Ordered from thredUP for the first time. 2 items are good. The 3rd item; Iotdered a black velvet dress, is not velvet but a cotton jersey fabric. As I ordered this for the fabric, it is useless to me. The return options are so narrow that it is not worth returning, as it would cost $8.98 for shipping plus a $1.99 restocking charge. So I can do nothing. I was hoping that this would be a great way to shop for brand name used Items, but am very disappointed in the return policy and no way to contact "real" customer service.
Thank you for sharing this with us, Sheila. We apologize for any oversights on our end regarding the dress you received. Our team strives to list items as accurately as possible & our Polka Dot Promise has you covered when things don't go to plan. Please reach out to us on reviews@thredup.com for further assistance.