Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I almost placed an order for over $200 on Rose Gal, had already linked to paypal and entered my paypal email and password when I got to the final page just before I clicked the final purchase button I noticed a section of writing that said since you are placing an order of over $5,000 you are a VIP and I flipped out! I did not click the purchase button and immediately went online to check for scam and found a lot of bad reviews. I just tried calling the USA helpline number they have listed on their website and it is out of service. Facebook should definitely be more selective about who they advertise.
This company is NOT legit. I should have been smart enough to read before ordering. I would have been satisfied with even one of the 4 items I ordered but NO. I get nothing. I've tried to contact then and they have no customer service. I'm contacting the BBB. Thew has to be a law some where about this! I'm not the only one this is happening to!
Thanks for info will not be ordering due to reviews perhaps facebook should look more closely at businesses on website good luck getting money back
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
I am a seller on my own site and I ordered from them and It took 3 months to get my package
Will not answer email no phone number no one cares. They wait till your paypal time is out so you can not file a claim
I bought 13 watches from this site. I received them all, and in very good codition. Actually, their quality is better than I expected considering the prices.
I would like to thank all those that took time to let others know of your experience. I am going to pass on ordering there. Thanks again!
I just want to thank everyone who took the time to review. I will not be ordering from Rosegal based on the reviews that have been provided.
I kind of had the same experience as everyone else. I ordered a coat and a jumpsuit, the coat finally came after like 6 weeks but the jumpsuit never came. So I tried emailing the people in charge of shipping/handling issues and the link literally didn't work... So I tried doing the online chat for help and every time I would go on a service member would be "away." Finally, I tried doing the online chat at like midnight (in USA) and someone was on, so I figure they are just in a different time zone. The person I talked to was only supposed to deal with pre-order questions but I explained my situation and they were really helpful. It ended up being that the jumpsuit was out of stock and would not ever be in stock again (so I don't know why they let me order it in the first place...) so she was able to refund me my money. Yeah, it was just a really big hassle and I mean the coat was decent quality but not worth all the trouble!
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
Run as fast as you can. Biggest rip-off. You have just thrown your money away. No free shipping (lie) and gets better... no items. No way to get in tough with them. Magicjack and 14 digit tickets to enter to complain? Please what is that. I hold paypal and facebook responsible. They gave (Giving) them the platform, means, opportunity, and contunual illegal access to perform these crimes to innocent people. Paypal should return the funds and the bull$#*! company should have to compensate every individual for their time, energy, stress and loss of availability to their own funds. Everyone should file complaint with them as well as Advertising Standards of Canada. Then make your experiences open for the gathering of knowledge against this company and send letters to every media avenue. Start at CBC. I will. This makes me sick and is unjust. People trying to save money and cut corners are usually surviving under the poverty line and getting shunned again. See you on t. V. Am not letting this go
And those "friends" of theirs giving them the odd overdone koodoos experience on this site: shame on you
PLEASE never buy in Rosegal. They took my money. I never got the products! I still fighting from my money 3 months after I made the mistake to confident on them!
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
I ordered 4 items through this site, all in which they told me they were on back order. I waited almost 2 months and when I finally received my items, they were something that I could have made myself. Please... Please... PLEASEEE do not order from these scammers. I am now trying to get my money back, but from what I have read on the comments here, It's very unlikely that I will succeed. I have now made it my mission to discredit this company. Tell your friend on Facebook and Twitter and all the other social medias in which Rosegal advertises.
Thank you for taking your time to write your review. We really appreciate the feedback. First, we want to offer my sincerest apologies to you for the issue.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product
We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
Horrible material don't order from this site. I order 3 dresses first of all took a month and a half called them and told me they were out of stock I told them I wanted my money back he said no! Then received after a week and its trash wouldn't even wear it looks like a rag. HORRIBLE HORRIBLE!
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
I ordered a single item on 8/2/14. It is now 9/19/14 and I have not received my item. I've been speaking via their service support BS and have been given the run around. "Maria" first told me my package was shipped out on 8/13 and that I didn't get the faster shipping so it'll be 7-25 business days. Fine. I waited another 2 weeks. STILL NOTHING. Then tonight I get another email telling me to have patience and that I need to wait 3 more days because it was shipped on 8/23. Hmmm... Maria just told me previously that it was shipped on 8/13. SCAM! I have already reported this company to the BBB amongst other fraud protection agencies. DO NOT ORDER FROM ROSEGAL! Still... waiting...
Ok so, in all honesty, it is not at all what I expected and yes, I should have lowered my expectations due to the fact that its overseas and too, the cost. My best way of describing my items is... have you ever bought halloween costumes for your kids at walmart? Well, thats the kind of fabric you'd get. I can't complain about the length of time it arrived cause overall, it did come from China. My only disagreement is 1. The cheap quality and too, no tags or labels and 2. Why didn't they all come in the same package? I ordered 8 items and so far only received 2. I am now afraid that I may not receive the rest as most reviewers have complained about. Sighs, I can't say do not order from them cause there are some very satisfied customers but if you do, please keep in mind that the quality is rather cheap and super large for a one size fit all. Also, take not that it will be a long wait due to fact that its overseas. The website does explain at the very bottom between 12 to 25 days. Hope my review helped!
I ordered 4 dresses 5 weeks ago for an upcoming wedding thinking I could return if they didn't work. 5 weeks later and a whole lot of emails still no dresses and just a whole lot of promises and discounts. Worst service ever. Donnot buy from this company. They have a phone number that is a magic jack number REALLY?
Thank you for taking your time to write your review. We really appreciate the feedback. First, we want to offer my sincerest apologies to you for the issue.
Our line is always very busy, if you have problem you can also e-mail us or call back to us later.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product.
We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
Placed an order only to get charged and not get notified that they didn't have the products. It took me contacting them to find out and they said they would refund me and still no refund. No stars worst service ever
We are so sorry to here that, there must be some misunderstanding between us. First, we want to offer my sincerest apologies to you for the issue. Sometimes due to the high demand we just need some time to get more from our factory. After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product
We are sorry for that happened and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
Ordered two items and only received one. Upon contacting them I was told since I didn't pay for the items to be tracked there is no way to determine if I did get the item. The one item I did get was poorly made and had zero tags on it, no washing instructions or sizes. Beyond all that the worst customer services EVER.
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
I ordered a few items on Rosegal. I received my items, except for one top that I have been waiting over a month for. I have contacted them, however the phone number is not legit. I need a different size and am now unable to return an item due to their lack of correspondence. I tried to contact them online as well, however they will not get back to you. This place is a RIP-OFF! DO NOT ORDER FROM THEM!
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
I have never brought a load of crap in all my life. Size are for a child, cheap and tacky not fit for rags. Never again will I ever purchase from this company they are a rip off.
I ordered about 5 items, all of which took about a month and a half for all items to get to me. Ttook about 3 weeks for items to ship (I was so close to filing a claim with my bank because I thought it might have been a scam!) until someone emailed me back saying that many of the items I had ordered were out of stock. A ridiculous wait. Not only was the shipping time horrid, but I got TWO different shipments! (WTF?!) and then when I finally received my clothes I was so disappointed. I understand that with cheaper prices comes cheaper quality but this was so $#*!ty. One of the dresses that I was super excited about was terribly made and uncomfortable and did not fit as pictured on the site. Horrible company, never ever going to order from them ever again. So disappointed.
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We very much regret that the issue has occurred and are fully committed to resolving it.
All estimated/typical delivery time are derived from real world data collected from past orders.
They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service