FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
FWRD has a rating of 4.8 stars from 383 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FWRD most frequently mention customer service, fast delivery and great experience. FWRD ranks 52nd among Women's Clothing sites.
I recently bought my wife a new ski coat which she picked out on a recent trip to Vail. We found the coat on the FWRD website through Google for 20% less than we saw it in Vail. And, FWRD had several sizes available, and with their free return policy, we were able to try two before we had the perfect fit! Love that they put a return label in the box, and also their fast shipping method when we purchased the second coat. My wife will become a regular customer at FWRD! Great Experience.
Surprised at the amazing prices on beautiful garments and footwear, items that stand out. My call to confirm my order was easy and thorough to secure my purchase. Item arrived on the same day despite a flight delay, which still felt on time upon arrival. Item is as described and in brand new condition.
Finally found these shoes after looking at several sites prior to FWRD. Delivery time was great and the shoes arrived in perfect condition! Highly recommend.
The customer service and the shoes are absolutely amazing. Shipping was fast, but had a big problem with UPS, getting my package. Called them several times, they scheduled the initial delivery at one time ( 2:30-4:30 pm), I made arrangements to be home by that time, instead UPS arrived at 9 am.!
Huge problem for me. But luckily I still got my package.
Order shipped out quickly and was packaged very neatly, clearly a lot of care being put in! Will 100 percent be shopping with FWRD a lot more in the future
Very nice retailer with great options and awesome sale prices
Very easy and transparent. Website Tells shows you the item exclusively. Thank you for offering multiple ways to check out services.
I came across this website when I was browsing for a particular VB makeup product. I wasn't sure at first if the order will arrive but I'm glad it did. Thanks!
The product was as described, and shipping was really fast. I had a small issue, and customer service ironed it out quickly.
My first experience of using this site was brilliant. Great selection of quality items, and my order arrived surprisingly quick! The item was exactly as described. I'll be using this site again without doubt and would highly recommend.
I have my favorites & when I browse through or I am looking for something very specific I often get sent here. It was such a fantastic surprise to find what I was actively trying to find &... actually on sale here with my size still available. Then you worry it is not as close to the picture as you hoped &... it arrives actually spot on exactly as the picture of what you saw on the model on site. Thank You - I LOVE my R13's they are amazing!
My experience was great- check out was seamless and I was very thrilled to get fast and free shipping! Sometimes shipping cost is a big deterrent for actually placing online orders so I was even more inclined to make a purchase! My item (shoes) are amazing!
I'm very glad I found FWRD. The item I ordered is authentic and have arrived in perfect condition. It was shipped and delivered promptly as well. I really appreciate it. Thanks FWRD!
I enjoyed the communication and ability to track my package until delivery. I would do business with this company again.
Great! I try to use wisdom when looking for certain items it seems to help me get the right ones
I placed an order on 2/3 expecting it to arrive either next day or in two like I was originally told in my confirmation email and it took a week to arrive. I'm heading on a trip that I wanted to take the blazer with me and made sure worked. Luckily I did receive it right before leaving but I was concerned since the tracking # only said the label had been created and not picked up. I reached out to customer support on 2/8 and they were super helpful and offered a discount or to re-ship my order. Overall I was happy with the customer support and the blazer is super cute!
Both items I ordered didn't fit so I just put them back in the box with the enclosed return label. There was no option to return item, just to exchange. I'm hoping my items arrived and will be credited
As I live abroad I didn't expect my delivery in 2 days!
I only dit not expected that high amount of taxes. The taxes were seen after my confirmation. This was an extra 550,-!
The staff went beyond to make me happy. Arguably the best customer service one ever had. Thanks all!
Smooth, seamless transaction. Item shipped quickly and arrived only days later! Super happy and would definitely buy from here again in the future.
Answer: Hi Suzzane! All merchandise sold on our site is 100% authentic. We are an authorized distributor for all of the brands that we carry. Our products are brand new and hand selected by our team of experts from some of the top luxury brands around the world. We ship items as they are received from the designer. Authenticity cards and dust bags are only included if the designer supplied us with them. Please let us know if you have any further questions! Have a great day!