Does anyone no the address so I can return these goods, as I can not download returns label, I've been sending emails for days with no reply thank you
I had an issue with an order, emailed the team and they responded straight away and sorted the issue. Would recommend and will be using again.
Great clothes, latest fashion and very helpful, love this site. Also reasonably priced. Easy to deal with.
Hey Dianne, Thank you for taking the time to write a review, I am so happy that you were pleased with your order and the service we have provided :) - Emma SF Team x
Loved my items, value for money and great quality. I had a question about my delivery and Helen answered it quickly and competantly. Great service.
Thanks Silkfred!
This is such a great read and I am so pleased Helen was able to help answer your query. Our team are available 7 days a week for any help you may need:-)- Faye, SF Team x
I'm always sceptical about an insta ad. My experience with Silk Fred made me less so. Beaiutiful product, true to the image - excellent customer care and clear communication
Hey, Thanks for taking the time to write a review and such positive words for the team, I will be so happy to pass on your comments Emma :) - SF Team x
Helen of customer service went out of her way to assist me, with an unparalleled efficiency, courteousness and attention. As a MASSIVE online shopper, I am truly impressed.
Hi Silvia, Thank you for leaving us such a great review, Its so lovely to hear we are listening and resolving our customers queries:) - Thanks again Emma x
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Wonderful friendly staff will help answer any questions you have, even if its them reaching out to the brand directly for you. Very happy!
Hi Nicole! Our lovely team are on hand 7 days a week to help you with any query you may have, whether it be a delivery issue or even just some styling tips;-)- Faye, SF Team x
Leanne was lovely and took great care to help me. She really is a top asset for SilkFred as are the other girls I have spoken to
Hi Sarah, Couldn't agree more, and Leanne will love hearing such great feedback. I am so pleased she was able to assist you with your SF journey- Faye, SF Team x
The item I ordered for my Granddaughter had to be changed. Dealt with swiftly and efficiently by Helen, a lovely lady. 10 out of 10!
Hey, What a lovely comment to write, I shall be sure to pass this on to Helen she will be thrilled to hear this, Best Wishes Emma :) - SF Team
Purchased quite a few items, always been pleased with quality. Special mention to Helen who kindly expedited a recent order - great customer service.
Helen to the rescue:-) I am so pleased to hear she was able to assist you with your query- Faye, SF Team x
Needed help with a returns label, within minutes got an answer & help how to get it, really helpful,
Hey Geri, Thank you for your lovely comments, its great to hear that we are providing an excellent experience for our customers, the team will be super happy to read this :) Emma SF Team x
Great quality and helpful staff. Also I had to return an item which was too small and it was no problem at all.
Hey Terry, Thank you for leaving us such a great review Emma :) - SF Team x
Consistently efficient customer service, even in these crazy times! Ps Thank you in particular to Helen:-)
Thank you for taking the time to leave such a lovely review Ami!- Faye, SF team x
Apart from the amazing clothes and quality of clothing. Fabulous service and customer service always prompt. Silk fred you are fab x
Love this Amanda! Our customer's thoughts and experiences are what matters most to us, so thank you for sharing- Faye, SF Team x
Always great customer service at SilkFred. Even in these trying times they are quick to answer questions and provide help.
Hey Sharmaine, Thank you for sharing your experience and writing a review, it is so nice to hear Emma SF:) - Team
I have ordered quite a few pieces and delighted with all, all true to size and lovely quality, will definitely recommend
Hey Maria, We are so happy you are delighted with your purchases, thank you for leaving a review Emma - :) - SF Team x
Great customer service. Immediate reply to my querie. And solved within a day. I'm a regular shopper and absolutely love these clothes xx
That's so great to hear Tracey! We now have over 800 different brands to choose from so our team can definitely help find you the perfect outfit for any occasion;-) - Faye, SF Team x
This morning I contacted the company with a query. Lucy was my assistant who very quickly and swiftly solved my query. It was easy with no stress.
That's great to hear Jen! Thank you for leaving us such a lovely review!- Faye, SF Team x
The customer service has always been great when I've needed it and handled quickly and professionally. The range of items available is great.
Hey Rebecca, Thank you for your lovely comments, its great to hear that we are providing an excellent experience for our customers, the team will be super happy to read this :) Emma SF Team x
Clothing very good quality. I have received very good service. Has a recent return as item didn't suit me. Good service with returns.
Nicola
Overview
SilkFred has a rating of 2.4 stars from 107 reviews, indicating that most customers are generally dissatisfied with their purchases. SilkFred ranks 176th among Women's Clothing sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Gillian, Thank you for writing a review, I am really sorry to read that we have been unable to resolve your issue so far, I would like to look into this for you further, please can you contact me via the Hello@silkfred.com FAO Emma and I can help you resolve this.
Many Thanks Emma SF Team x