ReShipReviews 300

Shipping canadian packages to us-shipping within canada is not much higher than US.so you pay to ship to reship-then they charge you $7 to take each package, then a $5 mailbox fee the $7 per package to put them in one box and the storage is only good for 7 DAYS?! Instead of the usual 15-60,so you will be charged per item per day even after consolidated, then the price to ship to the US was the same amount it cost to ship to them IN THE FIRST PLACE! They also charge to put packing material in the box!- all in all i was charged $70 for them to pack 5 paperback books together and send them to me in addition to the shipping to them.DO NOT USE RESHIP!

Wanna pay 8x the price for shipping? Use their service. What a scam. They will get as much money out of you as they can. $85 for a three books is ridiculous. Should have got them shipped to the border and pick up for free.

According to their website, they sent package to Postnl on 24 Feb. Now 10 March and package has not even left the USA. How can it possibly take so long!

First of all, I didn't do enough research. There are cheaper and more reliable freight forwarding companies. Avoid this one, especially if forwarding from USA.

Reship declared the wrong value at 50 USD when it was supposed to be 43.5 USD (as their own calculator shows in the screenshot). They declared the higher value which resulted in me being charged additional duties and taxes I should not have been charged.

They then tried to say that I was the one that made a mistake when declaring the value, when I quite clearly did not, especially when you look at the page and see FORTY THREE POINT FIVE. Eventually, the package was returned to reship and now they want me to pay for the full amount of shipping a second time to send it back to me due to their mistakes. $#*!s.

There are cheaper

I have sent an order to Reship and it never got on my account.
Contacted the support, they said that they have high demand I have to wait couple of days.
It has been a month.

NEVER EVER USW THE SERVICE

ARranged shipments twice thought this service. Nver completed. Shipper cited a bad address, or unpaid duties. Everyone finger points to someone else Not sure what scam these folks are running, but its not about getting shipment through to consumers.

I called them to confirm that they were able to ship my package from Canada to the US and when my package arrived they put a restriction on the package and they say that it could only be shipped within Canada. I called them and they said that they were going to conduct an investigation to see If I had actually called. DO NOT USE THIS SERVICE it is FRAUDULENT! They advertise services that they don't have!

ReShip states they will charge an "additional dangerous goods fee" if they find a lithium ion battery in your package(e.g. Phone, watch, etc.). However, they will not tell you the the cost of their "additional fee" until they receive your package and inspect it.

BEWARE: RESHIP CAN CHARGE ANY "ADDITIONAL FEE" TO RELEASE/RESHIP YOUR PACKAGE.

Gosh where do I even start with this disaster of a company. I've been using them for about 10 months and have shipped many packages and I don't know why I have kept giving them the benefit of the doubt! Let's see what I can say about them:

1. I've had two damaged items. They don't refund they only claim through the shipping company and you get a refund when they do. It takes months

2. If your parcel is lost they won't look into it for you despite the USPS saying ask the seller to investigate

3. Their fees are extortionate. They started off quite cheap but got more and more expensive.

4. Their pictures are poor. But guess what? You can pay to get better ones…

5. They don't answer emails

6. Most recently I physically could not consolidate a package and then could not ship it due to a failure on the app. They took so long to get back to me despite me constantly messaging that the package began to accrue storage fees. I could do literally nothing about it because I PHYSICALLY could not ship the package. They refused to refund the storage fees and said this is why there is 30 days free. Why? So I can predict that your rubbish app is going to fail? I don't think so.

Do yourself a favour and find another company. Seriously. That's exactly what I'll be doing!

Reship goes to zero effort to let you know if a package arrives with your name but missing the suite number. They wait 90 days and "dispose" of the package without even trying to notify you! Each suite has a registered owner, and if your package arrives with your name but not your suite, it just goes into a holding area! No contact AT ALL from Reship. Then after 90 days they " dispose" of it but mysteriously the supervisors says they have no idea how they are " disposed" of. Sounds to me like a perk of working there! No wonder they don't try to notify you. Carefully track your items! Unbelievable.

So. I've won an auction on eBay and the seller turned out to be sending only in the UK while I was in Israel. So I've started looking for services to help me get the parcel.
At first I wanted to use uships but they didn't answer my questions quick enough so I found Reship app, which by the way look very professional and without hesitation used their service.
And only then. I've decided to read reviews and there I've already got in peace with the thought I'll never receive the parcel. So many people saying it's scam.

