FWRD

Easy website to use. Fast checkout. Clear and on time delivery. Great quality and just what I wanted.

Good, quick, love it
I want to exchange my shoes, the service is so good.

Awesome site with great, expedited shipping! I will happily be back.

My experience was okay. I like the sneakers a little too big.

Great and the delivery is very fast. I'm happy with my purchase

I have purchased from many high end designer brand sites and never once has anyone asked for pictures of the front and back of my ID along with the front and back of my debit card. There was no suspicious activity and you guys say this is for new buyers, why was this prompt not include in the checkout process then? Also I had to call to even be notified of this said process and was told you'd send the verification method of choice once you "security management team" decided what would be sufficient. Waited over 2 hours for a follow up, along with paying for next day shipping. Which then, this process lead that to be irrelevant since next day shipping would not be possible due to your ill handle procedure! No regard for customer time and service! Literally a $#*!tier saks off fifth and yes "saks off" and honestly thats being generous. Literally the worst website and customer service team I've dealt with in regards to anything I've dealt with to be completely honest.

The shoes wow perfect and service was excellent thank

Helped me exchange a dress for a larger size and im hoping it fits

My experience with FWRD has been horrible. I have purchased from them multiple times before, which consisted of three ysl bags, a bottega bag, two pairs of converse sneakers and a couple of miscellaneous items. The first YSL bag and the bottega bag (chronologically the second bag) came with no issues. The two YSL bags and the converse sneakers that came after were either deformed or obviously worn (with gum on one of the soles worn).

But that's not the horrible part. I recently bought two YSL small puffers with them, one in black and one in dark honey (I kept going back to them because they still had discounts for luxury brands like YSL and bottega, but trust me it will not happen again after this). The first time they were sent to me, they sent me a MEDIUM dark honey puffer and a black puffer with peeling handles. They apologised and quickly arranged for a reshipment which was great. But then when the reshipped bags arrived, I found that they again sent me a MEDIUM dark honey puffer and a black puffer with SCRATCHES on it.

I asked for an immediate refund but was rejected despite the fact that I had provided photos on both occasions to prove the bags were wrong and defective and tracking numbers for the returns. Because I just wanted to end this as soon as possible, I conceded and asked for a refund immediately after the bags have arrived at their facility. I was again rejected and was told to wait out the standard 7-10 business days for them to process the returns because they have "protocol" and apparently they did not believe the fact that I was given a more expensive bag TWICE (not that I could believe it myself until it actually happened). Some great customer service really! Would not recommend at all.

This Item on forward stands out, show you like quality; Don't wait, get it when you are thinking about it, fit perfect. Matter of fact, i received item a day before ETA arriver date.

Great so far! Hoping that delivery will be just as good!

Received my delivery so quickly! Couldn't believe it! To get a local delivery with Australia can take longer

This is for FWRD as a Company, not Davina. I have been screwed over by whomever put in this order in the first place! I was only supposed to be charged $244.12 once... instead you picked some arbitrary number for this charge at $305.16. I thought, as well as Nate at the time that I was frauded on my credit card, since I had no transaction adding up to $305.16 in the first place. I have been working on this wrong charge of yours between FWRD and my credit card company. I had to get a new number because of what you did, even tho there was no fraud at all, just you charging me the wrong amount. I had to wait 2 weeks to get, so no charge card for me for that whole time, and spent countless hours trying to make things right. I still do not think the charges are right, and that I am STILL out $61.04. I feel Like I still payed $305.16 instead of the CORRECT price of $244.12. I shop with you quite a bit, and all you could give me was a MEASELY 5% percent off another item?! I know it says 15% off for ALL MY TROUBLES, but I know I already get an automatic 10% every time I shop with you already! I can't even put into words how upset I am that you STUPIDLY did this, still makes no sense why you over charged me in the first place, and that I SPENT HOURS trying to get it all fixed the right way. So yes, I am SUPER PISSSED OFF to say the least at ALL the Havoc and Over Charge that I still feel I am dealing with! I will also have to go on other sites now to air my Grievances for what you have put me through! NOT COOL AT ALL! Everything would have been just fine if you charged me the $244.12, sooooooooo simple, like you have done many times before... AND the fact that I NEVER needed a New credit card! You should find out the person who started this whole wrong charge thing and fire them Immediately! I certainly would if it was MY company, and My customer had to go thru all this time back and forth, thinking they were frauded, etc!

The shoes are a gift that have not been given yet, but shipped so quickly I was worried at first I'd been the victim of a scam! Three days from L.A. To New Zealand, unheard of. They're legit and I'll be ordering again for sure.

Ordered two pairs of jeans. One fit and one was too big of which I returned.

The order arrived in a timely Fashion. It's a Christmas gift for my daughter. We will have to wait on Christmas Day to determine if the boots fit.

I wont shop anywhere else. Pop up was awesome and efficient and site is always customer oriented. Keep it up

Product was exactly what was listed on the website. The product also shipped quickly and arrived before the estimated date.

My purchase was perfect and express delivery was a bonus.

FWRD is one of my new go-to sites for hard-to-find luxury brand items. They guarantee authenticity of the items they sell, ship them quickly, and provided an excellent experience that gained my trust in their company.

I stumbled upon a product I had been looking for a long time.

The product was great, but even better was the customer service!

Thank you all so much for your kind advice to me!

Very fast shipment, very good transaction, very good shoes and quality

Nice selection and responsive customer service. Unfortunately not everything ordered works out.

Nice products and great prices with shipping included!