Andrew W.

Like Liam V, I too registered yesterday, paid my registration via PayPal, and was able to log into my account. All subsequent attempts to log in have failed, the password reset facility has not sent me the temporary password it claims to have, I have had no reply to my emailed request for help, and I can't call the published 1-800 phone number because I'm in Australia, not the USA.

Unfortunately I bought an item on Amazon and specified my ReShip address before I realised that my ReShip account appears to be vapourware, so it seems I will not only lose my $5 registration but probably also my $60 item as well.

Come on guys, this is basic stuff.
1) Ensure your web site functions as advertised - if it's meant to send emails, make sure it does!
2) Reply to customers looking for help. Nothing p!$$es people off faster than being ignored when they have problems. Presumably you make money from people using your service... if it's unusable people won't use it and you go broke.
3) Publish a REAL phone number that overseas customers can call - you are after all targeting non-US customers, so give us a number we can actually use!

Edit: As of today (30 Jan) the password reset now appears to be working. I've been able to log in to my management console now. Still no reply from ReShip though to my various pleas for help.

Edit 2 (25 March): It seems that there was an email system failure at ReShip - hence the lack of system-generated emails or responses to enquiries. Once I was up and running I did eventually get my item. On the positive side, they attempted to repackage my item to reduce its size (and hence shipping costs); it didn't actually materially affect the price so they didn't charge me for the repackaging. Thumbs up on that. Also positive was the USPS delivery - only took around 10 days from dispatch USA-Australia, pretty happy with that. Negatives - it took around a week of emails back and forth to get them to do what I asked for, which was a lot of unnecessary delay given that my initial instructions were pretty clear. After asking four times I eventually got an international phone number (not the 1-800 number on their web site which I can't ring)... of course by then it was too late. I see this number is STILL not published on the web site.

So - positives: I got what I paid for, and ReShip's charges were reasonable; negatives: the system failure was unfortunate and hints at poor infrastructure, and administrative delays were unacceptably long. On balance, I would probably use them again.