ReShipReviews 300

NEVER NEVER go near them. Stole over $3,000 worth of packages from me. Reship is like a real poisonous root. Total scammers. Lost $3,000 worth of new computer, books, plus my $250 insurance policy, 2 computer trays, expensive vitamin supplement. I'm going to FBI. PRINT THIS OUT. They need to hear from more of you. Call the FBI in Portland and report scam. I found proof that I had emailed them well within their time limit and still they lie on, and pretend they had a right to 'confiscate' the property. They are perpetual liars. In other words you can't get them to stick to one single story ever. They tell a lie at every corner. These must be very practiced criminals. They never sent me an invoice for any charges. NEVER. So they didn't expect me to pay, as theyd already seen the package was a good expensive hunting trophy for them. They will sometimes let small packages through as a safeguard to keep them open. Do not respond to this reship. Let's see what you say too the FBI. Anyone whose packages go missing or if you find they are delaying just go to the FBI Because the moment they start one story to you, they will add endless stories so they never have to deliver. I would tell the FBI to check all staff for past criminal records. If they never sent you an invoice for the shipping or consolidation or re-boxing of your packages or whatever extraordinary excuse for delay they use on you, it's to keep your packages then they never intend to send it and have just stolen it. Real merchants send an invoice. I never had one. Also ominously they do not even offer insurance. Never go near them again. Save a copy of all your correspondence for the FBI. Just lies, lies, lies smooth lies and nothing else. Would any company really throw out a new VIAO laptop computer? Really? Seriously?

VERY VERY high prices, they will scam you
And you will lose 15 $ for nothing
Unfortunately, I visited sitejabber but I ignored the reviews

Shipping is very expensive - on my case more than the value of the items i bought.

Just recently I used their service to ship my package to the UAE. Package value was USD62.86 guess what how much they charge me for the shipping whopping USD58 + 5 service fee. I could understand the service added but the shipping cost? No way i could!

Another thing UPS said my package weight was 3.0lbs but reship.com said it was 3.1lbs and was converted to nearest ten so it became 4lbs. Really? What mathematics calculation they are using?

I have done so many research and USD58 is not justifiable at all.

Also, there were 2 carrier options for shipping. USPS for USD53 which will take up to 90 days and UPS for USD58. I've chosen UPS given the difference is not much but guess what carrier they are shipping my package via USPS! Seriously? I paid for UPS service not USPS! I talked to customer servic name *, she disconnected our chat session because of my complained. How rude! You deserve a "0" star service score from me...

Goodluck reship.com!

*Personal information redacted by admin

Okay so want a recommendation DON'T USE THIS SERVICE. So 2 months ago I sent a package to here but my account was terminated. So I got the usual emails like package arrived. But here's the thing MY ACCOUNT IS TERMINATED. So lets use simple logic. If my account is terminated/suspended how in the world of h*** am I gonna pay for my stuff? That's right YOU DON'T They said my packages would be sent back but... nevermind on that I opened a charge-back with the Credit card company.

I have only shipped two orders so far to their Portland site to have forwarded to Canada. I had no issues. #1 was a large box (36" x 36" x 8") that was about 17lbs and I saved about $30 total by shipping to them and then having it forwarded vs having the online store ship direct to Canada. The big savings was in the customs/duties. The online store wanted to charge me a small fortune for taking care of the customs & duties for me, and I did not have the option to refuse this service and pay on delivery. I saved about $70 by just paying the HST and the $9.95 fee that the post office charges for the service. Order#2 was two identical small lamps with shades, total 10 lbs. The online store offered free shipping within the US but wanted US$139 to ship to Canada. I paid US$86 total to Reship to use the consolidation service and for shipping. So far I am way ahead so I will use them again. The only complaint is that for every step there seems to be a one-day wait. So you get the email that they received the package, its one day for them to consolidate, and 2nd day before they ship even though I responded to their messages within 20 minutes.

I have been using Reship for around 2 years now. I have always had good experiences, I did have some issues with my last order with them, but this was very quickly and satisfactorily resolved by their online chat customer service. I find the email responses to be a little slow, but definitely recommend contacting them via online chat if there is a problem. My packages have all arrived without issue and in good condition, Which considering they are getting shipped to the UK is pretty good.
I have ordered products to be delivered from Amazon and I have received email notifications of their arrival, I have twice used the assisted purchase service which is reasonably priced. Some of the postage costs do seem a little high, but if you read the quotes thoroughly the costs are clear, and can mount up if you add on additional services i. E. photos of the packages, consolidation etc. I can honestly say that I have always found them to be reliable and will be continuing to use them.

