Thumbnail of user cathyr58

Cathy R.

Contributor Level

Total Points
173

2 Reviews by Cathy

  • SilkFred

4/9/20

My first order fromSilkFred was beautiful. Lined and lucious and well cut. Quality for the money so I ordered again. This time did nearly 30.00 with postage I got a tip that was worth a fiver on a market stall at best. Poor cut, no lining, no label and no elasticity where it should have had it. Honestly the two garments could not be more poles apart. So who is checking out the suppliers for quality? It's important to your brand surely? I won't risk ordering again. For 28.00 it's shocking - honestly look at the photo. Like a shapeless rag.

Thumbnail of user tamsinw3
Silkfred T. – SilkFred Rep

Hi Cathy, I am so sorry to see this. We take all feedback like this seriously and I would like to look into this further with the brand and this is not how we expect our customers to receive their items. Please could you email hello@Silkfred.com FAO Tamsin so I can look into this further. Thanks, Tamsin@ SilkFred

  • Metisu

1/24/18

I experienced pretty much what a lot of the other reviews are saying. Clothing relatively expensive so I thought I would receive quality. It is not representative at all of the lovely images they show on their site. It is cheaply made and very ugly tailoring with clear details missed from the original images.

When I wanted to return it was the same story. Ignored until I raised a dispute with Pay Pal. Then dispite the packaging showing a UK address told I would have to send it on a reputable tracked delivery back to an address in Hong Kong.

I am awaiting their standard polite response to this - DO NOT BE FOOLED BY THIS. They do not care about the Customer and know full well what their business model is. It works because they get enough one off buyers who they hope will just write of the dept. SCAMMERS - leave well alone and save yourself the loss of good money. I await a refund and if it is not the original full amount I will be back onto Pay Pal. I am fuming about this and very upset as I can ill afford to lose nearly £50.00

Thumbnail of user metisus
Metisu S. – Metisu Rep

Hello Cathy,
Thank you for taking your time to reach out and give us a review. We are sorry for your inconvenience. :( Your feedback is always welcome, as it is the most effective way to improve our products and service.

With a little research we located your order #152084 that you are referring to. Is that right? Please kindly understand that we care about our customers and will reply to your email within 24 hours due to the time difference. If at weekends, there may a delay of replying to you because we are off work. But we will reply to you as soon as we are at work on next Monday.
We are deeply sorry for your inconvenience because our main goal is to make our customes have a happy shopping experience. Could you please let us know your order number or registered e-mail address so that we can assist you further? Please feel free to contact us by email: support@metisu.com.

We look forward to hearing from you.:)
Sincerely

Cathy Has Earned 13 Votes

Cathy R.'s review of Metisu earned 7 Very Helpful votes

Cathy R.'s review of SilkFred earned 6 Very Helpful votes

Cathy hasn’t received any thanks yous.

Cathy doesn’t have any fans yet.

Cathy isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user rachelf816
3/15/24

I ordered 3 garments, 2 the same size. The fit was so poor. Not sure what body shape it would...

Thumbnail of user sonjao28
2/22/24

Bought a dress need to return no access to returns label, sent 20 emails used chat and nothing....