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The only time I ever returned something was a defective pair of sneakers. There was no purchase history on their website so I could not print a return label. There is no way to contact thredUP for help - no phone number, no chat so I had to do exhaustive searching to return the shoes within their 14-day policy. After i finally found an email address there was reluctance to refund my money. They said they would do it once "as a courtesy" even though it was their own fault for the confusion due to their website not working properly
Hi Elena. Our team strives to only accept items that meet our strict quality standards, and we apologize for any oversights on our end regarding the item you received, and the experience to initiate a return. We are glad to confirm that a resolution provided for your inquiry. For future reference, our current chat hours are Monday to Friday 6:00 AM to 5:30 PM PST. Also, more information about how our Returns work can be found on our FAQ here: https://help.thredup.com/en_us/categories/order-returns-SJDweIVaN.
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HI Elena. We do apologize if you had trouble with the site, we do try to keep the site and order process itself as easy as we can. If you can please advise specially where in the order process you were having difficulty we can further look into this.