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I kind of had the same experience as everyone else. I ordered a coat and a jumpsuit, the coat finally came after like 6 weeks but the jumpsuit never came. So I tried emailing the people in charge of shipping/handling issues and the link literally didn't work... So I tried doing the online chat for help and every time I would go on a service member would be "away." Finally, I tried doing the online chat at like midnight (in USA) and someone was on, so I figure they are just in a different time zone. The person I talked to was only supposed to deal with pre-order questions but I explained my situation and they were really helpful. It ended up being that the jumpsuit was out of stock and would not ever be in stock again (so I don't know why they let me order it in the first place...) so she was able to refund me my money. Yeah, it was just a really big hassle and I mean the coat was decent quality but not worth all the trouble!
Samantha S.'s review of Rosegal earned 10 Very Helpful votes
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service