RosegalReviews 6,117

My grandmother recently passed, I have had financial responsibilities since then and I have been trying everything they have told me to do to get a refund. They said the order they haven't mailed out yet will be refunded and as for the one that has been mailed to me to refuse and it will be returned to them and refunded once they receive it. Not only have I done everything they have told me to but I have been given the run around by them and the pathetic delivery service DHL. This has been the absolute worst experience I have ever had! So disgusted by all of this. I need to be helping with the funeral costs and they have done nothing but take my money! Thieves! Have you no heart?!?!

No problems at all with the ordering process. I love that there are always sales or coupons readily available to the customer. I love the variety of styles you offer, for all shapes and sizes too! I have placed 3 orders as of now and am extremely happy with every item I have bought from you guys. The shipping is fast, and when I didn't notice the shipping estimate they offered for me to exchange my already purchased item for something that would arrive sooner.

I have made two purchases - which have both superseded my expectations, and of course, the prices are extremely reasonable. Based on those purchases, i would not hesitate to order from them in the future (currently I am experiencing financial difficulties). Much of the merchandise they offer for purchase would be difficult to locate or afford financially otherwise, and hence is another reason for my loyalty and gratitude. I give the company an overall 5 star rating on quality, range, and cost of merchandise as well as customer service, nominal insurance fee (guaranteeing a full refund or re-shipment), speedy delivery (averaging on 2 weeks from time of purchase for in-stock items), and reasonable shipping charges as well as many discount offers and coupons.

I am a online shopper but used Rose gal
I am a online shopper but used Rose gal for the 1st time. I have never received my order and have been inquiring who received it and have only been advised that it is delivered but they cant tell me to whom. They are adamant that its gone to right address but its not. They wont offer me refund and they wont even consider looking at their delivery process. Worst experience ever, will never be using rosegal again. Will not even recommend them to anyone. Disappointed

After reading several alarming reviews about this site, I decided to not be passive and check on my order. During my chat with a representative, it was discovered that everything I had chosen was on back-order or out of stock. PLEASE CHECK WITH A REP BEFORE PURCHASING ANYTHING, as the site does not alert you before charging your credit card. I exchanged my items, and did receive the correct items. However, the site size suggestions stated that I would need to order a larger size than normal and that their articles of clothing ran small (Asian companies tend to have smaller sizes than the US). Upon opening my package, it was discovered that ordering a few sizes up is unnecessary, and my items are way oversized. It turns out that the sizes S, M, L, XL, and 2XL coincide with US sizes and standards. So, in conclusion, order your regular size and double check with a representative via chat that your item is in stock and ready to be processed, you may have a better experience than me. Note that most advertised and popular items are not ready to be processed despite them allowing you to order it any way. They will not notify you of anything, so stay on top of your order and hound them for answers if anything seems unusual. Even if you purchase things in stock, it takes about 22 days to receive the package, so do not order anything you'd need right away. It was not really worth me saving money, and I will not pursue returning/exchanging because I feel that process was too much work the first time around. Good luck if you've already purchased and are reading this. I would bring my money to a higher functioning site. Obviously, I am going to spend more time and money finding what I need elsewhere. My experience with customer service was polite, but their choppy interpretation of English made it harder to understand and communicate my needs. I was worried and riddled with anxiety that I was being scammed, especially since they network outside of the US. I will say that the quality of the clothing was adequate and undamaged, but I just wish the site had directed me better so I could actually enjoy what I bought. I'm thankful I did not spend over $25.00.