I got a answer, but it take some time befor I got it.
You doing a great job over there...

Excellent experience always trusful! Easy to use! Good options in price,,,,,,,,,,,,,,,,,,,,,,,,,...

HEEEEEELP!

Reship is rediculously expensive! I will never use them again!

Update: I have discovered something important about Reship customer service. In response to my posting on SiteJabber, a rep from Reship said they had sent me emails, but I had received none (and do not use a spam filter). I checked with my internet service provider, and sure enough, it turns out that the way Reship has configured their email service means that some but not all emails will not be received by the recipient, in fact will not even be accepted by the internet providers email server. I wonder if this is largely why they have such a terrible reputation? For the benefit of the Reship IT people, in the hope they can fix it, the issue is this: Reship's spf file specifies that email should come from an outlook.com domain and a couple of others, but email is being sent through mail.monark.com (a parent company?) and this is not on the spf file list. Thus when email arrives it appears to originate from somewhere it should not, and many internet service providers reject such email as spam. Apparently to fix it is a simple matter of Reship updating their spf file to include the servers they actually send mail from. The internet provider can see that Reship did indeed send emails in the last couple of days (2 on 16th, 1 on 17th from *******@reship.com (probably the automatic notifications I have not been getting and from *******@reship.com). As they were rejected the internet provider cannot forward me copies of these emails. If the Reship rep is monitoring this, perhaps they can fix the problem, and resend recent emails. Hope this helps.

It's rare that I am moved to spend my time writing a review, especially a bad one, but this is too much. I was charged over $300 on my credit card 5 times for the same single transaction (apparently due to an IT error). After a couple of emails they responded that they'd correct the error. I now discover they refunded only two of the five payments. To make matters worse it now appears that they have billed more than the $US230 I authorised - have you checked what they charged you in your currency? If it's like mine it doesn't match anything like the amount you authorised at the current currency conversion rate. To me if you authorise $US230 and instead they bill a higher amount in another currency that's fraudulent. Perhaps it's just an error, we'll see. But I'd check your credit card statement if I were you, we may shortly have to commence a class action. Their postage rates are not as cheap as others, and they seem to have a minimum of around $US18 for even the smallest item. OK errors happen, but the unforgivable frustration for busy people is the ignored emails, unanswered emails, "Contact Us" not responded to. I pointed out that their "info@" email address doesn't appear to be working as I NEVER get a response and suggested they escalate this to their IT dept. No response. No improvement. I point out that I no longer receive email notifications that packages have arrived. No response. No change. There's a reason the "Service Feedback" rating on their website doesn't work... trouble is it could be because it is broken like the billing system, the email notification system and the customer service email system, or it could be that they took it down because of the negative feedback... you just don't know! All of this is a shame, because if it wasn't for this, they offer a genuine service and my goods have arrived safely. Unfortunately the frustration of spending my time (repeatedly) trying to resolve problems leaves me about to look around for another supplier.

