ReShip

I have been using the reship.com few times., it is really nice and fast service! Always will notify me immediately once they receive my parcel! Well done! Great one!

I had 3 orders from amazon go fine no problems i see a xbox one on sale i order it on the US amazon send it to reship thinking ohh there cant be any problems wow was i wrong! It took amazon 3 days to delivery it to them. They never did add this order into my account Ive called there customer service about it 3 times the first time they said ohh we will have this into your account buy the end of the day... next day i check i see nothing in my account then a see a email from them saying they need me to send them proof of my order from amazon so send them the invoice with the proof of purchase ect. I don't get a response back for 2 days and it still hasn't been added into my account so i call them once again and they ask for the tracking number i give that to them then they say this your package has been shipped somewhere in California and the service rep says uniformity i cant give you any information on why your package has been shipped out or where its going... and says i should get a refund from the seller well reship its kinda impossible to get a refund when the tracking says $#*!ing delivered you dip$#*!s!
All i can stay about this company is if your reading this stay the hell away from them
They are horrible i have never dealt with such a $#*!ty company before i hope they burn to the ground!
0_0 WOW really nice reship what is going on with this company

The last time i used them i had a problem there rep suggested ups as the best way to ship to Canada i ended up paying huge brokerage fees now this last time to avoid a similar situation i called to check which was best and had a supervisor send this response to me: I have also looked at the package and the pillows have been reduced in size as much as possible. Therefore, we recommend that you log onto your account and submit payment for this consolidation as is. If this is not acceptable we can certainly assist you in returning these orders to the vendor. Randa i understand because you are a supervisor you think your a boss, well your a poor boss and i want to talk to your boss. I also think your customer service people need to learn to listen - it's a skill that requires more than keeping your mouth closed. Randa your assistance and our phone conversation left me feeling bullied and with out any sense of satisfaction and a bad taste in my mouth about you as a supervisor i'd really like to talk to your bosses boss or HQ - to complain but i can't find a phone listing.

I used ReShip for the first time to forward an item from the US to Hong Kong. I received an email confirmation promptly after the item arrived in Portland. The website was easy to use and the package was redirected within 24 hours of my instructions. I chose the UPS saver option as I read bad reviews on the cheaper UPS Innovations service (in partnership with USPS). I received my package in good condition a week later. The tracking information was efficient. Im very satisfied with this service and intend to use it again in the future. Given the high cost of this service for redirecting to Asia, it only makes sense for expensive items.
I hesitated using their services given all the bad reviews. I went ahead in the end since a Hong Kong friend of mine uses ReShip services regularly without any issues.
I also used Reships cost estimate tool before signing up for the service. I knew what to expect and the estimate was correct. Note also that Hong Kong is a duty free port so I didnt have to worry about custom fees.

Used ReShip Portland to send a package to Canada that required dangerous goods handling.

Used DHL as the delivery method. Well DHL is probably the worst "express" company currently operating. The package sat in Cincinnati for over 2 weeks with no update. I decided to have the package returned to ReShip.

After another week the package finally arrived back at ReShip. Expecting a full refund because of the DHL service failure, and having weeks of frustrating phone calls to the ReShip call center (by the way the people that service the call center are terrible) I now know I'm not getting a refund because ReShip and DHL did not do anything wrong!

Well when you pay over $150 for shipping you expect some level of service, which I did not.

ReShip will NOT fight for a refund from a shipping company because they are worried about losing there contract with said shipping company

You cannot talk to someone directly at ReShip. They are terrible at responding to emails.

BEWARE! Find a different 3rd party shipping company. I've had problems in the past and now I have learn't a very expensive lesson. DO NOT use ReShip.

I have only shipped two orders so far to their Portland site to have forwarded to Canada. I had no issues. #1 was a large box (36" x 36" x 8") that was about 17lbs and I saved about $30 total by shipping to them and then having it forwarded vs having the online store ship direct to Canada. The big savings was in the customs/duties. The online store wanted to charge me a small fortune for taking care of the customs & duties for me, and I did not have the option to refuse this service and pay on delivery. I saved about $70 by just paying the HST and the $9.95 fee that the post office charges for the service. Order#2 was two identical small lamps with shades, total 10 lbs. The online store offered free shipping within the US but wanted US$139 to ship to Canada. I paid US$86 total to Reship to use the consolidation service and for shipping. So far I am way ahead so I will use them again. The only complaint is that for every step there seems to be a one-day wait. So you get the email that they received the package, its one day for them to consolidate, and 2nd day before they ship even though I responded to their messages within 20 minutes.

My package arrived with many item damaged, they packed and left the small, glass iterm under big and heavier. But It is not a big problem until you submit a claim.
My claim was submitted in the middle of May, after 1 month I contacted them back, they said Claim needs 60days to process. Then I keep contacting them every 30days, for almost 5 months they keep answering me: have no information
I used another Mail Forwarder Service, They only need 2 weeks for the result and transfer me right away.
I do not know when they feedback for my claim, very very poor service

Update my review:
After waiting 7 month and more than 2moths from last time I talk with customer service, I sent email to ask for result and she did not reply to me. Then I came there website to ask there, and other agent sent back to me with an email has unpolite word, she just let me know Reship add to my account $5.50 for my package, my package cost almost $200 + Reship fee $83. And, I have to redeem $5.50 by using there service again.
I replied that email to ask more detail and has no reply again, I wait more than 1 week until now. They not desert event 1 star.

BEWARE! BE PREPARED TO LOSE YOUR PROPERTY! AVOID!
I opened my account and was approved... so, I ordered two items from Ebay and sent them to my new address at ReShip. Then within days... my account was closed!
Now, my packages are on the way and they be won't be sent to me overseas. Now they are in limbo.
I called and asked what I needed to do to get my packages and was told I needed to reactivate my account. But to do so ReShip needed a photocopy of credit card (both sides) passport copy, photo ID and a copy of a bill showing my address. A little too much personal information to me. No thanks!
So, I was told by the employee on the phone they could send the packages back to the original seller for free but the I need Pre Paid Return Shipping Labels, which I can't get here in Taiwan.
Then in an email inquiry, Kate (which I have read about in earlier posts) said they will NOT ship them back free. This is not my fault and they wont take responsibility for my shipping fees that I will be losing.
This sure feels like my merchandise is being held hostage. Perhaps it's time to contact my attorney general and the BBB.
AVOID this company!

UPDATE I: Still no assistance getting my property back!
They approved me, then disapproved me and won't return my package. I'm trying my best to get my property back and now they say after 60 days my property is considered "abandoned" by their representative, Kate.
They are NOT helping me... just sending emails that basically say the same thing.
AVOID!
UPDATE II:
Thanks for the questions! PLEASE get the word out to avoid ReShip.com
They ruined my CHRISTMAS!