But guys. It's been like 3 weeks and I've got my parcel. Not broken, not stolen. I'm confused.
And because of their promo code I've payed around 10$ for their services and around 30$ for the shipping.

All I'm saying there's hope.
Maybe there were people who lost money because of them, and that's really sucks.
I thing these guys do have a potential.
I'm just really happy I've got the parcel after thinking or I will never get it or they will steal part of it or they will make me pay hundreds of dollars for the shipping.
Yet nothing happened.
And also take into the account it was a single personal package, not a business orders or something.

I tried to get some goodies from black Friday and then some Christmas shopping. I had such a horrible experience, please please please spare yourself the misery, I wish I just paid amazon outright.

They charged me lots of little fees and wasted my time. Stuff arrived at their warehouse and after a month of trying to get them to locate some missing items, I just gave up. I've been charged for additional photos they didn't take and their support staff aren't rude but it's clear they don't care

Great customer service, I have used their chat system many times when I had questions. Responses are very quick and answer my questions well. The dashboard is organized and is easy to use, and is great for reshipping.

I used the company Reship to shop in USA and have them ship me the goods to Canada. They have stolen an item they consolidated 3 packages and I got only two items, one bag is missing with value 708 usd. They refuse giving me the item back or refund. They filled the box with brochures and making it even heavier 4.4 kg where I had only 3 small items. I don't recommend it to anyone and I am reaching my lawyer to have this resolved hopefully. I am attaching photos of what I received from them and what I paid for my item and what they received on their warehouse. I would recommend you check reviews before using their service otherwise your items will be stolen by them.

Used ReShip to send multiple packages from US to Costa Rica. Numerous items arrived late, broken and mislabelled. They also used three different shipping methods causing us to have to deal with FedEx, UPS and USPS to track down missing items and deal with Customs. When we asked them for assistance they told us that once they shipped the items out of Portland they are no longer responsible.

Bottom line is that the cost is very high and the service is very low. I would never use them again.

I've been with Reship for more than 10 years. Since then the quality of service has gone from "ok" to crap. They've lost items of mine… read the small print: They DON'T take responsibility. Most recently they've changed their storage time from 90 days to 30 days and at the same time it can take them a WEEK to enter a package into their system and 3 days to consolidate; meanwhile they're counting down the days so they can charge storage. They have it setup so THEY win and YOU pay. 10 years ago I would have recommended them. Today, I would say "don't; just don't".

Customer service is generally unresponsive or gives unhelpful information. Most recently I consolidated several large packages after inquiring whether or not the size of the consolidation would be a problem. It took them a week to consolidate, and I still had week for the package to arrive in time. However, for the past two weeks the package has just been sitting in their warehouse- I've called and written several times, andthey're unable to ship it due to the size and for some reason cannot help me to break it down into smaller boxes or find another shipping option. So disappointed that the items I ordered didn't arrive in time despite my careful planning and every day I wonder how I"m going to get all my products from Reship's warehouse in Portland. So many red flags previously that I ignored, but as soon as I get my items I'm quitting my subcription with Reship as it's been a headache for me for a couple years now.

After 3 months I still don't have a package or refund. I always get reply from customer service 2 weeks after an question about the status has been made. I will never use this service again!
Package #*******
Tracking: LG*******GB

There were many occasions that my packages were lost. Last one cost almost 1000 usd and they didn't even reply to my emails! Never using this service again!

PLEASE PLEASE PLEASE DO NOT USE THIS COMPANY THEY ARE SCAMMMER THEY GOING TO KEEP UR ITEM THEY WILL NOT SHIP IT... A SERIOUS INVESTIGATION GOING RIGHT NOW WITH THIS COMPANY CALLED RESHIP THEY ARE THEIF THEY WILL STEAL UR PACKAGE THEY WILL SHIP YOUR PACKAGE AND TELL DHL TO RETURN IT BACK TO THEM AND THEY GONNA TELL YOUR PACKAGE IS MISSING BUT WATCH OUT SOMETHING SERIOUS ABOUT TO HAPPEN TO THIS COMPANY THEY ARE REAL CRIMINAL I'M GOING TO MESS THEM UP ITS GOING BE A REAL SURPRISE