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Excellent experience. Fast shipping and lots of comments that people loved it.
I place a simple order for two t-shirts and it took several weeks to receive only one of the shirts I ordered. When I inquired with them online, they put the onus on me to chase down the undelivered item with the post office instead of sending another one and investigating themselves like reputable companies do. DO NOT USE THEM, they are rated F by the BBB.
* Rosegal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Andrew J.'s review of Rosegal earned 5 Very Helpful votes
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Customer service has been extremely helpful and quick with responses
Dear Andrew J,
Thank you for taking the time to write a review.
We apologize for any inconvenience.
Rosegal offers many different shipping methods to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
In some cases, customer has to collect the package at the local customs or closest post office in charge of his area.
It is really out of our control.
We have checked the delivery information for you.
The second package has delivered already.
Our team has reviewed your issue and offered you a solution in the ticket. Could you please answer us?
Looking forward to your reply.
Rosegal Customer Service