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I ordered 4 dresses 5 weeks ago for an upcoming wedding thinking I could return if they didn't work. 5 weeks later and a whole lot of emails still no dresses and just a whole lot of promises and discounts. Worst service ever. Donnot buy from this company. They have a phone number that is a magic jack number REALLY?
Tip for consumers:
Don't use it!
Shari R.'s review of Rosegal earned 10 Very Helpful votes
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Thank you for taking your time to write your review. We really appreciate the feedback. First, we want to offer my sincerest apologies to you for the issue.
Our line is always very busy, if you have problem you can also e-mail us or call back to us later.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product.
We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service