I have only shipped two orders so far to their Portland site to have forwarded to Canada. I had no issues. #1 was a large box (36" x 36" x 8") that was about 17lbs and I saved about $30 total by shipping to them and then having it forwarded vs having the online store ship direct to Canada. The big savings was in the customs/duties. The online store wanted to charge me a small fortune for taking care of the customs & duties for me, and I did not have the option to refuse this service and pay on delivery. I saved about $70 by just paying the HST and the $9.95 fee that the post office charges for the service. Order#2 was two identical small lamps with shades, total 10 lbs. The online store offered free shipping within the US but wanted US$139 to ship to Canada. I paid US$86 total to Reship to use the consolidation service and for shipping. So far I am way ahead so I will use them again. The only complaint is that for every step there seems to be a one-day wait. So you get the email that they received the package, its one day for them to consolidate, and 2nd day before they ship even though I responded to their messages within 20 minutes.
Hello Ulla,
We appreciate you taking the time to leave us your feedback. We apologize if you are disappointed with process. Please note, once a consolidation has been submitted, we do allow up to 24 hours for that to be completed. And for your reference, if payment for shipment is received before a certain cut off time, then your package will ship that same day. For further information on our allotted times and processes, please contact us at support@reship.com.