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Placed an order only to get charged and not get notified that they didn't have the products. It took me contacting them to find out and they said they would refund me and still no refund. No stars worst service ever
Michelle F.'s review of Rosegal earned 8 Very Helpful votes
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
We are so sorry to here that, there must be some misunderstanding between us. First, we want to offer my sincerest apologies to you for the issue. Sometimes due to the high demand we just need some time to get more from our factory. After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product
We are sorry for that happened and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service