I received a set of rechargeable lawn mower batteries damaged and unusable. These came form Home Depot and there was no protection other than a single walled cardboard box. This was shipped by UPS.
I also ordered an 8" chef's knife which Reship refused to forward to me. They were helpful in assisting in the return to the vendor (which I had to pay in order to get my refund) though. I don't understand why a kitchen knife over 6" long is prohibited by Reship policy. I have since found the exact same knife in stock in Canada and have ordered it (with free shipping). In Canada we use many carving knives etc longer than 6" (we are a barbaric lot). I suppose American turkeys must be smaller than our Thanksgiving day monsters.
Hello Joseph, We're very sorry to hear of the recent experience you have had with our service. Unfortunately we are unable to ship knives as it's considered to be a prohibited item(weapon). Were your lawn mower batteries consolidated and repacked by us or reshipped in its original packaging? Did you purchase insurance on your order? If you'd like to discuss this matter more in-depth, please write us at support@reship.com