Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Service is unpredictable waste of future purchasing I heard from other reviews they have a lot of inconvenience of the simple phrase "out of stock" it should had said it before us customers purchasing any Rosegal clothes. Just as happy I was I have to inform my fellow Rosegal followers to don't expect the clothes you're so excited about to ever come in the expedited days paid for.or just simply don't trust is ethical standards.
I ordered a chiffon 'dress'. I know this top/dress was not expensive but when it arrived I was shocked at how cheap and nasty it looked. The lining is awful both in terms of colour and material and the whole thing looks dreadful as far as the quality of sewing and material overall. This garment is truly awful! Wish I hadn't bothered!
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
I'm not even giving this company the satisfaction of a star.
Too bad you have to give even a star becaue this company doesn't deserve it at all. I ordered 3 dresses (sizes S and two mediums). The small dress turn out bigger than the medium size dresses, and they all looked like chidren clothes. I followed the size chart to order but the clothes look like they were made for a 5 years old little girl, and they get me started on the quality: really cheap fabric, no lining, you can still see threats hanging from the poor sewing, and the proportions are all wrong. What a rip off. Save yourself the trouble and the disappointment...
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
Terrible company.
I ordered two tops. One was a different shape than the photo online and the other wasn't even finished and it had overlocking tails hanging out of five of the seams.
After many many many emails back and forward with their complaint system I gave up. They would not refund unless I posted the items back to China. The tops were so cheap it wasn't worth it and I should have known something was wrong when I noted the tops were so cheap.
Don't assume the clothes will be of any kind of quality and will arrive in any kind of normal timing (one was missing and I had to contact them about that too) and customer service is annoyingly patronising.
Edit: After I'm guessing over 20 emails and after posting my issue on sites like this and on facebook with negative (but honest) reviews they finally agreed to return my money. It took months and threats and I gave up a few times. It was only about $20 but it was the annoying principle plus the patronising responses that made me want to keep going.
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
The dress I received was nothing like the picture. The inner part was a different color instead of the dress being solid as advertised, and it actually clashed with itself! They admitted it was their mistake and wanted me to pay $2 so they could attempt to send another dress. Not wanting two ugly dresses, I declined. As I did their 40% and 60% refund offers. They offered 85% if I shipped it to China. I finally caved and said I would accept the 60%, at which time they said they could only give me 50%. JUST BURN YOUR MONEY! Sizes run wayyy small. You will not get the pretty dress you see in the picture. FRAUD! FRAUD! FRAUD! I wish I could give them 0 stars. Avoid at all costs!
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
OMG, 1st time as last time... Disappointed their shipment, I have paid extra for shipment 3-8 days but nothing has happen... Still waiting... Bye bye Rosegal...
We very much regret that the issue has occurred and are fully committed to resolving it.
All estimated/typical delivery time are derived from real world data collected from past orders.
They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
I was soooo waiting for my piece aftet almost a month. I finally got it and it was damaged. The material is very BAD QUALITY!
Love, love, love! I ordered three items, a swimsuit, dress, and shirt. Sadly the bathing suit doesn't fit, but really I would have been kind of surprised if it fit perfectly (it just motivates me to lose some weight). The dress and shirt are a one size fit and they do fit me great! I was surprised on that since most shirts don't fit around my breasts when they are a one size kind. I did free shipping and it took over a month, but I expected that since it was from overseas! People need to understand sizing will be a bit different and shipping takes a bit longer (specially free). So make sure to copy that shipment number and check in on it (postnl. Post is the website). I am happy! Especially since they were on sale! ;)
I shop online often & this was the only horrible experience I've ever had. I paid extra for expedited shipping & my dress still took 6 weeks! It's impossible to reach anyone & when I finally received my package it was absolute garbage! The dress looked like a bargain store Halloween costume, nothing like it was pictured. Extremely poor quality, fabric design. It was so short it didn't even cover my underware in the front. It went straight into the donation bag. What a joke.
