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UPDATE:
Finally spoke with a service rep who wasn't a moody teenager and they resolved my issue. Refunded me the difference of the missing coupon AND explained to me how to make sure the next coupons I receive are applied! Received the bathing suit I ordered and it's adorable, flattering, and true to size! I've even washed it 4-5 times and it's holding up great! Can't wait to get more!
They advertise with amazing coupon codes that can't actually be applied during the checkout process. I contacted customer service for help and was blown off with a better luck next time attitude. So disappointed that I can't order the other items I was interested in. FALSE ADVERTISING. And CRAP customer service. BOO
Nikki W.'s review of Rosegal earned a Very Helpful vote
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My shopping experience with Rosegal has been wonderful! I only first started online shopping with...
Dear Nikki,
Thank you for taking the time to give us feedback.
We are regretted to learn that you suspect we Rosegal is a scam.
Please note that we are a proper registered company that has been around since 2007.
We Rosegal are certified " secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave.
Make sure that the coupon has not expired. You can find its validity date under My Coupon in your Rosegal account.
On the checkout process page, you will find the “Promotion Code” box. Please enter the full promotion code and click " Apply".
You can only use one coupon code per order.
A coupon can only be used to cover the value of goods, they cannot be used for discount shipping fees or insurance.
Our team has reviewed your issue and offered you a solution in the ticket. Could you please answer us?
Thank you for your understanding.
Best Regards
Rosegal Customer Service