SilkFred

After 1 month of ordering, items were never received. Refuse to give me a refund until the courier company responds to them. Multiple times contacting customer services and all they tell me is that we are investigating it. Horribly disappointed.

I ordered a dress four days ago and paid for next day delivery, anticipating it would arrive within two days. It still hasn't been shipped but the money has been taken out of my account - I can't get hold of anyone at the company to get an update as to the status of my order, as I paid the higher delivery fee because the dress was purchased for a wedding, so I have no idea if it will arrive in time despite them taking £55 from my account. It's absolutely dreadful service. They keep replying to people saying they're just so busy but they either need to hire more staff or stop taking orders until they're in a position to fulfil them. Currently they just take money and do not provide the service. Do not order from here!

I ordered 3 garments, 2 the same size. The fit was so poor. Not sure what body shape it would have fit but it was hanging around the chest and tight on the waist. I would now need to pay a seamstress to make them wearable.

I am a typical shape.

14 DAYS TO RETURN.
Beware! Now refusing to accept returns and no discretion at all. No credit note possible.

Would not order again. Now stuck with 3 useless items costing £100's

I returned goods, refunded £15 still owed £148, they tell me they cannot locate items, funny as everything was in the same parcel... Makes you wonder doesn't it?
Proof of postage also sent.
Avoid using them

Extremely poor response times and willingness to work with a long term loyal customer. I've contacted them 5/6 times now and they still haven't sent me instructions on how to raise a complaint officially, even though I've asked each time I've reached out. Usually 48 hours to reply to each message via email and chat on the website, so this has been going on for weeks now. I'm not someone that leaves online reviews, i think this is the second i've left in my life but i feel it's important to in this case.

I am probably not Silkfred normal customer but I have bought various items from the site with no problems and delivery has been prompt the clothes have been of good quality and prompt delivery. Recently I ordered two items, one arrived the other did not arrive and hence my contact to Customer service. I received a prompt reply and have been given a new delivery date I was informed the seller was in Poland which raised concerns about import taxes vat etc. Another email to customer service and assurance that the goods wer being shipped from the uk so there was no issue over additional costs.
I have been MD of a business for many years and I have to say that the customer service I have encounter at Silkfred is perhaps the best I have ever received.
I would buy with confidence and will continue to.
I can only tell you of my personal experience but to date it has all been good and I am sure the delayed parcel will arrive within the new time scale.

Due to lockdown my parcels unfortunately didn't get delivered as they should. Took me a long time to track them down but Silk Fred were fabulous in keeping me updated. They're here and all items are great! The navy star jog suit is particularly lush.

I should have read the reviews before ordering - it would have saved me stress and time!

I ordered two weeks ago and the order is yet to be delivered to Royal Mail!... from then it is on a 48hr service! I got in touch with SilkFred to who admitted they knew there were delays with this suppler! So much for being a transparent retailer?! I ask them to cancel the order, they refused... I asked them to redirect the order to their return address they refused! It's definitely a case of computed says no with their customer service, they 100% just don't care - they've got your money and will hold onto it as long as possible!

I did my own research and it turn out the items are being shipped from Poland - their mail can take anything up to 6 weeks!

I tried to return a dress that I had received 18 days earlier under the impression that I had a total of 28 days to return an item.
However, I was told that it was too late to return the dress as I should have started a return within 14 days and a further 14 days to return it.
I had only been in receipt of the dress for 18 days!
I am now stuck with a useless bad fitting dress that I will never be able to wear!
Will never order from this company again!

Very disappointed with this service, we purchased a jacket for our daughter for Christmas on the 27th November. Unfortunately it was too large so we asked to exchange it. They now say we only had 14 days to return it, we didn't want to rerun it just exchange it, but the company just are not interested
Very poor service

I have been waiting over 3 months for my £180 refund, package sent back with the label they issued and they can track, extremely poor customer service and communication.

Overall one of the worst experiences I've had with my first and last order with SilkFred! Poor delivery (£125 order left in my front garden ready to be picked up by anyone!), poor quality (the worst quality ove seen), poor communication for delivery and returns (false attempted delivery then a random packing unsafe in the front garden on a random day instead of a designated safe area. No confirmation or returns receipt even though you can track and see they received the order, 11 days before I got anything from them after chasing it day 3 of receipt!). However, customer service is great from Helen! At least something was good there! At least the parcel made it to me and back thankfully! Now I'm just waiting on getting the money back!

If you like stress, uncertainty and poor quality - this is your place to shop! Hope you have better service than I did if you shop!

Despite several emails and facebook chats, I have only received £24 pounds of refund (on 10 Jan) and I am still waiting on £107 remaining. I returned the goods between Christmas and New Year. I was told last Tuesday that my goods had been received and to allow 5-7 working days. Its now passed and I'm being asked the same questions and given the same excuses, including false information about emails I was apparently sent, which I don't believe I have ever received. There is no phone number to contact anyone, and no way to raise a complaint. If you look at twitter and facebook there are multiple incidents of the same, as well as goods not showing up. I would avoid if you want to trust you'll get your refund and that you goods will arrive. Even though I like the products, I will not be using again!

Terrible experience. I ordered from Silk Fred for the first time in July. I didn't like the quality of either of the dresses when they arrived so sent them back. A few weeks later I realised I still hadn't had a refund on one of the dresses. I contacted SilkFred and it turned out it had been sent to the wrong warehouse - as I didn't realise that returns are incredibly complicated and each item has to be returned to a separate location rather than going to one main base and being sorted. Nevertheless, I still held hope this would be sorted quickly as I had the proof of postage for each item. Surely SilkFred (you would have thought) would have a contingency in place for this form of human error - I've no doubt it happens all the time.
Well they don't. I've been chasing for the best part of three months. Responses are slow, I've been asked to share proof of postage twice - which I have, and still haven't had a response since the last email correspondence 2 weeks ago. I will never order from them again and will be taking this to the consumer watchdog. Quite clearly they are all over the place.

My first order fromSilkFred was beautiful. Lined and lucious and well cut. Quality for the money so I ordered again. This time did nearly 30.00 with postage I got a tip that was worth a fiver on a market stall at best. Poor cut, no lining, no label and no elasticity where it should have had it. Honestly the two garments could not be more poles apart. So who is checking out the suppliers for quality? It's important to your brand surely? I won't risk ordering again. For 28.00 it's shocking - honestly look at the photo. Like a shapeless rag.