I have dealt with Reship.com for the past three years, usually once a month, or every six weeks. They have been good for me, my business and always responded promptly and efficiently to all my concerns, until now. And what a hassle and run-around from them - such a departure from previous customer relations. They aren't listening, or responding. To a 'consolidation' of November 26,2014. I had requested that five items be consolidated and shipped to my Canadian address. After the request to consolidate, they informed me that one item would not fit ( 24 x 15 x 12 & 16 lbs.) and would have to be shipped alone. This will add another 43 dollars, min. ( I used their shipping calculator to make this estimate for the 4 vs. 5 items to be shipped). I have had many items shipped ( combined) bigger than the box that would be required to ship these 5 items together - again, their own on-line shipping calculator gives me a price for the combined size and weight and the 5 items, all together! ( It would be 27.5x15x18.5 give or take an inch for padding around all the inside boxes, as I do not ask them to remove the goods from the original shipping material). I kept getting the answer from reship, " Once the consolidation was complete, it was determined that the last item was too big to fit"! Why wasn't the consolidation started with the largest item, FIRST. Well then repack, starting with the biggest item and a new box. How's that for thinking 'out-of-the-box'? I said that to the customer service agent I spoke to this morning, at 8:30 a.m. ( PST) and she kept repeating, mantra style, that 'once the consolidation... '. Why wasn't the consolidation 'built' around the larger box with the other four fitting in around it; I did a trial mock up of this scenario, and the combination for all 5 boxes would be 27.5 x 15 x 18.5 ( 26 lbs.) vs, the four items in a box of 16 x 13 x 12.5 ( 10 lbs.). This is not rocket science! They offered to remove the item from the larger of the five boxes and 'try' to get it to fit into the existing consolidated box. Talk about square pegs in round holes thinking. The agent even made the comment that I'd had items unpacked in the past for consolidation prior to reshipping - this is NOT true - I have never had items unpacked. Most items are one of a kind, irreplaceable, and I'm not going to take the risk. The boxes inside the Reship box is added insurance.
In the past I've had Reship boxes come to me being carefully resized ( but cutting the sides down to fold over, and minimize space. I've had them tape two boxes together, to create a 'unique' sized box to hold the consolidation. So what is the problem this time?
I sent SIX emails to Reship, none were responded to ( they kept being bounced back as Sarah H's mailbox wasn't accepting emails!) and when they did respond they got the shipment #'s wrong and were even referring to pairs of pants in my order! ( I've never ordered pants and had them reshipped from the USA!).
The phone response this morning was the last straw. I informed the customer agent, that it appeared they were unwilling or unable to assist me, and that I would be sending my comments to their President, and that I felt my business with them was at an end. I was looking for Reships management team ( on-line search) when I chanced on SiteJabber - so I thought my recent experience would be interest to others.

This company is a total scam. Please read carefully. Im not writing this in a moment of rage. They really are deceiving and cheating customers.

They leave out fees that you will be later charged upon receipt of your package but they charge you for them. They encourage you to use their service, they show you the breakdown of some of the costs involved, but only when you receive your package you are assessed further fees which they hide in the text of their site.

This is what happened to me:

I found their site.
Signed up and used an online coupon to get $5 off the sign up fee.
This didn't work.
When you sign up you are only half registered. You still need to pay the $5 but they give you an address to use.
When you try to pay via paypal it fails constantly.
When it did finally work there is no monetary value associated with the paypal transaction that their system leads you through so it is very unsettling. You blindly click "pay" for an undisclosed amount. It literally doesn't say how much you are agreeing to pay.
I only paid when I managed to get on the phone with someone.
FYI They do not open on weekends so you are left waiting till Monday.
When I finally got a chance to call them they were unavailable for the entire morning. When I called the line would pick up and then a recorded voice would simply say "goodbye" and then hang up.
Obviously I was worried. I also wasted my whole morning.
When i finally got through it sounded like the woman who picked up was Canadian (I was lead to believe I was dealing with an American company -no problem except when you realize that the call operators probably work for some random company not the actual Reship.com). She and very casual. She wasn't very knowledgeable about the company or how to help me on her end when I had questions about my account. She told me that she would have to forward all my questions to the support team.
I was then told that apparently it was a public holiday and all their tech or support people people were off.
There was no public holiday in the USA and she has to explain to me that although they were "located" in Portland Oregon, their tech people are in Canada. Their company is a "satellite company".
So I had to wait another whole day.
She told me that she would put all my concerns in an email, copy me in, and then send it off to the support people, and when they are back at work they would respond back to me.
That was three days ago and I have not heard back
Many people have had this very same experience where they were not responded to or called back.
While I was on the phone with her I had to walk her through the account and show her where everything was because her lack of understanding was impeding the process.
Her system on her end also wasn't updating. It was lagging.
Your account page that you get when you sign up is very very basic to the extent that it isn't user-friendly and difficult to use.

HERE IS THE REAL SCAM:
(1) Go to the shipping calculator and pop in some numbers to get a quote.
When you get your quotes for the various companies they offer (USPS, UPS, Fedex, DHL etc.). Go to the corresponding actual website of the shipping companies and see that Reship.com are charging you more than what you would normally pay as a regular customer. When i did a little survey of them all, I found that on average for my parcel I was being charged $7 more, Fedex was $17 more. Thats scam number 1.

