RosegalReviews 6,117

UPDATE:
Finally spoke with a service rep who wasn't a moody teenager and they resolved my issue. Refunded me the difference of the missing coupon AND explained to me how to make sure the next coupons I receive are applied! Received the bathing suit I ordered and it's adorable, flattering, and true to size! I've even washed it 4-5 times and it's holding up great! Can't wait to get more!

They advertise with amazing coupon codes that can't actually be applied during the checkout process. I contacted customer service for help and was blown off with a better luck next time attitude. So disappointed that I can't order the other items I was interested in. FALSE ADVERTISING. And CRAP customer service. BOO

Had a positive experience. Satisfied with both of the orders placed here. Good quality material. Products matched description and delivered on time.

Rosegal.com is my "go to" site when I want to purchase something for a specific occasion, an everyday garment or just when I need some online retail therapy. I love their clothing, every garment is unique in some way and the fit is pretty true to size. With every establishment you may run in to a hiccup now and then, that is not a problem. Rosegal.com. Has an incredibly outstanding Customer Support Team. The agents are courteous, knowledgeable and determined to resolve any issues that may arise with a favorable outcome to their customers. This is the best customer service department I've ever dealt with. Their goal is always to keep happy, satisfied and loyal customers.

I have loved almost everything I have ordered from Rosegal. The few things that didn't fit me right, they refunded my money after I sent the items back (the return shipping was my expense, which I didn't really like.) I ordered 2 swimsuits that did not fit me and they wouldn't accept them back because of hygiene issues but they did end up refunding my money and letting me keep the items, which I was very pleased with. Everything has fit great and has been really cute and great material. The customer service I have received from them has been great. The one thing I wish they would improve on is shipping times. You have to wait quite a while for your items.

So I've had a horrible experience with Rosegal. Customer service is awful. My package supposedly arrived but was returned to sender to be destroyed. They never refunded me my full amount for my purchase. Nothing was wrong with my order. My address was accurate as the rest of all my information. I even ordered successfully through them prior so no excuse! I offered that they resend to me the items or that I be fully reimbursed. None of that happened. Tried to leave reviews so people can be aware and none of them were posted and some I couldn't even leave reviews for. Total robbery of my money for something I never got. They decided to refund me 20$usd which is a slap in the face to the 64.72$ Canadian I spent.

This site was ok at first but now they want a ridiculous shipping fee.They bombard you with emails of sales and offers.They are all gimmicks to get you to buy more.The quality of clothing material is horrible.Sizes all run small.I will not order form them again.

I have ordered three items from Rose gal in the past. And I have been very pleased with their products, fitting sizes and charts, and amount of time to receive the product. I mean you get what you pay for. I paid basically eight dollars total for three bathing suits and some lingerie. All the products came pretty fast I guess. And they all fit very very well I have no complaints about that at all. They're all beautiful products very well-made. The only thing that I had Struggled with was there's no tracking information. They send you a tracking code and where they should be through. But nobody ever update it so it's not right ever. And I had received my product without actually being notified that my products were delivered. So I called customer service over the course of the past three products struggled with was there's no tracking information. They send you a tracking code and where they should be through. But nobody ever updates it so it's not right ever. And I had received my product without actually being notified that my products were delivered. So I called customer service over the course of the past three products Two times and customer service was absolutely amazing I love their customer service they answered questions and you're my items were they knew when they were delivered they knew when they were sent out the new were they word that second. And I have been very very happy with this site.

It has been over a month an I still haven't received an item from my order! When contacted, I was told it was because it was out of stock (15 days after I recieved my partial order) and was told I would have to wait an additional 7-15 days. When I started it was not out of stock when I ordered, the customer service rep just repeated that I still have to wait. There has been no further update from them, and I haven't recieved the refund I have asked for.

The one item I did recieve was lovely... but after only a month of wear the threads are starting to come apart at the neck line.

Update: After posting a review, Rosegal contacted me to inform me that the item I have been waiting for has been discontinued. This they has to of known the first time I inquired about my order. There is a far cry from "on back order" and discontinues.

They did offer me 10.00 for my trouble (yeah, 10 bucks is going to fix this? Give your head a shake.) And and the option to purchase something else, or a refund. Ummm hello?! I asked for a refund weeks ago, and STILL NO REFUND! Now you want me to buy more fro you? How am I supposed to trust that my order will actually be filled after this? ROSEGAL, YOU broke faith, YOU made promises and FAILED to deliver. YOU need to make this right, not in a month and a half, NOT IN TWO WEEKS, IMMEDIATELY.

Let's see how long it will take for the refund to be given. As I said, this has been asked for 2 plus weeks ago now.

I strongly suspect any 5 star reviews this "company" receives are put up by bribing people, or by company workers and family members.

Seriously, avoid this site unless you actually enjoy frustration headaches and being lied to, on top of throwing your money away. N top of all that, Their public response to my review and the private response are two different matters. See the picture attached for the entire private response I recieved, and compare with the below public response.

SCAMMER ALERT! I never received my order. When I asked about it, they told me they would investigate and get back to me. They never did. When I asked about a refund, they said they would get back to me, they never did. I made more than 3 attempts to resolve. Nothing. When I tried to talk to customer service she kept me on hold and then muted me for more than an hour. I purchased early May 2019. It is almost July 2019 and I have gotten NOTHING! SCAMMER ALERT