business logo of FWRD

FWRDReviews 691

fwrd.com
luxury, chic, swimwear men, womenAge 26-45, 46-60
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From the business

FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.


fwrd.com
+1 866-434-3169
USA
FWRD is part of Revolve Group
Founded in 2008
Clothing item from FWRDFashion apparel by FWRDMerchandise from FWRD clothing lineFWRD fashion product

Business Highlights

General

Parent Company: Revolve Group
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA

Returns

Return Policy: free
Return Instructions: all purchases must be returned in their original condition (unworn with original tags attached)
Restocking Fees: no

Sustainability

Recycling Program: no

Product

Style: luxury, chic, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 0X), Women's (2XS, XS, S, M, L, XL, XXL, 0X)

Customer Service

Support Channels: phone, chat, email
Support Phone: +1 866-434-3169
Support Email: service@fwrd.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate FWRD?
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FWRD Reviews Summary

The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.

This summary is generated by AI, based on text from customer reviews

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1,913 reviews

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California
1 review
0 helpful votes
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My order
September 13, 2025

You guys have the best policy on shipping, returning, and the most forward fashion in the business. I tried returning an order to Farfetch and it took weeks. They charge for shipping and it's very inconvenient. Regardless I never had any problem with your website whether I was buying or returning. Have to say the best way to shop is through you guys. 5 star customer service.

Date of experience: September 3, 2025
Saudi Arabia
1 review
0 helpful votes
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Quick and efficient
September 12, 2025

Good smooth transaction with swift delivery. I want an exchange so I hope it's the same

Date of experience: September 2, 2025
New York
1 review
0 helpful votes
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Quality of garment was not good
September 12, 2025

Delivery time was good and the online shopping experience was easy to navigate

Date of experience: September 2, 2025
Alaska
1 review
0 helpful votes
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Love it!
September 11, 2025

Perfect design. Quality could be better for the cost. But, I am happy.

Date of experience: September 1, 2025
Texas
1 review
0 helpful votes
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Great service
September 11, 2025

Shoes came in box exactly right nothing wrong with them and quickly

Date of experience: September 1, 2025
Colorado
1 review
0 helpful votes
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Great experience!
September 10, 2025

Very reasonable prices and efficient service. Would definitely buy from them again.

Date of experience: August 31, 2025
California
1 review
0 helpful votes
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Flaw in fabric
September 3, 2025

Item came with flaw in fabric. They should have checked item before they sent it

Date of experience: August 24, 2025
California
1 review
0 helpful votes
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Great experience
September 2, 2025

I received the jacket I ordered on the same day! I spoke with a representative to confirm a few order details and they were nice. I would order here again.

Date of experience: August 23, 2025
New York
1 review
0 helpful votes
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Gorgeous skirt
August 31, 2025

Had a wonderful experience! Got the cutest skirt for my trip.

Date of experience: August 21, 2025
Texas
1 review
0 helpful votes
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I love shopping with FWRD, I rarely use online shopping for clothes, but FWRD has an amazing selection of designs and brands that fit my aesthetic. I also love how I can trust that everything is good quality, and I love love love that there are so many deals and sales. I also love fast the shipping is and how easy it is to do returns and exchanges. I love that I can get high quality basics, unique pieces, and designer brands on sale. I've also had great customer service experiences.

Date of experience: August 21, 2025
KR
1 review
0 helpful votes
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Good quality and nice delivery
August 30, 2025
Updated review

On running shoes are fit and quality was good and price was reasonable. I will buy it next time

Date of experience: August 21, 2025

It was cheap than here
August 22, 2025
Previous review

It was cheap than here

Date of experience: August 12, 2025
New York
1 review
0 helpful votes
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Returned right away
August 29, 2025

I received the dress and realized right away that it was ripped on the side, did not try it on and I emailed Fwrd right away to tell them and sent it back that same day

Date of experience: August 19, 2025
Arizona
1 review
0 helpful votes
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Shopping experience
August 28, 2025

It's was easy to shop, great service, if I needed to return, the shipping label would have made it easy as well. Thank you!

Date of experience: August 18, 2025
California
1 review
0 helpful votes
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Easy
August 28, 2025

I ordered they delivered 2 days later it was easy and a great product which was a gift for my husband

Date of experience: August 18, 2025
Washington
1 review
0 helpful votes
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Some of the items were damaged
August 28, 2025

Some of the items in the bag were broken and needed to be tossed upon arrival. Very dissatisfied.

Date of experience: August 18, 2025
California
1 review
0 helpful votes
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Saucony Omni 9's
August 26, 2025

Item came perfect, well packaged and dispatched very timely, just in time before going away 💪🏼

Date of experience: August 14, 2025
Philippines
1 review
0 helpful votes
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Nice Service
August 22, 2025

Received my order on time and in good condition. Customer service has been excellent. Will definitely order again.

Date of experience: August 13, 2025
District of Columbia
1 review
0 helpful votes
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Great product
August 22, 2025
Updated review

So happy I was able to find these sneakers. Easy ordering and quick delivery!

Date of experience: August 12, 2025

Easy and like the discount
August 14, 2025
Previous review

Easy and like the discount

Date of experience: August 4, 2025
Ireland
1 review
0 helpful votes
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Fab
August 21, 2025

Excellent, a very solid website and set up. I found the process to be very professional

Date of experience: August 11, 2025
Florida
1 review
0 helpful votes
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Love my new shoes
August 20, 2025

Excellent service. I received my shoes promptly! And I love them.

Date of experience: August 10, 2025