Liz E.

I have been using misfits market for about 24 months. Over time some things have gotten better, some not.
Items ordered are often left out, they have gotten better about refunds, but sometimes don't refund the correct amount.
Customer service issues are handled only by email with cut and paste responses.
Selections are limited and no longer appear to be "misfit" items at all.
It's such a great concept, but I don't think it is what it says it is. Add on the omitted items that happen every other order, and I just don't know if it's worth it.
I order and hope for the best, then get irritated at the quality control, shipping and customer service issues and quit for a while.
All in all, I give it a "meh" rating.

My order took 3 weeks to ship. First UPS to my local post office, and then from USPS to my residence. Tracking showed it arrived at my post office, but the local post office was unable to deliver: "addressee unknown" per tracking.
The confirmation email from Gap showed my correct name and address so, I don't understand how the label could have been misprinted.
USPS returned my package to Gap. I called Gap customer service and spoke with "Robert." There was a clear language barrier, and it took a long time for us to communicate effectively.
Finally, I was offered to either reorder or refund. I chose refund because I didn't know what caused the initial problem and didn't feel like gambling that day.
My total paid was $69.51. Robert tells me to hold. After a long while, I begin to get concerned that the call was dropped, but he eventually comes back on and says he processed the refund and I should see it in 3 to 5 business days. Great. Then he says the total refund is$62, ok?
No, Robert. That is not OK. I paid $69.51. After another lengthy discussion due to a language barrier, he finally agrees to refund shipping. After all, it was not my choice to have the package returned. It never made it out of the post office, and I had no control over that.
I received 2 emails, one for the cost of the products and another for the shipping, confirming a refund for both. The money has not made it to my account yet, but at least I have a virtual paper trail.
I tried to email Gap customer service to alert them to the aggravating scenario. They no longer accept emails. The auto response I received was that they no longer read/respond to emails and provided me the same customer service # that has the aggravating language barrier issue.
I was hoping that Gap would rebound post- covid. They haven't.

Over the past 2 months, I have emailed twice and called customer service 3 times about a refund. First off, the nightmare about calling customer service is true; expect to be on hold for at least 30 to 45 minutes. Second, customer service is just going to tell you whatever to get you off the phone. Their stories change just to get you off the phone.
It's not worth it. It doesn't matter how cute the item is, you will regret buying from them!
****update 6/25/22
Never got the refund they said they would send. I have not tried to purchase anything else because of the bad experience.
I get paper catalogs in the mail and chuck them straight into the recycle bin. Sometimes I use them to light the charcoal in the grill. That's about all they are good for.

First, the measuring and listing they do is way off. Measurements were inaccurate, high waist pants were listed as "super low" etc.
Second. You will only get a few pennies credit for what you send in.
Third, the clothes you buy are REALLY used. "Mistake for new" is more like a "fair" condition.
Overall, not worth the hassle.