(2) When you go to their Q&A, it very proudly says:
"How much does it cost to ship a package to my country?
ReShip.com offers a wide array of affordable shipping options. We have negotiated low rates from UPS, FedEx, and DHL, and pass our shipping discounts along to our customers. For up-to-the-date shipping estimates, please use our customized calculator."

This has also been brought up by other unhappy customers as very very dishonest.
When you read this part you automatically think that you will get a good rate. A good rate would be better than the regular rate right? Especially since they had the opportunity to negotiate with those companies. You and I cannot go to or call up Fedex and negotiate a good deal so with statements like that one would assume that the price would be better than
What we could have gotten normally. Clearly that statement is very deceiving. They certainly are not passing any discounts onto their customers! I hate to say lie but it isn't true, you can prove it to yourself by doing price comparison.

If they had negotiated a "deal", then they are pocketing the deal AND charging you more. I felt very very deceived. So in my case they are charging me more than the $7 average that the price comparison showed because they are charging me for the discount that they advertised would be passed onto me.

(3) HERE IS THE GRIZZLY
What they don't tell you is that the overpriced shipping fee they offer you doesn't include all the costs that the cheaper price comparison includes! They say on their site that you "ship and relax". They imply that once you choose your shipping rate and pay, then thats that. You are done. No you are not. There are more expenses heading your way that they implied that you already paid for.
You will be assessed other fees by the shipping company upon delivery because when you pay for the shipping, Reship.com don't detail what it covers, but if you call the shipping company like UPS, they will confirm that the "shipper" didn't cover some of the services, like customs clearance and the brokerage fees. Thats TWO extra fees that you thought you paid for but you will find out upon receipt that you were cheated out of. So the service that you thought was ok and manageable all of a sudden blows up in your face because when UPS drops off your package they hit you with a hefty bill. So you got overcharged even more for the shipping because they pocketed that as well.
Reship will tell you to read through their site and that whatever isn't written on your invoice or simply on the page they have specially detailing all possible fees, is buried somewhere else on the site. Omitting information from a breakdown where you have implied all expenses are present isn't excused by telling customers they should have read your site extensively. Its deception and misleading.

I found out that Reship.com doesn't even do the dispatch. They leave that to another company called ORBITAL LOGISTICS. Hence why when something goes wrong, Reship.com cannot answer your questions because they don't even handle that part. I guess those three overcharges and sneaky charges for services that are not included go to paying that company. Many customers have complained about their missing parcels and confusion over why Reship.com has no info.

So I called to raise these issues politely with them again and hopefully work this out when the support people were no longer on holiday. I was greeted with another lady who was very guarded and defensive in her approach to my questions. I always like to start afresh and be positive. I don't believe in talking poorly to people. I was however very surprised to have her laugh at my question about not getting the $5 off with my coupon. She responded as though it was my fault for not knowing and that it was a ridiculous thing for me to expect. It was advertised so I had no reason to believe that I shouldn't have received it.
I didn't expect this kind of approach to chatting to me. Im a customer and I was very respectful. She got more iffy with me and I decided that instead of me pressing forward with politeness and patience, I would simply call back and speak to someone else and start again because this clearly wasn't her day.

I called back and there was no answer service intro or " Hello welcome to..." She just said " "Hello?" Having called them this many times, I figured they are operators not even located in an offices. I have the impression they work from home for a call center not owned by Reship.com. She was abrupt and cut me off when i asked politely to speak to a supervisor.

I got to speak to a supervisor. The general attitude of this staff so far is not to accommodate or show empathy and concern, but to "apologize" so they can say they did that, but also to explain away all the problems and issues and then pretty much end every sentence with "you can use another service if you are not happy". I know I can.
The general attitude is that they are doing you a favor. They are not interested in resolving issues or turning around your experience.

