Thumbnail of user emmap344

Emma P.

Contributor Level

Total Points
85

1 Review by Emma

  • SilkFred

7/7/22

Extremely poor response times and willingness to work with a long term loyal customer. I've contacted them 5/6 times now and they still haven't sent me instructions on how to raise a complaint officially, even though I've asked each time I've reached out. Usually 48 hours to reply to each message via email and chat on the website, so this has been going on for weeks now. I'm not someone that leaves online reviews, i think this is the second i've left in my life but i feel it's important to in this case.

Tip for consumers:
I would use other sites that fall in line with normal policies, not these which seem to be from about 10 years ago

Service
Value
Shipping
Returns
Quality

Emma Has Earned 5 Votes

Emma P.'s review of SilkFred earned 5 Very Helpful votes

Emma hasn’t received any thanks yous.

Emma doesn’t have any fans yet.

Emma isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user rachelf816
3/15/24

I ordered 3 garments, 2 the same size. The fit was so poor. Not sure what body shape it would...

Thumbnail of user sonjao28
2/22/24

Bought a dress need to return no access to returns label, sent 20 emails used chat and nothing....