.
It's so good to hear you were pleased with your first order with us, Elaine! We appreciate the feedback!
I ordered 2 boxes clothes for kids for school. Everything was in good condition and matched pictured items. They came within week of ordering with was great! I will order from them again.
We're happy to hear that the items arrived fast and in good condition, Stephanie! We look forward to having you shop with us in the future!
I was impressed with the pieces that my stylist sent me. I was also impressed with the quality of the clothes. I didn't get anything that looked worn which made me happy. I'm afraid that the fit of the pieces was the main reason that I didn't purchase more pieces.
We appreciate you sharing your Goody Box experience with us, Melissa, and we're sorry to hear that the fit of the pieces was not so great. We'd recommend using your Goody Box page to add any details that you may find important when looking for items with the perfect fit!
It's like they KNOW me and my style! I did the box and am definitely doing it again!
It is great to hear you enjoyed your Goody Box, Angie! We're looking forward to creating a new amazing Goody Box for you!
I'm disappointed in the return process
I didn't know how to return the items I wasn't interested in So I paid shipping $29 to send what I was not interested in and thredsup only credited $1.51 I sent back at least 8 items and I was credited for one item I don't know where to call to complain but nevertheless I ordered another package of clothes on 8/23 going to see if I have to return anything the process will go much smoother
My daughter was happy with the clothes she kept it was just that the items she didn't want I didn't know how the return process worked let's see if the process goes much smoother this time
Hello Melanie! We're glad to hear that your daughter was happy with her items and we appreciate you bringing this issue with your return orders to our attention. We have just contacted you on your email associated with your thredUP account providing further details about your returns. Please feel free to reach us out via email if you need any further assistance!
ThredUP is a great resource for quality clothing of every variety at resale prices packed and shipped with love and delivered to my door. My only comment is having to wait for the delivery. But considering the covid times we're in, its really not that bad under the circumstances. Thank you for the vision of this business start up and the care thats evident in every purchase.
Thank you so much for taking the time to share your kind words, Majorie. Please know that it's always our goal to fulfill orders as quickly as possible, typically 1-2 business days, and shipping time with our carrier is an additional 3-8 business days. In case you ever need assistance with an order, please reach out to us on reviews@thredup.com
I love Thred up. I can get cool clothes I never even knew existed. I would never find these gems shopping in my small town!
So glad you found our website and enjoyed the items you purchased, Carolyn! We appreciate your feedback.
This is a great alternative to actually going out shopping. The clothes looked as advertised and the site was very easy to navigate and understand. I like their business model.
We are pleased to know that your experience with us was a good one, Stacy. Thank you for taking the time to share your feedback. Your kind words are greatly appreciated.
Got the pants I had been looking for. Worked well for me.
We're glad that you were able to get the pants you were looking for, Dorothy! We hope to have you back soon.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback with us, Meraiah. We have checked on the bag you sent to us, and the reason why you still didn't receive any emails regarding the contents of this bag is that it has not been processed yet. Feel free to reach out to us on reviews@thredup.com for more updates about your bag. We'll gladly assist you better from there.