I explained the above issues and got the responses i just described. Its like when someone tells you, thats it, you made your bed madam so you have to lie in it or choose another company. Well, at that point they had my parcel so they had me by the neck with their scam.

Ill also add that the confused lady that I first spoke to at the beginning went through my account and she was able to see ALL MY PERSONAL INFORMATION INCLUDING THAT WHICH IS HIGHLY SENSITIVE. She couldn't stop laughing at how lovely she thought my password was. These people have my credit card info, they save the SECURITY CODE from the back of the card. Have you ever heard of a company saving that code? When you log into your account its on full display. Oh, and you cannot remove your credit card info.

Need I express how unhappy I am?

*******To the representative that has been responding to everyone on this forum very recently, I would like the difference in postage fees from those advertised on UPS, the registration fee, and the brokerage fee refunded to me. You have offered other customers discounts, so I would like this amount refunded back to me. It is not acceptable for you to mislead customers into using the service and only to find out the actual charges once they are in a position where they have no choice but to continue. As your website states, the "calculator" is an "estimate". This is not an indicator of how you guys will quote customers. It also isn't a defense when you overcharge. Offering for me to pay for the shipping back to the merchant or charging me an extortionate fee to send my own shipping label is not a solution and leaves me in the same position. Additionally, telling me that the extra charges not detailed in my invoice or our user agreement, are buried in the Q&A does not imply that you can exclude, overcharge, mislead, or add expenses that are not on my invoice.

Please note that just because your customers are foreign nationals, doesn't mean that they cannot be represented. I am an American citizen and a Canadian so I have been able to communicate with the relevant regulatory departments. I would like this resolved through these regulatory channels and the overcharges refunded.

I will be updating this post with a link to my blog showing the course of events, emails and invoices so that customers can see how this works. They will also be able to contrite so that I can pass this info on.

Im sorry to disappoint potential customers, but I would take the risk of testing a service like this elsewhere. Don't do it with Reship.com. Every stage of the process was problematic and you will not get any assistance with the customer service. Its seems a bit much to say that they don't care but I recorded my last conversation and she literally tells me to go use another service if I am not happy. Thats the resolution you will get. Feel fee to give them a call to test it out :)

Very bad expensive service.

By far the worst service I've ever received from a company ever!

After opening an account and getting everything in order I had three packages shipped to my suite (Suite #K*******). Just before the last package are due to be delivered I get an email that my account has been deactivated!

Unbeknown to me for some reason my registration fee was reversed for some or other reason and this apparently flagged some fraud alerts and they promptly deactivated my account without even trying to rectify or try to contact me to try and solve the situation.

I made numerous proposals and attempts to try and rectify this situation, even informing them that I was willing to even wait for them to make sure their money was safe in their account before they ship so there is no financial risk to them.

I even gave them permission to contact Paypal to verify that I'm a legit buyer, but alas I was unsuccessful to resolve the matter.

According to them I need to contact the original vendors and get them to supply pre-paid return shipping labels at their/my cost. This is a big inconvenience for them and they are reluctant to do so and hugely humiliating for me.

So to date I'm still battling to get this mess sorted out, their correspondence is also extremely slow, takes around 1 business day (although this probably due to the time difference) and this is very frustrating.

Instead of this a straight forward transaction this has turned into an extremely frustrating and stressful event. I still don't know what's going to happen to my paid for parcels.

And to think I only used Reship this time because I felt their shipping rates were a little cheaper than MyUS.com that I had used previously.

I will update this review as things progress.

Regards

Marius

Some follow-up info:
Only after resorting to reporting them to their accrediting body (http://www.bbb.org/oregon/business-reviews/online-shipping-broker/sierra-services-in-portland-or-*******#bbblogo) and reporting their suspicious behaviour to everyone I could think off and wrote a couple of bad reviews, they finally came to the party. The impossible suddenly became possible and they re-activated my account and I gave them the opportunity to ship my packages to me. I can only hope the owner or board of directors sees these reviews and follow it up with their non-support department. If they ever do please ask for all my correspondence, I think it will be an eye opener as I have never met a support department that goes so far out of their way not to support - all they should have done was follow item #12 under their own terms of conditions where they could have put my account on hold and allowed me the opportunity to verify my identity and payment method.

