ReShip

Like Liam V, I too registered yesterday, paid my registration via PayPal, and was able to log into my account. All subsequent attempts to log in have failed, the password reset facility has not sent me the temporary password it claims to have, I have had no reply to my emailed request for help, and I can't call the published 1-800 phone number because I'm in Australia, not the USA.

Unfortunately I bought an item on Amazon and specified my ReShip address before I realised that my ReShip account appears to be vapourware, so it seems I will not only lose my $5 registration but probably also my $60 item as well.

Come on guys, this is basic stuff.
1) Ensure your web site functions as advertised - if it's meant to send emails, make sure it does!
2) Reply to customers looking for help. Nothing p!$$es people off faster than being ignored when they have problems. Presumably you make money from people using your service... if it's unusable people won't use it and you go broke.
3) Publish a REAL phone number that overseas customers can call - you are after all targeting non-US customers, so give us a number we can actually use!

Edit: As of today (30 Jan) the password reset now appears to be working. I've been able to log in to my management console now. Still no reply from ReShip though to my various pleas for help.

Edit 2 (25 March): It seems that there was an email system failure at ReShip - hence the lack of system-generated emails or responses to enquiries. Once I was up and running I did eventually get my item. On the positive side, they attempted to repackage my item to reduce its size (and hence shipping costs); it didn't actually materially affect the price so they didn't charge me for the repackaging. Thumbs up on that. Also positive was the USPS delivery - only took around 10 days from dispatch USA-Australia, pretty happy with that. Negatives - it took around a week of emails back and forth to get them to do what I asked for, which was a lot of unnecessary delay given that my initial instructions were pretty clear. After asking four times I eventually got an international phone number (not the 1-800 number on their web site which I can't ring)... of course by then it was too late. I see this number is STILL not published on the web site.

So - positives: I got what I paid for, and ReShip's charges were reasonable; negatives: the system failure was unfortunate and hints at poor infrastructure, and administrative delays were unacceptably long. On balance, I would probably use them again.

I thought this would be a great service. I live right across the border in Canada, so didn't think it could be too expensive. Also, I worked in shipping for two years (from Canada to the US mostly, as well as Canada to International), so I actually have a fairly good idea of options and shipping costs. Because they ship across the border so often, what it usually means is they have a truck that drives everything across and then they ship everything from within Canada. This allows for much cheaper shipping for them, and should be cheaper shipping for you. (i. E. something that would cost $96 from Canada to US, is driven across and with import fees and within country UPS tracked package costs ends up being $22 total, even if they charge $44 that is a 50% profit for them and cheaper for you, everyone wins)

So I bought $60 worth of clothing, got free shipping to the US address. And the cheapest estimate was over $20 for "usually arrives with in 30 days". It would have only been $26 to get it through FedEx from the store directly. I thought the point of this service was to pay LESS for shipping? I went for the FedEx option, because I WANT tracking now that I'm feeling a little screwed over and it was almost $50USD. The package can't way more then 3lbs. Honestly, if I get hit with import fees on top of this cost (like other reviewers are saying they were), I am filing a complaint. I know how much it costs to ship thing and if I am paying over $50US/$70CAD for just shipping, then that just screams SCAM where they hold your packages hostage until you pay, and then don't expect you to reorder.

That isn't even including the $5 per package that implies is the cost to actually ship the package. This will be the last time I use this service.

UPDATE: First, I got an email saying my customs description wasn't detailed enough so they were holding it. So, the time to get that email, respond, and have them do anything with it added and additional 4 days to the ship time. And then a day later, I received a call from FedEx saying that I owed them Customs/Import fees of $25. So on top of the $70CAD I already paid, I know have to pay another $25 to even receive it.

VERY VERY high prices, they will scam you
And you will lose 15 $ for nothing
Unfortunately, I visited sitejabber but I ignored the reviews

4 days ago, on 8 April, I want to ship out my package that has been consolidated on reship. On that day, I asked live chat agent how to request invoice removal because when I go to the payment page there is no invoice removal option for my consolidated package, he said I must contact customer service email to ask for more detail about it, okay then I create a ticket support to customer service team at that time.

1 day after that, on 9 April, I got an answer from an agent named Bryttani to my ticket support, she's only said like this:
"You may submit the order to be shipped and select the invoice removal in your account. Thank you."

Okay I tried to still positive thinking, even I have checked on the previous day if there is no invoice removal option on the payment page, I just keep positive thinking if the team has been fixed this issue. But when I check the payment page again, the result is the same, there is no invoice removal option, just insurance option. And then I replied the ticket support if the problem is keep occured, I still didn't see invoice removal option. But I have no reply again.

And the next day, on 10 April, I tried to contact again the agent by live chat to follow up this case, I explained the problem, and told him if I have created a ticket support and everything, but the live chat agent just told me if I should wait the reply from customer service about this problem and wait for 24 hour.

Ok, I tried to be patient, I just hope if the customer service team will be really fix this problem once they reply to my ticket support.

And today finally I got the reply from Bryttani again, and the again just said like this:
"The option is at the payment page. Thank you. "

I have checked the payment page several time, and there is no invoice removal options, there is only insurance option. My eyes is not blind, I really sure.
And then I have replied the ticket support now, but the customer service team still didn't reply my ticket support.

And the funny thing is even I have provided the proof of screenshot of the payment page if still there is no "invoice removal" option, but it feels like the customer service team didn't care about it, Bryttani only give the same instruction which have no solution.

Now I really messed up about this, the fact is I only want to request invoice removal for my package which is really easy, but they didn't help me too much and as if complicating the situation. And my package still stuck at reship warehouse and didn't processed yet.

I have no idea why the team have no concern about this issue for the customer convenience, they just go with give me instruction without meaningful solution.