I have used reship multiple times in the past shipping back larger items from the USA to Australia (performance suspension for my car etc.) and had no problems at all, items were quick to be shipped and arrived on time. I hadn't used reship in a few years, and just last week used them again to ship me performance engine parts to Australia. The company I brought the parts off wanted $400 international shipping, but offered free shipping within the USA. I got my parts sent to reship (no cost). I had constant email tracking results from the shipping company whilst it was in transit to reship (UPS), and was signed for at reship at 1pm. I had an email from reship 20min later saying my package had arrived with all dimensions and shipping options to Australia loaded for me. I then paid shipping using DHL to Australia (This cost was just over 1/4 of the original sellers shipping quote) and was amazed to find only a few hours later it had been picked up by DHL and was on its was to Australia. It arrived 4 days later. To me this is some of the best service I had received, and will continue to use Reship for my USA purchases. All in all i would have no problems rating 5/5 star A+.

I had ordered hover boards via Amazon to the reship facility. The account was blocked for verification purposes at the beginning while first consignments arrived at their facility. Very poor and slow customer service to resolve the issue. Once finally resolved, I forwarded 2 hover boards via their service. I chose UPS as delivery method from the USA to South Africa. The consignment neither arrived nor did I receive any communication. Reship apparently uses their own provider called Orbital Logistics. After following up various times with the useless organisation of UPS, I was advised that the consignment was stopped in Germany. It got from the USA to Germany for the on-forwarding to South Africa. In Germany it was classified as hazardous. Despite contacting Reship several times, I have logged my own inquiries with UPS as from 11 Jan 2016. No responses at all. Phoning their helpline is useless too. I finally got the advice that Reship ie. Orbital Logistics - same company - needs to resolve this... Despite forth and back communication - same stupid standard responses, nothing ever transpires. Having phoned UPS several times in Germany, writing to UPS several times - no service either. Today - I was advised that the consignment of USD 1,400.00 has been destroyed by UPS on 26 Jan 2016! This is definitely daylight robbery by this useless service of UPS and in particular Reship / Orbital Logistics. In addition to this, the shipping fee of Reship was some USD 650.00.
Stay away from this company - you will definitely get cheated and robbed by them. Exceptional poor service and their staff writes the same crap again and again but does not resolve anything.
Want my money back. Stay away from UPS too. No personal service - no service.

Please do not use this company. In a recent shipment, an expensive dress that I ordered arrived at my house that had clearly been tampered with at Reship. The vendor (mid level designer brand) always ships their clothing in sealed plastic packages on hangers and in tissue paper. This package shipped from Reship arrived in horrible condition. The dress was jammed into a plastic bag without tissue, the hanger or the original plastic bag. In addition the zipper on the dress was separated and therefore broken. Reship took no responsibility for this horrible situation and after a lot of run -around, basically told me "too bad"
In short, people tamper with your things and then the company does nothing about it.
Horrible experience, horrible customer service.

If you re-ship with them, they will make their own rules, so they can keep you package and rip you off.

They have all the excuses, will ignore emails. Keep in mind, the owners live in BC, Canada and are hiding from any fraud investigations.

You need to file a complant with the U.S. Postal Inspection Service and have them shut down. http://tinyurl.com/gpmqyxr

I have added a photo of some of the items stolen over the years!

Shipped an item, once listed as received by ReShip, they started asking for a lot of indepth identification documents, well and truly enough to commit identity theft. They had no secure method of transferring these documents, and refused to let me access the account to return the items to seller for a refund. I now am behind over $200 because of this.

I ordered three packages totalling $60 in value - they have them and want $195 to ship them to Canada

First my packages arrived 12/11 according to Amazon - I did not receive any notices about them. Nothing from them is stuck in my email queue (and I checked my server). Then it said I could consolidate - which I did and it said someone would be in touch (and of course never was).

I contacted them today and they said the packages had been consolidated and that I could pay and have them shipped. I am shocked at the shipping fee after their website talks about economical rates for shipping.

The "agent" siad it was because I didn't pay to remove excess packaging. The three items are all the same and could be taped together as one package.

If I want them to return them to Amazon it will be $10 per package - $30 half the value of the package.

What a fraud! Provide no customer service - don't do anything helpful - and overcharge so it is not worth receiving your package!

Do not use this Company
Their Customer Service response time is slow and often you have to make repeated attempts to get an answer, and in general the customer service staff act as though you owe them a favor. I changed my credit card and they refused to sort out their internal issues so I could make payment. After 21 emails they suggested they could return my parcel to where it came from. Their shipping costs are also much higher that other companies. Avoid.
Update: Thanks for responding and apologizing Reship but it means nothing if you are not going to deal with it yourself - you are forwarding me to the exact same support email that have not managed to resolve the issue over the last month - just shows its all lip service - hence the 29% rating your company has.

I was excited to try this service as I think it's great for Canadians who want to shop online because some retailers in the US will not ship across the border. The online system is streamlined, and easy to set up and navigate. I sent two packages there to see how quick and how expensive the service would be. The turnaround from receipt of shipment was good, except the second time where I chose to consolidate two shipments into one - that took much too long on their end. Both shipments were priced extremely high compared to shipments/items that I have sent cross-border in the past. Won't be using them again.