Jeremy R.

Update: I have discovered something important about Reship customer service. In response to my posting on SiteJabber, a rep from Reship said they had sent me emails, but I had received none (and do not use a spam filter). I checked with my internet service provider, and sure enough, it turns out that the way Reship has configured their email service means that some but not all emails will not be received by the recipient, in fact will not even be accepted by the internet providers email server. I wonder if this is largely why they have such a terrible reputation? For the benefit of the Reship IT people, in the hope they can fix it, the issue is this: Reship's spf file specifies that email should come from an outlook.com domain and a couple of others, but email is being sent through mail.monark.com (a parent company?) and this is not on the spf file list. Thus when email arrives it appears to originate from somewhere it should not, and many internet service providers reject such email as spam. Apparently to fix it is a simple matter of Reship updating their spf file to include the servers they actually send mail from. The internet provider can see that Reship did indeed send emails in the last couple of days (2 on 16th, 1 on 17th from *******@reship.com (probably the automatic notifications I have not been getting and from *******@reship.com). As they were rejected the internet provider cannot forward me copies of these emails. If the Reship rep is monitoring this, perhaps they can fix the problem, and resend recent emails. Hope this helps.

It's rare that I am moved to spend my time writing a review, especially a bad one, but this is too much. I was charged over $300 on my credit card 5 times for the same single transaction (apparently due to an IT error). After a couple of emails they responded that they'd correct the error. I now discover they refunded only two of the five payments. To make matters worse it now appears that they have billed more than the $US230 I authorised - have you checked what they charged you in your currency? If it's like mine it doesn't match anything like the amount you authorised at the current currency conversion rate. To me if you authorise $US230 and instead they bill a higher amount in another currency that's fraudulent. Perhaps it's just an error, we'll see. But I'd check your credit card statement if I were you, we may shortly have to commence a class action. Their postage rates are not as cheap as others, and they seem to have a minimum of around $US18 for even the smallest item. OK errors happen, but the unforgivable frustration for busy people is the ignored emails, unanswered emails, "Contact Us" not responded to. I pointed out that their "info@" email address doesn't appear to be working as I NEVER get a response and suggested they escalate this to their IT dept. No response. No improvement. I point out that I no longer receive email notifications that packages have arrived. No response. No change. There's a reason the "Service Feedback" rating on their website doesn't work... trouble is it could be because it is broken like the billing system, the email notification system and the customer service email system, or it could be that they took it down because of the negative feedback... you just don't know! All of this is a shame, because if it wasn't for this, they offer a genuine service and my goods have arrived safely. Unfortunately the frustration of spending my time (repeatedly) trying to resolve problems leaves me about to look around for another supplier.