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
SCAM! This company got us for hundreds of dollars. Never shipped anything. After getting ahold of an actual human(not easy) Then they said that we had to send them copies of our drivers license, and bank account information. "For our protection" when we asked their name to note who we were speaking too. Their reply was "that's not important" when I informed them I was filing a report for fraud they promptly hung up. Guess what? Their number doesn't work anymore. BEWARE!
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
Doesnt even deserve any star! I placed an order about a month ago and have not heard or received anything from them... try to contact them and all they do is give you the run around... sending you the same god damn e-mail... which is pointless! I wish I would have read these reviews before ordering... they sure took my money from my credit card fast though... yet Im still here waiting for my items... I will never order from them again! What a load of bull-$#*!! This is the worst website I've ever ordered from... stay away!
We very much regret that the issue has occurred and are fully committed to resolving it.
All estimated/typical delivery time are derived from real world data collected from past orders.
They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
Really hate my top and my 2 belts when u look at them u can x that they r really bad quality doesnt go with the pictures... spend long time to have my order so is crap
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
Ordered an item for a small price... thank GOD! 8 days ago, still not processed as yet. No one answers the phone you get a very shady voice mail stating leave a message!
Wish I had read the reviews! Now I'm stuck wondering will I get that cute dress I wanted badly... sigh
Thank you for taking your time to write your review. We really appreciate the feedback. First, we want to offer my sincerest apologies to you for the issue.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product
We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
Less that a star! I ordered 3 weeks ago, they took money out of ACCOUNT and received NOTHING! DON'T USE!
We very much regret that the issue has occurred and are fully committed to resolving it.
All estimated/typical delivery time are derived from real world data collected from past orders.
They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
I ordered 4 items that looked attractive on-line but in reality the items looked cheap and un-wearable. To make things worst, it was impossible to return them as the customer service link, chat line and telephone line do not work. Stay away from this web-store if you do not want to waste your money, time & emotional energy!
We are so sorry to here that, there must be some misunderstanding between us. Our phone is always very busy, you can try to call us later or e-mail us.
We are sorry for that happened and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
I think this company is BS. I ordered 5 shirts, they charged my card immediatley. I STILL havent received my order, i cannot reach this company by the phone number they supply, everytime i try to check on my order online, i am prompted to change my password, over and over again. It keeps telling me to login. I WISH i had read the reviews before i ordered anything from them. I probably just lost $60. NEVER again will i order a thing from them. BEWARE! DO NOT PLACE ANY ORDERS WITH ROSEGAL!
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
This site is bogus, and impossible to contact. I am sure I've been ripped off. No order info, nothing. Stay away from them!
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
I purchased on August 1, and still didnt get anything. Not what i purchased and not even one email from the company but got charged within 1 min. After i placed my purchase. Tried to call customer service and the number they provided is actually magic jack number. So i lost my 150$. Do NOT repeat my mistake!
Had to put one star, othervise submit button wont work
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
SO NOT USE THIS COMPANY! I ordered multiple things from ROSEGAL... each item came inits own package it took over a month to get the clothes... I never received one of the items. And another item did not fit. I have been going back and forth with this company for 2 months over the missing shirt and skirt that does not fit. I have sent them pictures of the skirt not fitting... I have been asking for a refund for the shirt and skirt and they are refusing to refund my purchase... it was a total of 25.00 not that much but they have a 30 day money back guarantee and they do not honor their own promise. I am very disgusted at the service and the clothes are already falling apart. They keep offering a 10% coupon off my next order instead of refunding my money. I will not order anything else because one item never came they wont send another one or refund my purchase so why would i continue to buy anything else?!?!?!?!?!? DO NOT BUY FROM THIS COMPANY! All they care about is getting your money they dont care if you get your order! I DIDNT NOT EVEN WANT TO GIVE THEM 1 STAR THEY SUCK
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking your time to write your review. We really appreciate the feedback. First, we want to offer my sincerest apologies to you for the issue.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product
We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service