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FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
















The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.
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You guys have the best policy on shipping, returning, and the most forward fashion in the business. I tried returning an order to Farfetch and it took weeks. They charge for shipping and it's very inconvenient. Regardless I never had any problem with your website whether I was buying or returning. Have to say the best way to shop is through you guys. 5 star customer service.
Good smooth transaction with swift delivery. I want an exchange so I hope it's the same
Delivery time was good and the online shopping experience was easy to navigate
Perfect design. Quality could be better for the cost. But, I am happy.
Very reasonable prices and efficient service. Would definitely buy from them again.
Item came with flaw in fabric. They should have checked item before they sent it
I received the jacket I ordered on the same day! I spoke with a representative to confirm a few order details and they were nice. I would order here again.
Had a wonderful experience! Got the cutest skirt for my trip.
I love shopping with FWRD, I rarely use online shopping for clothes, but FWRD has an amazing selection of designs and brands that fit my aesthetic. I also love how I can trust that everything is good quality, and I love love love that there are so many deals and sales. I also love fast the shipping is and how easy it is to do returns and exchanges. I love that I can get high quality basics, unique pieces, and designer brands on sale. I've also had great customer service experiences.
On running shoes are fit and quality was good and price was reasonable. I will buy it next time
I received the dress and realized right away that it was ripped on the side, did not try it on and I emailed Fwrd right away to tell them and sent it back that same day
It's was easy to shop, great service, if I needed to return, the shipping label would have made it easy as well. Thank you!
Some of the items in the bag were broken and needed to be tossed upon arrival. Very dissatisfied.
Item came perfect, well packaged and dispatched very timely, just in time before going away 💪🏼
Received my order on time and in good condition. Customer service has been excellent. Will definitely order again.
So happy I was able to find these sneakers. Easy ordering and quick delivery!
Excellent service. I received my shoes promptly! And I love them.
Answer: Hi Suzzane! All merchandise sold on our site is 100% authentic. We are an authorized distributor for all of the brands that we carry. Our products are brand new and hand selected by our team of experts from some of the top luxury brands around the world. We ship items as they are received from the designer. Authenticity cards and dust bags are only included if the designer supplied us with them. Please let us know if you have any further questions! Have a great day!