I Have most of the Craftsman C3 Tools few more to get yet LOL Unfortunately Sears Canada doesn't carry the full line (Live in Toronto) and sears international decided to remove Canada from their shipping destinations because we have sears Canada Which would be fine if sears.ca carried all the same stuff. But back to ReShip signed up with them even though I was very Leary about doing so because it seemed a little to good to be true. And I read enough bad reviews here. But My Wife was determined to try it. So I decided to try it and ordered a C3 Miter saw from sears and had it sent to the Portland address. Had to clear it up with sears because even though they no longer ship to Canada they had my Toronto address on file (Had to explain to them on the phone "since you guys no longer ship to Canada I have to go through a shipping company", so they freed the package for delivery.) Then the biting nails started (am I sending these guys in Portland a free miter saw?) But less than 12 hours after receiving it ReShip tells me it's available for shipping so I log in select my carrier (decided to go with FEDEX) then paid my shipping and decided to pay the extra $4 for insurance Figured I'm in for a penny in for a pound! Well FedEx picked it up and shipped it right away. To fast apparently because it went straight here by plane to Pearson International in less than 24hours after it was picked up in Portland, Thing is I picked economy 2-7 days. So what did FedEx do? They declared a clearance delay and sent it to Indiana for the night! Yup it was less than 20 miles away and they sent it back across the border for about 12 hours and then sent it back and delivered it the next afternoon. Take note Sears started it in Illinois sent it by truck to the Portland ReShip address then FedEx sent it to Toronto then Indiana then back to Toronto Absurd to say the least but that isn't ReShips fault they have no control over Illogical Logistics companies. But on a high note even though they did it in an around about way in roughly 48hrs after I paid the shipping costs. I had my Miter Saw. Now was it worth it? Saw was $149 US Sears shipped it free to Portland. $5 ReShip package fee $79.87 FedEX shipping Fee $4 insurance Covers up to a $1000 for a total of $88.87 to get it here. Then got hit with a duty of $32.50 So it ended up costing me $271.36 closer to $300 with conversion. But you know what it would have been around the same from Sears international when they shipped to Canada and I would have paid the duty through them as well. I know because before they cut us off I ordered Quite bit of stuff through them. So yes I could've bought any number of corded Miter saws here from Sears Canada or Canadian Tire Etc. for more or less depending on features. But I wanted the C3 cordless that goes with my set and was willing to pay for it! My only worry was that ReShip Might be a scam and I'd get screwed well it turned out to be legit and I have My saw in good condition in a timely if roundabout fashion so I'm Very Satisfied! Understand that your going to pay for shipping regardless of who you chose. ReShip states anything over 26squared or a 100lbs is going to cost more. Think of a cube area 26 inches on all sides if your package exceeds that or weight exceeds a 100lbs also consider weird shapes liquids etc. common sense people. Use some common sense. Is it something you can't get where you are? And are you willing to pay to get it? My saw was 19.9 pounds 20in & 2 16th's long height and width 14in 3/8th's so they went 20&1/2 by 15by 15 still under the 26squared As I say when I could get it through sears BorderFree it was about the same for similar size items except you pay the duty straight to them at the time. Again you have to understand your going to pay for shipping maybe in the end almost as much as it cost in the first place. Price you pay for not being able to go to your local store and pick it up. You have to decide if it's something you really want/need and your willing to pay shipping and duty fees to get it. Blaming ReShip for what FedEx, UPS, DHL, USPS charges is absurd These companies/corporations are huge and their only going to give forwarding companies like ReShip discounts depending on how much business they throw them. So you might save a few bucks over if you were able to walk into one of those places package in hand and send it off yourself. All that said again I was prepared for the cost my only worry was Reship and they did their part in a timely and efficient manner at least on my first go. I'll definitely be using them again. Hopefully they'll continue to provide the same service since I intend to get more C3 stuff that Sears no longer sends here. Sincerely J. B. Tustin Toronto ON Canada