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Item was "sent" weeks and weeks later than promised, was back ordered and I was ok with that. On tracking seems it was delivered to my friends place (it was a gift for her), but she didn't received anything. She lives in a rural area, very little chance of it getting stolen. Customer service is very responsive, but they just stick to their story that item is delivered. :(
* Rosegal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Jamal J.'s review of Rosegal earned 2 Very Helpful votes
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Jamal J,
Thank you for taking your time to write your review.
We sincerely apologize for any inconvenience.
For your order Z181***67：
We have sent it to the address you provided.
According to the shipping website，it has been delivered.
In this case，please contact your local post office to check it.
Our team has reviewed your issue and offered you a solution in the ticket. Could you please answer us?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Many thanks，
Rosegal Customer Service