ReShip

According to their website, they sent package to Postnl on 24 Feb. Now 10 March and package has not even left the USA. How can it possibly take so long!

Hello everyone. I report the experience of its service for your sake.

I have researched a lot of freight forwarders in the US. Then, I chose Reship.com among them. I have used its service several times and there is no trouble at all. It has many shipping methods and can ship a package worldwide. Some people are not satisfied with it. I guess some complaints are user's misunderstanding. Please refer to the FAQ on the web site or contact the customer service team. They will solve the problems.

- No sales tax.
- Excellent customer service.
- A variety of shipping method.
- Reasonable handling fee.
- Quick shipping.
- Easy account manager.

I've been using Reship from time to time now. Their consolidation service works great. Shipping charges are what they are, relatively expensive. Fees are acceptable. One improvement could be to pre-pay for the customs in order to prevent bad surprises and delays. Overall I recommend them.

I was shipping a laptop battery purchased on a U.S. site to Canada. Reship.com's competitor told me "no". Reship.com emailed me that they would do it and I would pay by weight like with any shipment. The reality was much more difficult. Many delays within Reship.com and then with the shipper, UPS. When Justin from Reship.com got involved, it changed. He figured out all of the paperwork and insisted UPS get me the shipment (at no additional charge). It took some months but I did get my battery due to his determination.

Warning to others: think long and hard before you buy a laptop battery in the U.S. and try to ship it abroad. It has become much more difficult than it used to be.

I received a set of rechargeable lawn mower batteries damaged and unusable. These came form Home Depot and there was no protection other than a single walled cardboard box. This was shipped by UPS.

I also ordered an 8" chef's knife which Reship refused to forward to me. They were helpful in assisting in the return to the vendor (which I had to pay in order to get my refund) though. I don't understand why a kitchen knife over 6" long is prohibited by Reship policy. I have since found the exact same knife in stock in Canada and have ordered it (with free shipping). In Canada we use many carving knives etc longer than 6" (we are a barbaric lot). I suppose American turkeys must be smaller than our Thanksgiving day monsters.

I was excited to try this service as I think it's great for Canadians who want to shop online because some retailers in the US will not ship across the border. The online system is streamlined, and easy to set up and navigate. I sent two packages there to see how quick and how expensive the service would be. The turnaround from receipt of shipment was good, except the second time where I chose to consolidate two shipments into one - that took much too long on their end. Both shipments were priced extremely high compared to shipments/items that I have sent cross-border in the past. Won't be using them again.

ReShip seems like a great idea, until you actually try it. I've only used it a couple times, and was pretty unsatisfied with the entire operation. They boast "affordable shipping options" but when I went to select a shipping service for my package, the cheapest option was an overnight service from DHL for $60+. If you're not even going to offer an economy option, don't advertise yourself as "affordable"! They also don't do anything to assist with customs and duty, so you still get slammed with the exorbitant brokerage fees from whatever shipping company you use.
Another time, they just straight up kept my stuff! Refused to forward it to me and refused to send it back to the retailer.
Got a complaint? Too bad! Apparently $#*!ty customer service is in the Terms and Conditions, too!

I have used them periodically for several years without problems. Last month, I shipped something to them using the correct address and suite number. Tracking information shows it was delivered but I did not receive a notification from ReShip. I contacted them 3 times and each time received a response to allow more time to pass. The last time, I indicated I wanted to file a claim and finally got a response asking for tracking information. They told me they didn't receive the package and had "checked with our neighbors and they also don't have it"; they never answer the phone and did nothing further to investigate or assist. The vendor I purchased from looked into the matter and everything indicated the package was properly delivered. ReShip does nothing to assist when things don't go perfectly and I would not recommend them or use them again.

I have been using Re Ship for a few years now and overall I find their service is very good. I believe the charges are reasonable and they offer many options and different services. Customer care, especially through live chat, is very efficient. The first time I used the service I was double charged but it was probably my error as I passed the pay button more than once. This was credited back to me for my next purchase so I did not lose any money.

So. I've won an auction on eBay and the seller turned out to be sending only in the UK while I was in Israel. So I've started looking for services to help me get the parcel.
At first I wanted to use uships but they didn't answer my questions quick enough so I found Reship app, which by the way look very professional and without hesitation used their service.
And only then. I've decided to read reviews and there I've already got in peace with the thought I'll never receive the parcel. So many people saying it's scam.

But guys. It's been like 3 weeks and I've got my parcel. Not broken, not stolen. I'm confused.
And because of their promo code I've payed around 10$ for their services and around 30$ for the shipping.

All I'm saying there's hope.
Maybe there were people who lost money because of them, and that's really sucks.
I thing these guys do have a potential.
I'm just really happy I've got the parcel after thinking or I will never get it or they will steal part of it or they will make me pay hundreds of dollars for the shipping.
Yet nothing happened.
And also take into the account it was a single personal package, not a business orders or something.

There were many occasions that my packages were lost. Last one cost almost 1000 usd and they didn't even reply to my emails! Never using this service again!

Before trying reship.com I read a few reviews here that got me worried, so I wanted to share my thoughts as everything worked just as I had hoped.

I bought two packages from US online stores, had them consolidated by Reship and sent to Norway as one package.

From start to finish, everything went just as Reship had promised. All the requested services were provided within 24 hours of my requests, prices are reasonable and they are clearly stated on reship.com along with other necessary information about the service. I chose shipping with DHL as a carrier and they delivered the package to my address within 48 hours, well within the estimated delivery time (which was 2-5 days).

I recommend Reship.com to anyone who wants to buy from US online stores who do not provide international shipping, and to those who might save freight charges by consolidating packages.

Shipping fees are outrageous. Bought an item from the US for $200 and the cheapest shipping option is $50 ranging all the way up to $139. I already paid $20 shipping from the company I originally purchased these items from, and ReShip is now telling me I have to pay it again for it to be sent back, plus an $5 for each package. Customer service takes day to reply and do not read what your issues are. They simply send back a generic statement. Company is unable to provide shipping times. Stay clear, save your money.

Please do not use this company. In a recent shipment, an expensive dress that I ordered arrived at my house that had clearly been tampered with at Reship. The vendor (mid level designer brand) always ships their clothing in sealed plastic packages on hangers and in tissue paper. This package shipped from Reship arrived in horrible condition. The dress was jammed into a plastic bag without tissue, the hanger or the original plastic bag. In addition the zipper on the dress was separated and therefore broken. Reship took no responsibility for this horrible situation and after a lot of run -around, basically told me "too bad"
In short, people tamper with your things and then the company does nothing about it.
Horrible experience, horrible customer service.

I previously used reship and consolidated clothes which their service provided was fantastic. I' was new and had no idea how it worked but reship customer service assisted me through the process in a timely manner and goods arrived within 5 days from USA to NZ. I've used reship again to purchase shoes which are over priced in nz. Received email adv shoes arrived and another email confirming goods shipped, eagerly awaiting arrival of goods. Saved over $100. Would certainly use reship again from past experience and especially if my goods arrive.