Selen M.

Terrible experience. I ordered from Silk Fred for the first time in July. I didn't like the quality of either of the dresses when they arrived so sent them back. A few weeks later I realised I still hadn't had a refund on one of the dresses. I contacted SilkFred and it turned out it had been sent to the wrong warehouse - as I didn't realise that returns are incredibly complicated and each item has to be returned to a separate location rather than going to one main base and being sorted. Nevertheless, I still held hope this would be sorted quickly as I had the proof of postage for each item. Surely SilkFred (you would have thought) would have a contingency in place for this form of human error - I've no doubt it happens all the time.
Well they don't. I've been chasing for the best part of three months. Responses are slow, I've been asked to share proof of postage twice - which I have, and still haven't had a response since the last email correspondence 2 weeks ago. I will never order from them again and will be taking this to the consumer watchdog. Quite clearly they are all over the place.