I ordered a dress for delivery to Spain. After 50 day of waiting I contacted Silkfred just to let them know that i was not in receipt of my item(knowing that packages from the UK to Spain can take a long time!)
Within minutes I received a mail letiing me know that they would look into the matter and report back. The next day I had my answer to why i had not received item and a refund the same day.
That's the way to handle issues, promptly and no quibble.
Thanks Silkfredx
If I could give 0 stars I would!
I ordered 2 dresses for a wedding, I had various other dresses coming from other stores too hence why I didn't create the returns label the day I received the dresses which was a week in total. I then caught covid and was very very ill spending 10 + days in bed, creating my returns online was the last thing on my mind. When I got better I then went to create my returns online, it wouldn't allow me as Silkfred have a 14 day returns policy. I emailed them asking politely if they would consider my returns as an exceptional circumstance, however, Lucy (senior member of staff) reads off a script and refused to accept my unused items (with tags on) and kept stating the 14-day policy.
Even when I went back and asked for her to please consider my circumstance. I was a first-time customer and certainly won't return again! My advice is don't purchase items from this site, 14 days is a ridiculous returns policy and for god, sake do not get covid, they don't have any compassion, in fact the complete opposite. They really need to look at improving their customer service because it's appalling! DO NOT BUY FROM THIS SITE!
Hele from Silkfred is sooooo helpful and friendly, no question is ever too much for her. It is a pleasurable shopping experience, and I just looooooove their dresses. So elegant and sexy and classy. I am a regular customer now and will lb definitely stay one.
A very satisfied customer
So pleased Helen was able to help you with any questions! It's great to hear you have enjoyed your shopping experience with us:-)- Faye, SF team x
Thank you SilkFred, all the pieces I've brought have been Amazing, they are always a great fit and great quality and I feel amazing in them, and they always stand out in the crowd. Xx thank you sooooo much. Bex
Thanks so much for taking the time to leave a great review Rebecca, we really do love to hear your feedback. Tamsin@ SilkFred
I separately ordered 2 £60 dresses in 2 sizes... they both arrived so creased would need washing and ironing before fit to wear, the fabric had a horrid smell and the belt on one was a different shade to the dress. I contacted customer services and they did apologize and send me a free return label. I was put off ordering again by this as the postage was £10 alone. However they offered me a 50% discount off my next item, I was inundated with emails and after a few weeks decided to give them another chance & ordered a blouse. It was £18.99 so with discount only £9.40, but £4.40 postage.It arrived in a crumpled plastic envelope like something off EBAY and was so small(size 14)didn't even fit my size 8 daughter. Was then going to cost me another £4.50 to return recorded, so I contacted customer services and did receive a return label. 2 days later I received an email saying the item was returned and my refund of £4 would be processed in a few days... so after even more emails I'm chasing my refund of £9.50. I definately will not be using Silk Fred again. Too costly postage for delivery &returns and no idea what will be delivered to you.
Hi Debbie, I am so sorry to read this. Please be assured we have made huge changes to our returns procedure recently which has had great feedback from customers. If you could confirm your order number for me, I would like to look into your issues with your items further. Thanks, Tamsin@ SilkFred
Would definitely recommend silk Fred.
Quick delivery, good quality clothes and shoes and really helpful when you have a query.
Hey Katie, Thank you for your lovely comments, its great to hear that we are providing an excellent experience for our customers, the team will be super happy to read this :) Emma SF Team x
Ordered two dresses for my good lady in different sizes and needed to send one back. Everything was done quickly and easily thank you for your assistance will definitely be using your site again
Thank you for leaving such a great review, Les. Our lovely team are available 7 days a week to help with any queries you may have- Faye, SF Team x
A very good selection of articles to chose from equally good prices
What I like about SILKFRED if you need to return, exchange, or have
A problem it is made easy, there are no automated messages just a
Simple request made and responded To speedily by the team.
We totally agree! We have a lovely team on hand to help you with anything you may need and we work hard to offer you a bespoke and personal service:-)- Faye, SF Team x
My items had not been credited following a return. Emailed silkfred to inform. Got a prompt reply and money credited within 1 day. Very helpful, friendly and efficient. Will be ordering again.
Hey Alison, Thank you for sending such a positive review, I am so happy the team were able to sort this out for you. Emma - :) SF Team x
Amazing dresses at amazing prices, they look & feel amazing & fit true to size, highly recommend SilkFred, amazing customer service & nothing was too much trouble 5 ***** isn't enough, thank you SilkFred
Wow, wow, wow! This is such an incredible review to read, thank you for taking the time to write one, after all its what our customers think that matters most!- Faye, SF Team x
Absolutely wonderful service from Helen, resolved my query super efficiently, and the dress thy arrived was amazing quality and the cut was fab! I feel a million dollars in it!
Hey Betty, Helen to the rescue... I am so happy we resolved this for you and you are happy with your purchase Emma :) - SF Team x
I ordered 2 jumpers from silkfred they arrived and were not as described - I returned the items and had to chase them for acknowledgement of receipt - they have refused to refund me and now have the jumpers and my money - they will NOT refund me as they say they dont need to - complete rip off merchants would advise not to use them
Hi Suzy, We have been trying to refund you today as your returns have now been received. However, there seems to be a PP dispute open on your account and we need this to be closed in order for your refund to be processed. As soon as this has been done please let us know and we can process the refund immediately- Thanks, Faye SF Team x
I love SilkFred - in particular their wrap dresses! I have also experienced really good customer service from them when I had to chase a refund. Couldn't recommend enough!
Thank you for leaving us a review, Annie! It's great to hear such lovely feedback:-)- Faye, SF Team x
Love the clothes from Silkfred, very reliable and fantastic customer service, very helpful, will definitely be buying from here again!
Hey Rachel, Thank you for your lovely comments, its great to hear that we are providing an excellent experience for our customers, the team will be super happy to read this :) Emma SF Team x
Took a while for delivery but under today's circumstances not surprising but happy with result. Quick with reply to any queries. Many thanks.
Hey Pauline, Thank you for taking the time to write a review, I am so happy that you were pleased with your order and the service we have provided :) - Emma SF Team x
Fast delivery. Beautiful dress unfortunately my husband didn't like it. I did. Trouble free returns. I will keep looking as I think the clothes are neautiful
Hey Lynn, Thank you for taking the time to write a review, I am sorry that the item was not suitable this time, We have lots of lovely new product for the festive season to choose from. Happy Shopping Emma SF Team x
I've bought a few times for gifts for my wife and have never had any problems. Occasionally I have needed to enquire about a return and the customer support is first class.
Hey John, Thank you for your great comments, its great to hear that we are providing an first class experience for our customers, the team will be super happy to read this :) Emma SF Team x
I would definetely be buying from silkfred again, i needed to change my dress size, it was changed so quickly and without any fuss, and the dress is gorgeous just how you see it online.
This is such a lovely review to read. Don't forget to tag us in your photos, we would love to see:-) Faye, SF Team x
Bought a dress need to return no access to returns label, sent 20 emails used chat and nothing. It was a very expensive dress
This company not only provides good quality and individually priced clothing, but the customer service is excellent, very rare in this day to find! I wouldnt hesitate to use this company again
Thank you, Joanne! Our lovely team are available for any questions 7 days a week and always on hand for any styling advice or order queries:-) Faye, Sf team x
Overview
SilkFred has a rating of 2.4 stars from 107 reviews, indicating that most customers are generally dissatisfied with their purchases. SilkFred ranks 176th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us such a lovely review!
It's great to hear we were able to help you quickly and efficiently:-)- Faye, SF Team x