business logo of FWRD

FWRD

fwrd.com
luxury, chic men, womenAge 26-45, 46-60
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About the Business

FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.


fwrd.com
+1 866-434-3169
USA
FWRD is part of Revolve Group
Founded in 2008
Clothing item from FWRDFashion apparel by FWRDMerchandise from FWRD clothing lineFWRD fashion product

Business Highlights

General

Parent Company: Revolve Group
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA

Returns

Return Policy: free
Return Instructions: all purchases must be returned in their original condition (unworn with original tags attached)
Restocking Fees: no

Sustainability

Recycling Program: no

Product

Style: luxury, chic
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 0X), Women's (2XS, XS, S, M, L, XL, XXL, 0X)

Customer Service

Support Channels: phone, chat, email
Support Phone: +1 866-434-3169
Support Email: service@fwrd.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate FWRD?
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Reviews Summary

FWRD has a rating of 4.8 stars from 383 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FWRD most frequently mention customer service, fast delivery and great experience. FWRD ranks 52nd among Women's Clothing sites.

service
68
value
2
shipping
3
returns
3
quality
3
This company responds to reviews on average within 0 days

Instant Feedback

1,444 reviews
New York
1 review
0 helpful votes
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Amazing Experience
April 19, 2025

I recently bought my wife a new ski coat which she picked out on a recent trip to Vail. We found the coat on the FWRD website through Google for 20% less than we saw it in Vail. And, FWRD had several sizes available, and with their free return policy, we were able to try two before we had the perfect fit! Love that they put a return label in the box, and also their fast shipping method when we purchased the second coat. My wife will become a regular customer at FWRD! Great Experience.

Date of experience: April 9, 2025
California
1 review
0 helpful votes
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Surprised at the amazing prices on beautiful garments and footwear, items that stand out. My call to confirm my order was easy and thorough to secure my purchase. Item arrived on the same day despite a flight delay, which still felt on time upon arrival. Item is as described and in brand new condition.

Date of experience: April 5, 2025
Georgia
1 review
0 helpful votes
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Super speedy delivery
April 17, 2025

Finally found these shoes after looking at several sites prior to FWRD. Delivery time was great and the shoes arrived in perfect condition! Highly recommend.

Date of experience: April 7, 2025
New York
1 review
0 helpful votes
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Love my shoes
April 3, 2025

The customer service and the shoes are absolutely amazing. Shipping was fast, but had a big problem with UPS, getting my package. Called them several times, they scheduled the initial delivery at one time ( 2:30-4:30 pm), I made arrangements to be home by that time, instead UPS arrived at 9 am.!
Huge problem for me. But luckily I still got my package.

Date of experience: March 24, 2025
North Carolina
1 review
0 helpful votes
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Very satisfied!
April 16, 2025
Updated review

Order shipped out quickly and was packaged very neatly, clearly a lot of care being put in! Will 100 percent be shopping with FWRD a lot more in the future

Date of experience: April 6, 2025

Very nice retailer with great options and awesome sale...
April 8, 2025
Previous review

Very nice retailer with great options and awesome sale prices

Date of experience: March 29, 2025
California
1 review
0 helpful votes
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Thanks. Will be returning soon
April 16, 2025

Very easy and transparent. Website Tells shows you the item exclusively. Thank you for offering multiple ways to check out services.

Date of experience: April 6, 2025
Singapore
1 review
0 helpful votes
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Swift delivery
April 30, 2025

I came across this website when I was browsing for a particular VB makeup product. I wasn't sure at first if the order will arrive but I'm glad it did. Thanks!

Date of experience: April 21, 2025
Michigan
1 review
0 helpful votes
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Great hoodie
April 17, 2025

The product was as described, and shipping was really fast. I had a small issue, and customer service ironed it out quickly.

Date of experience: April 7, 2025
GB
1 review
0 helpful votes
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Fantastic
March 23, 2025

My first experience of using this site was brilliant. Great selection of quality items, and my order arrived surprisingly quick! The item was exactly as described. I'll be using this site again without doubt and would highly recommend.

Date of experience: March 4, 2025
Georgia
1 review
0 helpful votes
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Excelente
April 17, 2025

Thank you for everything. First time getting something from your website and all the transactions was great

Date of experience: April 7, 2025
Minnesota
1 review
0 helpful votes
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Wonderful Surprise!
March 9, 2025

I have my favorites & when I browse through or I am looking for something very specific I often get sent here. It was such a fantastic surprise to find what I was actively trying to find &... actually on sale here with my size still available. Then you worry it is not as close to the picture as you hoped &... it arrives actually spot on exactly as the picture of what you saw on the model on site. Thank You - I LOVE my R13's they are amazing!

Date of experience: February 27, 2025
Utah
1 review
0 helpful votes
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Great!
March 3, 2025

My experience was great- check out was seamless and I was very thrilled to get fast and free shipping! Sometimes shipping cost is a big deterrent for actually placing online orders so I was even more inclined to make a purchase! My item (shoes) are amazing!

Date of experience: February 21, 2025
Qatar
1 review
0 helpful votes
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10 out of 10
April 8, 2025

I'm very glad I found FWRD. The item I ordered is authentic and have arrived in perfect condition. It was shipped and delivered promptly as well. I really appreciate it. Thanks FWRD!

Date of experience: March 29, 2025
Louisiana
1 review
0 helpful votes
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Satisfied customer
April 27, 2025

I enjoyed the communication and ability to track my package until delivery. I would do business with this company again.

Date of experience: April 17, 2025
Virginia
2 reviews
0 helpful votes
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Sophisticated shopper
April 24, 2025
Updated review

Great! I try to use wisdom when looking for certain items it seems to help me get the right ones

Date of experience: April 14, 2025

Great as always!
April 11, 2025
Previous review

Great as always!

Date of experience: April 1, 2025
California
1 review
0 helpful votes
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A little hiccup but resolved
February 21, 2025

I placed an order on 2/3 expecting it to arrive either next day or in two like I was originally told in my confirmation email and it took a week to arrive. I'm heading on a trip that I wanted to take the blazer with me and made sure worked. Luckily I did receive it right before leaving but I was concerned since the tracking # only said the label had been created and not picked up. I reached out to customer support on 2/8 and they were super helpful and offered a discount or to re-ship my order. Overall I was happy with the customer support and the blazer is super cute!

Date of experience: February 11, 2025
Maryland
1 review
0 helpful votes
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Not sure how to return
February 23, 2025

Both items I ordered didn't fit so I just put them back in the box with the enclosed return label. There was no option to return item, just to exchange. I'm hoping my items arrived and will be credited

Date of experience: February 13, 2025
California
1 review
0 helpful votes
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A very fast service and delivery
March 14, 2025

As I live abroad I didn't expect my delivery in 2 days!
I only dit not expected that high amount of taxes. The taxes were seen after my confirmation. This was an extra 550,-!

Date of experience: March 4, 2025
Colorado
1 review
0 helpful votes
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Ordered a pair of Blueberry loafers
April 15, 2025

The staff went beyond to make me happy. Arguably the best customer service one ever had. Thanks all!

Date of experience: April 3, 2025
California
1 review
0 helpful votes
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Extremely fast shipping!
April 5, 2025

Smooth, seamless transaction. Item shipped quickly and arrived only days later! Super happy and would definitely buy from here again in the future.

Date of experience: March 26, 2025